Fix & Optimize

I have a Beam and Amp (for rear surrounds) connected to the network via ethernet. I also have a Sub connected via Wi-Fi. Everything was showing connected and linked fine in the Sonos app, but there was no audio from the subwoofer. While trying to fix this, I disconnected the Beam from ethernet and switched it to connect via Wi-Fi (like the Sub). Now there is audio coming from the Sub, but no audio from the rear surrounds powered by the Amp anymore. Why does it seem like all devices linked in the same room need to all be on ethernet, or all be on Wi-Fi for things to work? There is also no indication that there is a problem in the app, just no audio coming from the speakers. The Amp is in an A/V rack on the other side of the house, so I can’t enable Wi-Fi on the Amp, it needs to stay on ethernet. I would also prefer to keep the Beam connected via ethernet as well. Just the Sub needs to be connected via Wi-Fi. How can I make this work?

I have a Sonos AMP which was added to Apple Home app. I have an Apple HomePod too. I can control the Apple music on the HomePod with my iPhone and with my MacBook. I’m not AirPlaying to the HomePod, I can select it from the “Control Other Speakers & TVs” list and the HomePod streams from Apple Music itself. I would like to achieve this with the Sonos AMP. I know it is possible, but just via a very tricky way.Normally the AMP doesn’t show up on the “Control Other Speakers & TVs” list when I used it with other source (ex.: HDMI ARC). If I select as an AirPlay destination on my iPhone, I can AirPlay to it but in this case the iPhone sends a stream to the AMP. If I close the music app on the iPhone the music stops on the AMP.  But if I ask Siri on the HomePod (not on iPhone) to play something on Sonos, a music played back on sonos, and the AMP shows up on “Control Other Speakers & TVs” list. In this case the AMP streams directly from Apple Music. I tried to disconnect the HomeP

It would be so much better than that !@£$ installer they currently have.  The latest update fails on my macbook and i probably need to reboot, but I don’t want to.  Problem is that I can’t actually use the app until it has updated, even though it is usually a minor fix that I won’t even notice.  Way to stop people using you software guys.  At least give us the option to carry on using the current version.

Hello community,I have the following setup in my living room:Beam Sub Mini 2 Era 100Beam and Sub are using Ethernet. Era 100 are using Ethernet through Anker USB-C - Ethernet adapters.They are all in the same very good local wired network.I’ve tried to disable Wifi on all the devices who had the option (Beam & Sub Mini) but the result was very bad. The sound was very bad, intermittent.I’ve tried to ask the support if that was normal and they told me to switch On Wifi on all devices to fix the issue, without explaining me why.I’ve always tried to favor Ethernet over Wifi at home, for various reasons, including performance and stability.Is there any good reason for an Ethernet-only setup not to work?Am I alone to think that this setup should work even better on Ethernet and that we should be allowed to switch Wifi Off when all devices are connected through Ethernet?Thanks a lotBenjamin

Greetings Sonos Tech Support,I feel I lost a few hours of my life troubleshooting sonos and this is making me want to sell all my sonos gear.  It shouldn’t be rocket science and Sonos should provide the tools or better GUI to understand where the problem relies because at the end we are using sonos to activate Alexa. I have over 15+ sonos devices, they are all connected to my router, they get allocated via DHCP ( I don’t want to reserve an ip address for each sonos devices), they have been working fine for over 7 years and all of a sudden nothing works. My problem is Alexa voice stopped working, i removed it and tried to re-add it and I get the “There was a problem adding Alexa”  I am at a point to consider install alexa puck in each room, not ideal but getting tired to troubleshooting for something that shouldn’t be too hard.  I don’t want to call sonos support, can you please share the tools to be self-serve, put a big disclosure for extremely advanced users.   Can you share the way

Hi,Since 15.6 iOS app release, this is not possible ti use the hardware volume buttons to control the volume of the music.Just a post to tell that I’m very disappointed about this situation.Since July, the 25th, how is it possible not to have a solution to this issue ?It’s a pain in the ass to change the volume with the slider. I'm almost at the point of not using my Sonos anymore… Hurry up ! Find a solution !

Tried to buy a sub gen 3 last week but realized it does not work with my many of my older sonos products that I control by my S1 app. The only solution is to find an older sub, gen 2 or even 1. Anyone that can give a recommendation how to find that and where? I’d prefer a serious party and not taking the risk to buy unseen from a private person over the internet

Hi, Kind of a newbie here. I have an Arc and a Gen3 sub which my TV plays through an HDMI-Arc format. I would like to add a pair of Era 100’s as rears in a surround sound set up. Will my current configuration allow for this? In other words, will the Era 100’s be recognized and allow the TV to come through them?  Ultimately, I want to be able to both watch movies and play music through this set up. Seems simple enough, but I have read some reviews (not on this website) where users had problems getting their TV to play through the rears in this kind of set up. Thanks!

