Fix & Optimize

I’ve moved. How do I reconnect my Sonos One? 

My Music Library is located on an external drive attached to my iMac. I have 2 Sonos speakers and the Sonos app on the iMac and on an iPad. I’ve tried everything to get the app to see the library but nothing works. Always “no longer available”. Can anyone help with a step by step idiots guide? or at least tell me if this scenario is just not possible. At the moment my speakers are just ornaments

I sold my Sonos beam gen 1 and the new owner cannot activate it. I have performed a factory reset three times, but still not working.

Hi everyone. Just a quick question. I watch streaming channels Netflix, Disney, etc through a 4k Apple tv connected to my Sonos system, arc, 2 era 300's, sub mini. When I am not listening to Dolby Atmos it normally shows on the sonos app as pcm multichannel 5.1, I have found setting  it to Dolby digital 5.1 on the Apple box sounds louder & clearer but they recommend the other. Would be very interested in your thoughts & help. Many thanks.

Hello all.I have my mac mini connected to my bravia tv with hdmi and i have the tv connected to sonos amp over line in. When i play the movie my speakers connected to sonos amp give a lag of sound approximately 2-3 seconds. At the same time when i disconnect tv from sonos amp and play the sound through tv speakers it is perfectly synchronized. Anybody knows the reason why? Is it my tv giving the lag or is it sonos lagging?

Since an update over a month ago, when setting or changing an alarm (On Android at least), the keyboard quickly pops up and then dissappears. It's impossible to change the numbers without going outside the app, copying the numbers you want in some other text box of an app, and then returning to the sonos app and fiddling with the text box until it highlights before I can attempt to paste it. I figured it would get worked out but it still hasn't, even after a new update. Is this bug known about or being worked on? It's been getting more and more frustrating as it goes on. 

My ERA 300 can't connect after the upgrade. I have tried rebooting the router, factory resetting the speakers, reinstalling the SONOS app, rebooting my mobile phone, turning off the mobile network on the phone, turning off private Wi-Fi addressing, etc.    Can someone assist with resolving the issue?

Since the last app update, I am no longer able to set the sleep timer when listening to Radio Paradise through the RP service. It isn’t an issue when playing any other content, nor even if listening to RP though TuneIn. The message on the pop-up tab which would normally display the sleep timer option as well as other options, states “Unable to load. Some information is missing from this content”.Is this a Sonos app issue or a problem with the RP service? 

I have two problems when setting alarms. The first is a recent one. When choosing a music source, I used to be able to choose from my whole set of services as an option. For instance I could pick a Spotify playlist or artist radio.  Now, I’m given a very narrow list of options with no detail ( like “playlist 1” for instance). Secondarily if I choose a Sirius Xm station, the alarm will revert back to Sonos chime. I understand the problem you got yourself Into with the botched rearchitecture, but why do you keep breaking simple tertiary features every time you make a change. 

I noticed that sometimes the content key changes the volume by 1 and other times it changes the volume by 4. Why does it do this?

Pro-ject carbon turntable to am/fm tuner to 5? I’m trying to figure out this setup. i have two 5s, currently with a line in from the turntable. I’m worried adding a tuner into the mix will bring issues with turntable audio quality without an amplifier. I purchased an ADCOM GTP 400, and it needs an antenna to work getting local broadcast l, but when I tried to play a record, it sounded awful.I want to stream local baseball games from time to time, so I want to keep the budget reasonable, but absolutely open to investing in quality equipment and can return the Adcom if I need something different. Any advice from the community?

As of a couple days ago I can no longer connect to PLEX.   I get“Something went wrong. Try Again” when click on artists from my favoritesand“No content items available” when clicking on Plex iconI can cast to my sonos speakers from the Plex app (not plexamp) on my computer.If gone through all the suggested steps I could find from the internet.  I guess my question is to see if anyone else is experiencing it or if it's just me (and for how long).  If its everyone, then hopefully its (another) screw up and they’ll get around to fixing it eventually. super frustrating that something that has worked for years just stopped working especially when its the reason I went with Sonos.

My Sonos beam 2nd gen. DOES NOT pair with my samsung android phone!

Is anyone having problems with the BBC Sounds and Sonos One SL speakers just keep stop playing. I have two older Sonos Play 1 and they are fine. I have had to reset the One SL speakers twice this week to even be able to see them on the App. But still won't keep playing. 

