Problems with queue

“Broadband” is outside your house. The “LAN” (Local Area Network) is inside your house. SONOS operates on both the LAN and “WAN” (Wide Area Network — another name for Broadband). If the LAN is struggling, a given player cannot communicate with the SONOS controller or the WAN.

Think of the situation where you are across the street from a high speed highway exit ramp, but your driveway is so full of potholes that you cannot leave the garage. In fact you may not be able to pull out the lawnmower to cut the grass. You may have a second garage with easy access to the highway. On your LAN something could be making life difficult for SONOS. This needs to be investigated.

How do I get that checked out? My computer services are provided by Spectrum. I did buy a Sonos “boost,” thinking that would solve the problem. But no. My speakers are wired, not wireless. I got this system in 2008! 

I used to teach school. The analogy you used to explain this to me tells me that you would make a good teacher. You explained in in such a way that I could understand it. A plus!

It's bedtime in Texas…

Since you had all of your SONOS units wired, BOOST has no function. Boost is handy in situations where you only want to wire one unit and don’t want a player at that location. Another use for BOOST is in situations where you have a wireless player that is out of range from the other SONOS players. A wired or wireless BOOST can be placed about midway between the good coverage area and the out of range unit.

Describe your system and network for us. Give model numbers. Router? Do you have any network switches? Mesh points?

Don’t overlook the silly things, such as a bad network cable. Are the issues more typical at certain times of day? Another possibility to explore is a hardware issue. These show in the diagnostics, but support may have been distracted by the Playlist issue. And the hardware issue could be intermittent. Experiment with powering down a Room (“Room” is a single player, a “Bonded” pair of players, or a Surround system). If the system works OK with a particular Room powered down, hardware failure moves up on the list of potential causes. Notice that I said “moved up” not “proves” because some network issues could still be in the mix. And, Mother Nature is never fair -- we should be open to the possibility of multiple problems.

Well, looks like I can sell my Boost on Next Door!

I found this, but I confess that for the LAN test, I have no clue whatsoever what to put in the “folder.” I do not have two computers; I have an iMac and an iPad. Can you tell me what to put in that folder space?

https://www.youtube.com/watch?v=L_qzbE5PNCE