I just wanted to share my experience using Sonos products in rather unorthodox setup.My setup includes LG A2 OLED TV, Chromecast with Google TV 4K and two Sonos Roam.My goal was to have somewhat surround sound for my TV with as few as possible cables and maximum flexibility in terms of devises’ placement. The TV is located in a small bedroom on the wall, two Sonos Roam on both sides of the bed. I chose to use Chromecast with Google TV because by default LG TV drops the bluetooth connection every time you switch it off. I instead paired via bluetooth Sonos and Chromecast. Chromecast and (already stereo-paired via Wi-Fi) Sonos Roam stay connected if you adjust Roam’s settings: Bluetooth → Always Auto-Connect: Yes → Idle Auto-Disconnect: NoBattery → Battery Saver: No → WiFi Power Save: YesAbility to adjust Balance in Roam’s EQ settings gives you more flexibility in terms of placing your speakers, they don’t have to be positioned at the same distance from the listener and Roam’s exclusive

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? Thanks

HI All, I have been a sonos user for many years (like 7 years)  and have multiple Sonos devices thru out my home. I subscribe to both Pandora and Spotify, when I am controlling my Sonos thru my cell phone app I am able to repeat tracks, when I use my Ipad ( my designated device) for my Sonos system the Repeat / replay Icon on the Ipad is “grey” so it does not do anything. If someone can help me with this it would be most useful. Thank you Sean

We just finished a screened-in porch. Is it safe to mount a pair of ERA 100s near the ceiling of the porch? They will never get wet from rain, but they are exposed to temperature and humidity changes? Will they last out there?

I have a  Sonos system comprised of 4 listening areas. I recently added a turntable, and shortly will be connecting a hard drive or NAS with all of my digitized CD’s for ease of play and organization.  Here is my current home set-up.Area One area has a Sonos Port connected to a vintage Sansui AU-D9 integrated amplifier/TV/my own speakers. Area Two has a Sonos Port connected to a Pro-ject turntable-turntable preamp and a Marantz 7025 Power Amp or NAD C268 Power Amp. Area Three has a Sonos Amp connected to TV/my own 4 speakers, and,Area Four has 2 Sonos One speakers. I’ve been considering a Preamplifier to use with the Power Amps in Area two. Would I need a dedicated Preamplifier in this set-up, or would my Sonos Port App function as the Preamplifier? In what situations (if any) would a dedicated Preamplifier be a good choice to add to my system?

I’m looking for some help.  I updated my Sonos system in April and lost the browse feature on the radio player app.  I contacted tech support then and got to the engineering department.  They assurred me that they would look into it and get back to me.  They still have not gotten back to me.So I contacted them again at the beginning of November and once again got to the engineering department and they assurred me they would get back to me.  And, once again no response.  I tried calling and leaving a message with them to return my call based on my case number.  Its been over a week again and still no call back.  HELP…I can not browse in my Sonos APP and therefore can not get any programming.  Any assistance would be greatly appricated.  

For a few versions, I have observed interruptions and slowness when refreshing the SONOS app. MMoreover, using the radio is just as painful (regular cutting of some radio stations with bonus advertising (Tune-in)!I previously used Deezer music streaming platform but I had to use another streaming platform because I had continuously sound cuts with Deezer on my 7 speakers... very very uncomfortable! After hearing many times that it was probably my Wi-Fi I specify that I am on ORBI Wi-Fi 6 with crazy speed, and I have SONOS Wi-Fi switch !So I find that the SONOS application is no longer of quality and is malfunctioning... yet I still love listening to SONOS sound!Dear SONOS developers can you take these findings into account? thank you

Hey all,  I’m encountering an issue with my Sonos One that’s driving me crazy and I feel like I tried everything, including reading as many topics and solutions on this forum and what Sonos recommends, so I’m looking for help at this point.  I have two ‘rooms’ setup:The main setup with an Arc, Sub, two rear Play:1s that’s working perfectly - we’ll call this the Arc group A solo Sonos One that we bought around 2018 and has been used for ambiental music, especially at night on Sonos Radio.  Everything has been working perfectly until recently and we’ve been adding/upgrading Sonos products in our system since we started. However, recently (about 1 or so months ago), the Sonos One started behaving weird, stopping and then becoming inaccessible until we unplug and plug it back in. I’ll detail the setup, the problem and what I tried - if anyone has ideas, i’m open to suggestions.   The setup:All speakers are on wireless network The network is served by a fairly high-end Asus router - this is

This has been happening for months. I’ve spoken to somebody from Sonos in the Philippines, and it was not satisfactory at all.my problem is that sometimes I am able to connect to my Sonos with my Sonos S2, and other times it will not connect. it is extremely intermittent. And I refused to unplug the router, the speakers, etc. again, and again. Need help on correcting this problem.

