Fix & Optimize

Hello,Im new to sonos. I did all the search in this ask question before posting. I have epson Ls12000 projector with eArc - I have 100ft fiber hdmi cable running to sonos arc up front as center speaker. I got 2 sonos subs and a sonos amp for in ceiling speakers. The only issue im having is when i tie everything together. Sonos amp does not have white light and in ceiling speakers are not working. Arc and sub works fine. Sonos Amp is connected via ethernet cable. All 4 in ceiling speakers are hardwired to sonos amp. I can pause and play when i tap on amp or turn up or down volume on amp. Just that white light is not on but amp is functional as i can pause or play on it. I have tried to reset amp, arc and sub multiple times and every time i tie everything together i have the same issue. Not sure what am i doing wrong. I have also looked at trouble shooting tip section for amp but no luck.  Thank you and sorry for my grammar. 

Hello Everyone,I wanted to know if somenone can give an information, I need the dimension of the Sonos Ray not on the front side but well on the back side.Thank you forward for your feedbacks.Kind regards.

When I put a jack headphones into tv out, soundbar is disconnected.Problem is that I hace jack tv out connected to my vibratoon system.....any idea?

Hello,I had a Bridge at home connected to a number of Sonos components (Connect, Connect:Amp, Play 3….)Last week my Bridge broke down and therefore I put a new BOOST in the same place.I connectet the BOOST via LAN to the internet router successfully.How do I connect all the (old) Sonos components in my house to the new BOOST? Thank you for your help!

Hi, I have a ARC and Sub Gen 3 in 15.2 version. In the past I have informed that error occurence when I changed in network router, it is able to finally update with existing Ipad, luckily… Currently I also tried to update to newer version with Iphone 11 of latest IOS. However it cannot update and shown error 30 SUB.. Anyone have advises how to update with Iphone also. 

As in the topic , I am being torn with buying arc and two 300’s . I can buy them for 1250£ for all 3 and really not sure if it's worth upgrading beam 2 and 2 sls.Anyone who has similar situation and now use new speakers could give me some help and feedback ?Thank you P.s: had them in the checkout like 20tikes now and can't decide on the purchase

There was a time when Sonos was an awesome product, but you’ve hit new lows with this one.Today I went to open the Sonos app and it was covered with a huge advert!Please understand, I have paid a lot of money for Sonos since 2006, I’ve replaced good equipment with functionally equivalent units just so they have enough memory to keep up with software updates I don’t want.Serving adverts within the product just makes you look incredibly greedy and desperate, and totally disrespecting the customer. No wonder people cherish the good old days of vinyl. I grew up in a world where hi-fi equipment didn’t start trying to sell me stuff when I was using it and my expectations have not changed.So let me put it plainly:My home is not a shop.My phone is not a shop.My hi-fi system is not a shop.Get your marketing people the hell away from all of these things!Since Googling it, I see I’m not the only person affected. I since found a setting to opt out, but only after forming an extremely negative opin

Hi,I have a QLED TV and Sonos Playbase, connected via optical cable.  I also have a Sony 4K DVD player connected.  I want to be able to watch camcorder films by connecting FireWire cable and watching on TV withSonos playbase.  Can anyone advise how I can do this? Is there a type of optical/firewire adapter? Thanks lots.

I use Sonos Move outside on the deck in the sun and in the shade.  I haven’t figured out how to change the default Night Mode to something I can see in daylight.  The IOS app has a Light Mode and a Dark Mode.  But, the option does not appear to be available on a Windows 11 PC.  I am using the latest version of Sonos Controller for PC v15.4.  I would like to change it from Dark Mode to Light Mode so I can see the scroll bars (which disappear on a bright day).Other than that, everything else is tickety-boo.

It’s been a few days since I’ve played music on my Sonos system and evidently the app has updated.I no longer have the option to play the music that’s “on this device”.  What happened?  Why was this removed?  Is it coming back???I don’t use Spotify or YouTube Music.  I don’t know what Bandcamp is.  I want to be able to play the music that I own that’s on my phone.  And I don’t want to have to Line-In.  That was the beauty of the Sonos system and is why we invested in some speakers. This app is useless to me without the ability to play music from my phone.

If I am currently enjoying listening to a piece of music or podcast or radio station - I would like a way to use Sonos Voice Control to ask what is currently playing on ‘Apple Music One’ or ‘Apple Music Hits’ or ‘Apple Music Country’ while listening to my initial audio selection - to see if the alternative radio show is something I might like to listen to instead - before I decide whether or not to leave what I am currently listening to.This will help me to better be able to contemplate the listening options - to decide what would be best depending on my mood at the time etc - based on the information options Sonos Voice Control gives me - based on the current radio show schedule. 

Latest update I’m trying to install tonight is failing on all devices. I have a bit of a hodgepodge between beam arc and 2 amps.

