Fix & Optimize

Over the past couple of weeks, when I am playing 93.1 / WXRT radio over Audacy on any of my Sonos speakers (Sonos 1, Play 3, Playbar) the music cuts off and usually restarts after a few seconds, sometimes it randomly drops the station altogether.  It is very frustrating to listen this way.  I had been successfully listening for years with no problems.  I can stream my Apple music, all day long, with no issues of music cutting in and out,I get the same results when I launch the radio station thru Alexa using my voice, or thru the Sonos app on my phone.Anyone else experience Audacy radio stations cutting in and out?

Hi all,Having a weird issue with my Sonos Roam.Its on its charging base but seems to power down after a while.If i remove from the base and direct charge from a cable it works fine. And stays on and doesnt power down.But if i put it back on the stand it turns off after a while.It doesnt seem to be a battery drain issue as it has battery when i turn the roam back on with no power source. Ive tried plugging the wireless charging stand to different plugs and usb a plugs. But same result.Has anyone experienced this?Has my roam charging stand gone faulty in a weird way. Any advice

Do any aftermarket apps control both Sonos App 1 and App 2 at the same time?

I've recently been thinking about buying the Sonos Ace, my only doubt about the purchase is the possibility of using spatial audio and Dolby Atmos even without the Sonos soudbar to watch films from Apple TV or iPad Pro.Is it possible to use this function without a soundbar like the Beats Studio Pro?

Can't connect to my shared music folder on PC. In the description it additionally says the path name should be \\computer name\shared folder. In the app on my Android phone it says: //computer name/shared folder. Which is correct backslash or forward slash?RegardsBirger

Hello. I’ve recently switched my broadband from Virgin Media to Plusnet. They sent me a Plusnet Hub 2 router but I can’t get my Sonos Play 1 to connect to it.Using the app, I’ve gone to “System Settings”, then to “Set up a new System”, selected my Sonos and clicked “Add”, connected my mobile to the temporary network, heard the chime, pressed the green button, then on the “Now let’s add your Play:1 to your Wi-Fi” bit, it’s saying “We couldn’t connect to ...”I’ve tried connected router to Sonos with an ethernet cable but that doesn’t work either.Any ideas? 

I have a second hand Sonos Connect which I would like to add to my Sonos One speakers to play CD/DVD from an old music system.When trying to add the Connect it tells me it is not compatible, I have tried the S1 app but it always wants me to upgrade to the S2 app. Is there a simple way to do this. i am 70 years old so a simple explanation of how to get this working would help.Many thanks in advance

I am able to successfully pair my Move 2 to the app and wifi network. I then get the message that it may not show in my system and tells me if that is the case to hold down the power button for 5 seconds, to basically reboot the Move 2. Then turn the move 2 back on and add it into the system. But it never shows up.  I’ve tried the reset, updating the app, opening/closing the app, etc. still won’t show up. What do you do from here?

Hello, I currently have a Samsung tv that does not support optical. First step in my troubleshooting was to buy the Sonos official optical adapter. Adapter did not support E-Arc nor did it support sound. After speaking with Samsung support they said I’m going to need an Audio extractor that is powered so that the e arc channel can register power is applied. Non of these options have worked. I’m pretty competent with reading schematics as I’m an Aviation Electrician, however this Sonos system is very limited and I just bought this tv and my Sonos ray is outside of its return policy. Any tips or troubleshooting I can do on my end to get these systems to work?

How can I listen to Radio Sonatica (http://sonatica.fm) in UK?It doesn’t show up in a station search using the Sonos Android app.When I try to play Radio Sonatica on TuneIn using the web, TuneIn says I am not in the right region or country to listen to it. I am not sure where it is based or why this is a problem.Is there a way to get around this?

Last week my play 3 speaker turned into an old bean tin.  Vibrating base G.E  makes it worse, I'm about to launch it over a cliff, any ideas?.  Tried reboot, reset etc nothing.  No true play avaliable in the new app, which is dire by the way

Once again you do an update and the system is crap.  Speakers. Dropping out all the time take for ever for the app to connect to my music and radio stations go off more than on.   adjusting speaker levels take for ever. Open up the volume and by the time you get to the speaker you want it closes and you go again we never had any of these problems.   Bought new speakers and other bits. Wish now I never did  come on sort this out 

Since the upgrade my music volume flexuatrs or drops. Any solutions.  

Bonjour  j ai une karaoke branche au TV puis TV connecter au SONOS ARC.(câble HDMI)Problème les sons du micro est retardé que le son du chanson?comment  je résoudre le problème.   