This is the subject of a few forums and many suggestions, but I haven’t been able to find a solution (including from Sonos Customer Support).In short, I have a network of Sonos One units for which I want to control individual unit volumes using percentage settings from Alexa. Standard Alexa only allows 10 volume increments, so using the Sonos skill does not work. The Sonos devices have a wide and very good range of volume and adjusting them effectively by 10% at a time is hopeless.For years I used Yonomi via Alexa, which used the Sonos API and that worked perfectly. Unfortunately, they went under.So I then subscribed to IFTTT, which also worked well … and then Alexa withdrew its support of IFTT.There are several solutions set up to use the Sonos API, but all the ones I have found require the setting up of a hub. I don’t want to have to have a PC or Raspberry PI device just to control my music system volumes!Is anyone aware of a hubless Alexa option? (Preferably free, but perhaps that’s

Hallo, Enige tijd geleden heb ik een Sonos One aangeschaft als losse speaker. Zojuist heb ik een Sonos Ray aangeschaft om deze met elkaar te kunnen gebruiken. Nu ondervind ik problemen om deze met elkaar samen te laten werken…. ik kan ze ook niet groeperen omdat dit vanaf 3 apparaten mogelijk is. Kan iemand mij hierbij helpen?

Bonjourimpossible d écouter un podcast sur sonos Roma s’ilPouvez vous me dire comment faire à partir de l,application Sonos merci d avance Google Translate:Good morningimpossible to listen to a podcast on sonos Roma if itCan you tell me how to do it from the Sonos application?thanks in advance

Had this problem quite a few times. When I'm doing an artist search nothing comes up, Sonos says try a different search. Well issue was in the search bar, click on the drop down left of search field, it probably says (mine shows: Amazon music- My music ) which if I change it to Amazon Music fixes the issue.

Hi allI’ve had the current set for a while now but recently I’ve experienced more connection issues than ever, despite no changes to my set up.  These are especially bad when grouping pairs of speakers with other ones.I’m on BT smart Hub 2 and I have to use the BT disks to get wifi around the house.Although I know these are not recommended , as above, it seems to have got worse recently.I’ve been digging through my wifi app and can see that some of my products connect using the 5hz band and others on the 2.4hz.Will that make a difference with the grouping and is it possible to make them all use the same?; I’ve read on here that 2.4 is better at reducing interference.Many thanks in advanceDavid

I’m installing a Sonos Arc, Sub gen 3 and two Era 300 rear speakers to create a surround sound setup in the below reception room.The 65” TV will be mounted on the wall with an Arc underneath it where the fireplace is shown on this plan. TV height will be around eye level when seated (if relevant door is going to open against the other wall too).What I’m not sure is the positioning of where to put the two Era 300 rear speakers. They’re going to be wall mounted, and I’m thinking I’m thinking one of two options shown below in blue and red.The red option looks more aligned with recommended placement, but I’m concerned they may be too close together — there will be a 3 seater sofa against that wall which will be the primary viewing spot.The blue option is centred better for the room and less noticeable. But I’d need them pointing down and my concern is its too high and goes against the recommended placement from Sonos.I’d be grateful for recommendations on optimum placement. Given the setup

Hello,I’ve seen some complaints about this but I wasn’t sure who’s end it was on. It seems that Plex sees Sonos as requiring a very high bitrate and won’t play, even locally. Plex plays fine if you try another way to play it so why even have a Plex integration in Sonos?You can work around this by not setting an upload speed in Plex but that can have other consequences as music isn’t really the main concern of maxing out your upload speed. Will is already plans for this to be fixed? Is this on Plex or Sonos to resolve? 

Hello everyone,I would like to have your opinion and your suggestions on the future placement of my Era 300 which I will receive shortly. I already have a Sonos Beam 2 (in white on the TV cabinet) and a Sonos Sub Gen 3 which is under my cabinet. Currently I also have 2 sound systems, one which is to the right of my sofa at window level and the other above the black furniture in my kitchen. I was thinking of putting the first era 300 (number 1) just behind my sofa with a stand to be at listening height. And the other on my kitchen cabinet in 2.  Is this the optimal placement or do you have other ideas?Thanks in advance for your anwsers :)