Fix & Optimize

Hi Had the Arc set up with Alexa voice control. All fine until yesterday. Alexa stopped responding. Went into settings to cancel, then re enabled and working again.  Just wondered how/why this happened and how often it’s likely to occur. Thanks

My Sonos Beam and Sonos One are setup with alarms to play different radio stations (both from TuneIn radio, both at 7am, Kiss FM and BBC Radio 1) however they sometimes both end up playing Kiss FM.When I go into the Sonos app on my PC it shows that they are playing the correct stations but they arent! (Kiss FM has a distinctive self-advertising jingle so I know its playing Kiss FM and not BBC 1)This happens fairly often, today being one of those occasions. I submitted a Sonos diagnostic report 898793610

Trying to play music from Library.Song will play about five seconds - through some, not all, of the selected speakers. Then it will skip to the next and do the same. Sometimes for four songs, sometimes for five.Then it will stop and return one of two messages:Unable to find file (and provide an address that is absolutely findable on all other networked devices) WiFi connection “unstable”I spent about a grand last October upgrading every part of my network to avoid this problem, and it has returned.I am playing the files through a Synology NAS DiskStation, that is wired into my router.I have a Play 3 wired into my router, and in the same room - with direct line of sight, less than twelve feet away - another Play 3 and a Connect. I have four Play 1’s scattered throughout my one bedroom, 1300 square foot apartment. WiFi “instability” is not a correct diagnosis.Yes I have changed channels of both router and Sonos. Router is on 4, Sonos on 11. Both are mega-green-starred channels on my WiFi

Diagnostics code: 348474538We are in an open office plan in LA. We have 3 Play 5s and recently after an update they constantly disconnect from the app, stop playing mid song, and wont go longer than 1 to 1 ½ songs with out either disconnecting or not being seen by the Sonos app. We have followed all the troubleshooting on the forums. Unplugged and reset all the devices multiple times. Reset the App and even “forgot the current sonos system” The devices are all connecting over wifi right now but also have a hardwire ethernet connection going into them. When trying to “Disanle Wi-Fi” we get an error immediately. “Wi-Fi Not Disabled Make sure this product is connected to your router with an Ethernet cable. They are connected and they go to a swtich in our server room. The IP addresses have not changed, nothing in our network changed. but this last “Software Update” broke the entire system to the point it is unusable and our management is about to explore other options. Please help.

I have a pair of era 300s to be wall mounted as surround speakers in newly finished basement. We have metal wall studs, not wood, and wondering if it's safe to mount through drywall to the metal studs and what fasteners to use?

I’m just wondering if anyone has experience with both?  I have the Mini, but I’m wondering if the Gen3 produces a tighter sound than the Mini?  I find the Mini is boomy.

From The Verge:https://www.theverge.com/2023/8/2/23817225/sonos-move-2-speaker-features-specs-price

Hi, I’m not sure how to submit a feature request and hope this post could work. I have been using a Beam 2 and pretty happy about it. Recently I added Sub mini and era 100s for a full setup.However, I just found that there’s no way to have a full music playback mode when the input source is TV. This is very inconvenient for me since I regularly use my TV to play music from YouTube (much more frequent than watch movies or play music from Sonos app) and with the current setup the rear speakers seldomly have any actual sound. I understand this depends on the music source, but for my use case, I hope at least I could have an option, just like playing music from the Sonos app.Thanks!

My IKEA SYMFONISK Bookshelf can find my router, but it cannot connect to the music files inside. I updated to the latest version of Sonos S2 Desktop App (v15.5) and is using a Mac. I’ve tried to connect to three different routers and it just doesn’t connect about every week or so. Is there anyone else who is experiencing this or is this just me?

Hello, searched the previous listings. Hopefully not repeating. I have BT whole home wifi premius disks, wifi extenders. Would really like to be able to us my Sonos Play 1 (I know a bit old but still work). out of wifi range of the main router.I can connect my sonos to the main router. But it really does not seem to like / pick up the BT WHW network. Anyone got any suggestions ? Or simply just not supported.Thx All 

I love kicky bass as opposed to boomy bass.  I set up the audio system in my car with a 1200W bass amp to power a 10” W6 sub and it provides clean, clear kicky bass that I can feel, but it’s not at all that kind of fuzzy boomy bass.  How do I get kicky bass from my Arc?  I wish I could explain it better.

I have an fifth wheel RV with a Winegard 1000 gateway. I use a T-Mobile data plan. All of my components connected to the gateway.TV Livingroom TV outside Tapo camera Alexa dot Cell phones Laptop Sonos P5 Gen 1The gateway was having problems so Wingard sent me a replacement. Same model. With this unit I can’t connect my Alexa or Sonos. https://winegard.com/gateway/I suspect the security protocol? I’m no expert. The protocol settings are:  OPEN WPA-PSK (TKIP) WPA2-PSK (AES) WPA2-PSK (TKIP) & WPA2-PSK (SHA256) WPA-PSK (TKIP) & WPA2-PSK (AES)Using 2.4GHzI’ve tried to factory reset. Still not connecting. Took it in my house and connected to my home WIFI no problem. Any help would be appreciated.

