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Hi,

We recently moved house and Virgin thus gave us a new router (Welcome to Virgin New Customer, after 6 years, gah) - now i cannot connect my Sonos.

“System” is greyed out so i can’t do anything there and I have tried using an ethernet cable. Even when i had my Sonos on a previous wifi setup it was awful, could not find my music, could not control using spotify, etc, etc, the free Bluetooth speaker i got with work is infinitely preferable and that sounds like a  tin can.

I have reset the Sonos to factory settings. I click on “Unable to Connect to Sonos, Let’s fix it”

“Did you change your router...Yes”

“Do you want to add to a trusted network… Yes”

“Make sure your products are powered on” (FFS)

“Sonos not found. Make sure you’ve done all the obvious things and then try this infuriating loop again, you’ve got nothing better to do after-all”

 

 

Which SONOS products do you own? Have you attempted setup with a SONOS product wired to the router? Describe your network for us. Network switches? WiFi Mesh points?

Thanks for the reply.

 

It’s a Sonos 1, Gen 2. Yes I have tried an ethernet cable connected directly to the Router but with no change.

Then you lost me. Mesh? Switches? It’s a house with a Virgin cable coming in through the wall to a router than blasts out a wifi signal.

 

 

 

Looking at the grey System, is your controller and OS a supported version? 

https://support.sonos.com/en-us/article/sonos-app-requirements

https://support.sonos.com/en-us/article/using-sonos-with-unsupported-operating-systems

It should be, it’s iOS 15, not listed above

thanks

 

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