Last update won’t set up and load, it keeps quitting, which means nothing works and can’t listen to anything.Would like to know hat I can do to fix this.2019 macbook sonos app keeps quitting2009 G5pro sonos app spinning wheel of death does nothing but keeps spinningiphone 11, sonos app last one to quit

One of my Beams stopped responding to my IR remote, tried a second remote, tried turning off all the lights too, still no joy.Both remotes work fine when a spare Beam is configured to use them.Can’t reconfigure the problem Beam as it sees neither remote in the setup steps.Took a while but I found this old topic and a quick power cycle got it working again.I’ll watch for this and if it happens I’ll submit some diagnostics.Old topic: 

As the subject says: Having a party at a venue hall and I'd like to my Sonos speakers and my friends speakers at the new location (all speakers are on S2 app btw)Is it as simple as connecting each of our phones to the venue Wi-Fi network and then updating Wi-Fi in the Sonos App? (Or will we need to do a factory reset for each speaker)Will we be able to combine both speaker sets together even though they’re tied to different accounts?My research says it should be possible but trying to understand better so I can avoid pitfalls.

Just finished a 55-song playlist and cannot add it to my queue.

I’m using Era 100 with an iPhone pro max 11 and with a laptop with a Windows OS, and i’m using YouTube to listen to songs through a bluetooth connection, every few seconds there is a disconnection of about a second and then the song comes back, this is a process that repeats itself regularly.In addition, it also happens to me when listening to a video through the browser, not necessarily on YouTube.

I'm confused about "regular" radio stations I find listed as SONOS Radio "stations".  Are these streams coming to SONOS Radio via,a direct connection to those stations' own "streams", or is what I hear as a "SONOS station" actually coming from an intermediate connection, such as TUNEIN?  Specifically, the local public radio station here is KUAF at 93.1 FM.  Because it broadcasts using HD Radio, it has 3 different broadcasts going on simultaneously via its 93.1 FM dial location (i.e., 93.1-1, 93.1-2, & 93.1-3). I enjoy listening to KUAF's Jazz broadcast via 93.1-3.  Using SONOS Radio, I can listen to it via the SONOS Radio "station" designated as KUAF-3; OR, also via SONOS Radio, I can select the TUNEIN station, then play KUAF-3 from TUNEIN.  In 2 rooms, I don't have a SONOS speaker, so in those rooms I play KUAF-3 via TUNEIN on my Android phone through Bluetooth speakers.  Often there's a very brief time difference (maybe a second or 2) between what I'm hearing in the different roo

Hi everybody,I am using Sonos Amp and using it with App on Phone. I want to ask if my Sonos Account can be shared directly with family members? Can multiple devices sign-in with the same Sonos Account or do I have to add other members under the music streaming service?To clarify, I want when I leave the house, my family members can go to my Sonos Account that is already shared on their device and use Spotify to play.

Hi,We recently moved house and Virgin thus gave us a new router (Welcome to Virgin New Customer, after 6 years, gah) - now i cannot connect my Sonos.“System” is greyed out so i can’t do anything there and I have tried using an ethernet cable. Even when i had my Sonos on a previous wifi setup it was awful, could not find my music, could not control using spotify, etc, etc, the free Bluetooth speaker i got with work is infinitely preferable and that sounds like a  tin can.I have reset the Sonos to factory settings. I click on “Unable to Connect to Sonos, Let’s fix it”“Did you change your router...Yes”“Do you want to add to a trusted network… Yes”“Make sure your products are powered on” (FFS)“Sonos not found. Make sure you’ve done all the obvious things and then try this infuriating loop again, you’ve got nothing better to do after-all”  

Hello,I bought a new LG OLED C2 (OLED65C2PUA, 2022) and new Sonos products including the Arc+Sub+One SLs, and a Beam (Gen 2) for another room. The firmware for all the products have been updated to the latest version.However, I noticed that there would not be any sound with eARC enabled, and while there would be sound with eARC disabled, it would skip every other second. This happens whether with the Arc or Beam. The only time it would not skip is when I turn on PCM, but PCM has no Dolby Atmos or surround sound capability.I have followed every advice I could find, including ensuring that SIMPLINK is enabled, ensuring passthrough is enabled, disconnecting and reconnecting the sound bar (I don’t have any other HDMI devices), and even factory-resetting the TV.I’m at the point where I think the TV is the problem, and I realize that the community’s experience with LG TVs have been spotty. I’m a step away from initiating a return of the TV to Amazon. But before that, has anyone tried anythin

I’d like to be able to play on multiple devices via apps like Spotify.Currently, the Spotify app allows me to select to stream to only one device. If I want multiple devices I then need to go to the Sonos app and add the other devices there, and the overall experience is pretty clunky.Having pre-defined groups that are exposed to the Spotify app so that one can stream to a group directly via the Spotify app would be a real improvement.

I am still on Sonos S1 because my legacy Sonos speakers are not supported on S2.I have tried to add a music share from my NAS on my home network.  However, after entering the correct path, username, and password, I see “Unable to add the music share \nasxxxxxx\public\music to your music library (900). And, the reason I am trying to add the music share from my NAS is because I received an email from Sonos stating that I won’t be able to play music stored on my phone anymore.Hoping for a solution because I love my Sonos speakers.Panger

hi,Just set up my era 100 speaker and I am having difficulty with alexa. I have followed this instruction and it does nothing on the sonos app.I can see the speaker on the alexa app after setting up the skill. Yet the speaker doesn’t listen to alexa commands or appear on the app. I’ve tried customer service and they weren’t very helpful has anyone else had this problem and found a work around? Tempted to return the speaker as it was meant to replace my alexa

This seems kind of dumb and I would never consider this setup with anything other than Sonos.  Small room setting one on top of sub.  This spot seems the best place but speaker on top of sub just seems wrong