I’m installing a brand new entertainment center that will be very nice with stone and white oak.  I do NOT want a sound-bar mounted on the stone below the TV.  Therefore, I’m looking at in-ceiling speakers.  This is for a 5.1 setup (which I believe means I need two Sonos amps).  Everything I have read is that a center channel speaker in the ceiling isn’t ideal.  However, my guess is that most of those opinions are from serious audiophiles.  For a family room setup is it really that big of a deal?  If not, which speaker should I use for the center channel?

I’m having issues whereby nothing in the Sonos Pocketcast plugin is syncing too or from my Pocketcast app / account. I see this was a problem previously but threads have been closed for comment, but a quick search of the internet shows this is still a problem for other users also. Is there a solution?

My cafe relies on Google Calendar alerts for its daily tasks. How can I make the alarms sound off on my speakers?

Hi Guys.I have about 8 Sonos speakers in various locations around the house. Of current concern is a Play1 in the Master bedroom. I set an alarm on this speaker with the S1 app before it was called the S1 app - probably about 10 years ago if not more. 6 days a week (I have Saturdays off) it streams a local radio station from 6:30 am for two and a half hours - so it shuts off at 9 when everyone has either gone to work, or should be up in the office if they are working from home that day. If I hear it stop, I know I’m late into my home office. For more than a decade it has worked like clockwork.2 or 3 months ago it started shutting off randomly. Its supposed to run for 150 minutes, but might go for 45, might go for 10, this morning it only went for about 2 minutes before cutting off. Sometimes it substitutes the stream for the chime when the radio cuts out (like this morning) but usually it doesn’t - just stops. The one thing it hasn’t done in the last three month is just run for the ful

I currently have two Sonance outdoor speakers connected in parallel to a single channel of a Sonos Amp. I’d like to add a third speaker for a patio space. I see that the Amp is approved to connect three Sonance speakers but I’m wondering if I can connect a third 8-ohm non-Sonance speaker in parallel to the system? I’d consider adding a third Sonance outdoor speaker but it appears they’re only available in pairs.

How will the two Sonos Play speakers behave in stereo mode, but connected by a USB-C/AUX adapter to TV?

One of the things that I really about Mac is being able to seamlessly select a Sonos speaker from Control Center to enjoy better audio than my MacBook Pro provides.  That has worked well until yesterday.Now when I select a Sonos speaker (in this case an Era 100), audio works for 1-2 seconds and then it stops.  The speaker still appears in Control Center and I can adjust the volume slider, but there’s no audio.I think I’ve narrowed down the issue.  Yesterday I installed a Sonnet 10GbE Thunderbolt adapter.  When that’s plugged in, I run into the issue with audio to the Sonos cutting off.  If I unplug the adapter, the audio works as expected.What’s the solution?  

My Sonos app is not working, it’s appears to load during too much time. I’ve to reset my symfonysk but isn’t working 

Hi All,Overall, I can’t complain. Physical hardware construction and delivery of sound is amazing. When it Works….! When it doesn’t, for whatever reason… cause considerable grief…. Upgrades another story… ! To put the cards on the table, I chose Apple,…. once hooked they reel you in… I chose Sonos,… and have spent more then AUD $100K on Sonos…. No issue.. when it works…  But when it doesn’t, well let me tell you… I’d put it all in a cardboard box and send it back…Kind regards, Matthew.  

Hi allafter a bit of advice. I have built a golf simulator in my garden in a tall log cabin.  currently I have a gaming pc and sky stream box connected to a projector via hdmi. (No eARC support) I output the sound from the projector via 3.5mm output and then into a cheap soundbar and sub from creative. It works but I want to upgrade the sound.so my question is, can I go from my projector using the 3.5mm aux cable into a era 100 using the adaptor, but also have a 2nd era 100 to create a Stereo pair? is there any lag / delay? also… could I then add a mini sub at some point?being standard stereo connection what’s the sound quality going to be like? thanks  

I have 7 sonos amps configured in a daisy chain to one switch port for ethernet right now. I have tried both 1 amp wired and no amps wired with the same results. The volume control slider on s2 app is about 20% of the time delayed about 1-2 seconds. Meaning I change the audio but the audio doesn't actually adjust for 1-2 seconds. I have many projects with the same config and I have never noticed this. Same exact equipment and gear.The only difference here is the router inf ront of the Bell Fiber GigaHub and configured with PPPOE which seems to have been working well. I downloaded teh desktop app and it works perfect. WiFi is very strong I am right beside an AP with full power.Spoke with Sonos and they saw nothing on their end. Anyone have any ideas, similar circumstance or anything ?I verified non of the amps is the root bridge in the matrix and they all just appear as secondary nodes which my understanding is good