Like many on here I have an issue with intermittent cutting out of Era 100.Purchased Beam & 2 Era 100 speakers for tv. Set up no issues, but when playing TV Era speakers intermittently drop sound. Assumed network so upgraded Sky to guaranteed high WiFi in every room including (new router)  (at a cost), no improvement, at times it drops all sound for several seconds. Spent half my life it seems in chat with Sonos to be told to sit in a queue to talk to someone despite going through every diagnostic with chat support. Stil no closer. Even replaced era speakers with existing play 1 speakers and same issue occurs. Rebooted everything, reconnected everything and feel £900 wasted so far. It’s almost u listenable. Works ok for music, Spotify etc, but for tv it’s intermittent drop out since installation. Sonos seem to know about issue but customers are not getting solution. So, anyone help as I feel left and abandoned with a system that I cannot listen to.

Hi. I currently have a playbar, sub mini and two one SL as surrounds. If I replace the playbar with a beam gen 2 would I get atmos ? Are the SL’s compatible with atmos setup ? Thanks for reading. 

I have a pair of powered bookshelp speakers (not connected to a reciever). Can I hook them up to a Port and stream using the Sonos app?

I have a Sonos Five stereo pair connected to a turntable via line-in, and one side (the one that is connected to the turntable) doesn’t work. The pair works fine for streaming (Spotify), but not line-in. I have tried disabling Wifi from the connected speaker (Right side) and connecting it via Ethernet,as per other discussions in this forum, and it still doesn’t work. At a loss here. I’ve paid a lot for this system and am very close to giving up and selling it and going wired.Please help!

My beam gen 2 is less than a year old and apart from initial connection issues at the start it has been working fine since. However I unplugged the beam to change the TV wall mount and since then it's not working at all. There are times it just starts working itself if left connected but then cuts out randomly or the remote stops working. I have tried disconnecting/reconnecting a number of times. Turning settings off and on again. Running the set up through the Sono app. None has worked. Running the set up on the app now says it can't locate the arc connection. It's 100% in the right hdmi port. I'm at loss of what to do next other than get rid of the bloody thing and buy a different one. My TV is LG C2, I'm using the hdmi cable provided with the beam. Any help will be massively appreciated please.

I have a Sonos One Gen 2 speaker. Worked fine since i got it Christmas 2022. We moved house recently and I cannot get it set up on the new WiFi.I have tried factory reset.I can get it to the point where it connects to the speaker by phone, plays the chime and then asks for the wifi password. it will not pass this point, its as if the password is incorrect.i have tried connecting directly to router via ethernet cable. no joy. I appreciate any help, thanks.

I cannot get my Roam and Pay:1 to group. When I try to group them it says “Unable to group, try again later”. What gives? I updated the Sonos app and the Spotify app. Both speakers are connected to my wifi. Very frustrating. This used to work. 

Hello, I have my old Playbase & one surrounds connected to my PC via optical cable to audio adapter. So optical cable from Playbase to adapter, then adapter connected to pc via USB. Everything was working great until updates last week. Windows 11 updated as did Sonos and now no sound from speakers. I contacted Sonos support and got this answer saying I basically screwed and it will no longer work. I’m new to this so thought I’d check here to see if people agree before bailing on my Sonos. I’m using curved monitor that does not have optical cable connection. I’ve tried to connect via wifi and my computer sees the Sonos but won’t play sound.  Any help would be appreciated  

I have been using TuneIn on the S1 app for years. Today it has stopped loading WUNC. I have tried to add/use Sonos Radio but it fails there too. I also tried to remove and re-add TuneIn, but that didn’t fix it. I tried another station that did work.What’s confusing is that I never created a TuneIn account. I assume that way back in the day, Sonos had some auto-Tunein-login agreement. I did sign up for TuneIn using GMail just now, but there’s no option to use those credentials in S1. When I re-add TuneIn, the S1 app just automatically does it without asking me for a username.BTW WUNC does work on the TuneIn browser page using me new account.It’s driving me crazy. Do I need to reboot something? It worked yesterday!

After the last update my optical connection with my video projector doesn’t work any more. The assistance says that the problem didn’t came from the update, but everything works fine until now. Very disappointed about the support and the fact we can not downgrade to solve a bug they made.

I have a beam2 and when I connect it to a Technics SL 1200 turntable with the optical to HDMI adapter through a pro-ject optical box E phono preamp, I can't hear anything. Is that configuration possible, or am I doing something wrong?