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Steve Stacey
Avid Contributor III
August 4, 2023

Having to reset Alexa on Sonos Arc

  • August 4, 2023
  • 3 replies
  • 90 views

Hi

 

Had the Arc set up with Alexa voice control. All fine until yesterday. Alexa stopped responding. Went into settings to cancel, then re enabled and working again. 
 

Just wondered how/why this happened and how often it’s likely to occur.

 

Thanks

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3 replies

ratty
ratty
August 4, 2023

Quite possibly a non-Sonos network issue, such as a DNS failure. It ought to be an infrequent occurrence. Simply powercycling the device often fixes this kind of thing.

    Steve StaceyAuthor
    Avid Contributor III
    August 4, 2023

    Many thanks. I thought there would be a quicker fix

    ratty
    ratty
    August 4, 2023

    Despite decades of technological advancement, “turn it off and turn it on again” continues to be a sensible first step in any troubleshooting. 

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