I need some help figuring this out. My setup:Arc + Sub (Gen 3) + Era 300sTV: Panasonic plasma (2013) with HDMI ARCBecause of the older TV, I use an HDFury Arcana with a Panasonic UB820 UHD player, Apple TV 4K, and Roku Ultra connected to it with a ROOFULL HDMI switch. I have a Dolby Atmos demo Blu-ray disc that includes a 7.1.4 Test Tones video both in Dolby TrueHD and Dolby Digital Plus. When the video gets to the LFE channel test, the bass tone plays from the Sub like it should, but the pink noise test tones also play from the Arc’s drivers at the same time. The surround speakers remain silent. The combination of tones playing from both the Sub and Arc is much louder compared to when the individual pink noise tones are played through the other channels during the rest of the test video. I get the same result with both the Dolby TrueHD and Dolby Digital Plus settings on the disc. When I play the same 7.1.4 Dolby Atmos test tones video (MP4 file with Dolby Digital Plus audio) from my i

Hi All! Hope this message finds you well. Hoping to get some recommendations on the number and placement of Sonos ceiling speakers in my family’s new construction home. The image below shows the open concept 9 foot ceiling design: Living Room (23’ 2” x 18’ 11” – Cathedral Ceiling), Dining (12’ x 14’ 11”), Kitchen (10’ 8 ½ ” x 14’ 11”) & a hallway down the side. Additionally, Screened Porch (16’ x 17’ 11 ½"  - Cathedral Ceiling). We’re considering a 55” Samsung Frame TV (red box location) mounted to the right of the fireplace with a Sonos Sound Bar below.  Considering either ceiling speakers (sonos architectural speakers) in living room only (4 architectural speakers with one amp) in addition to sonos sound bar below tv or throughout main living space for music/surround sound throughout (6 architectural speakers with one amp). Of course, this can get pricey and open to other options to save money. Any suggestions on proper placement based on dimensions and where to place/quantify et

My subwoofer is dead 

I am using sonos in one resort, I can access to the wifi without (open router) any password but then the system is asking for a code to access to the data and i get an error 1101 or 800 during setup. How can i manage this with my symfonisk? Moderator edit: corrected typos for clarity

Hello Does anybody knows if the secondary stage of this system is 24v dc or 12v dc?I would like to install this system in a boat with 24v dc.

Hello everyone,I have the Sonos ARC and I bought the Sub Mini a month ago. The truth is that I don't notice any difference and I don't know what to do. I have it in the living room, it has a size of 4 x 5 meters. I did the trueplay configure with ARC + Sub Mini.Can you help me to configure it or what I can do.Thanks a lot

all of a sudden i can no longer control the volume on my Sonos 1 speakers from the app on my phone. can someone help?

I’ve recently got hold of a Sonos Boost to use with my existing system of 8 Sonos products.I connected the power and Ethernet cable as required. I then pressed the join button which causes the light to flash orange. after about 10 seconds the light goes white again. The app is not giving me any indication that the Boost is actually connected and working. There are no promps to add it to my system and the literature I can find online is not helpful as this relates mostly to the old app version. Can you give me any advice?Thanks! 

Hello, I am planning to buy Sonos Beam gen 2 but I see that it requires ARC/eARC to play Atmos while the TV has no such port but it has MHL 3 port. My question is, if I will be able to enjoy Atmos using this HDMI port and if not, what would be the best format that I will be able to stream.  Also, please tell us if there are any kinds of converters which may help. Thank you in advance!Best Regards,Nikolay H.

I’ve been having an ongoing issues with Sirius XM dropping out on my Sonos system. I see from the forums that it has come up a number of times and the chosen answer always seems to be that it’s a problem with your WIFI. I disagree!Today, I am unable to play a Sirius XM channel for more than a couple of minutes before it stops. Here are some of the log entries that suggest it’s not my Wifi:Tuesday, August 1, 2023 - 8:23 AM Eastern TimeUnable to play '27 - Deep Tracks' - the song is not encoded correctly.Tuesday, August 1, 2023 - 8:24 AM Eastern TimeUnable to play '27 - Deep Tracks' - the song is not encoded correctly.Tuesday, August 1, 2023 - 8:24 AM Eastern TimeUnable to play '27 - Deep Tracks' - the song is not encoded correctly.Tuesday, August 1, 2023 - 8:24 AM Eastern TimeUnable to play '27 - Deep Tracks' - the connection to SiriusXM was lost.Tuesday, August 1, 2023 - 8:24 AM Eastern TimeUnable to play '27 - Deep Tracks' - the song is not encoded correctly.Tuesday, August 1, 2023 -

ok, i’ve have a set of the original first gen Play 5, Play 3 and Play 1 that i purchased new in the box about 10 years. i originally had them set up at a really nice and pretty large apartment, but i moved from there about 5 years ago and they’ve been sitting in a container in a closet since then because i live in a smaller studio now and i haven’t used them in about 5+ years. so i decided to give them to a really good friend, but when i tried to set them up over her house the other night we ran into nothing but problems. all 3 speakers work fine and power up fine when i plugged them in, but the Sonos app(s) now are completely different than the one i used a decade ago, and the S1 app would only pick up the Play 1 speaker (which i’m not sure was made after 2015 or not because i’m not sure if i had it when i originally set up the original system, the original system may have just been the Play 5 and Play 3 and i may have gotten the Play 1 after i moved in 2014). so i was able to see the

Come on Techies there must be a ‘fix’

Hi all!  I rent at the moment, and I have an Arc + Sub + pair of Era 300’s as surrounds in my current living room.  I’m moving to a house at the end of the month, and my new living room is a little odd, and based on my scrubbing of the internet, I have a few questions I’m seeking peer advice from:If I am to mount the surround Era 300’s inverted, should I mount them height-wise closer to the ceiling, or should there be a gap in between the ceiling and the speaker, and if so, how much of a gap should there be?  I do watch Atmos movies and listen to Atmos music and am looking to maximize what I can of the experience here I see inverted instructions in the product guide, but am also seeing lots of chatter in other threads that the software doesn’t fully. support inverted mounting yet - what is the extent of what is not supported?  Does it not work at all?  Does TruePlay just not work when I’m inverted?  Does Atmos not work at all when inverted?  When do we think full support in software wi