Fix & Optimize

Hi, I have a Sonos AMP gen 3, but it does not reset to factory settings, only the white light flashes, I followed and applied all the instructions but I did not get any results

Since I changed my WiFi and set everything back up touching the play button on top of the speakers no music plays like it use to.  Any suggestions 

How do I connect my Play 1 to a new internet supplier 

I have an ageing Maranttz CD player that is non Bluetooth.It has Analogue Output L and R at the rear.Can I buy a device that will plug into this output, convert the signal to Bluetooth and then play through the Era100 ? I can see all sorts of devices available but I am thoroughly confused.Two other questions please while I am here.What is the quality like ? Are there better converters to buy ?I understand a single Era100 has stereo capability. Does connecting like this maintain stereo sound ?Thanks everyone for any advice

When will we be able to connect a sub 4 to play five speakers. Please make this happen. Mod edit: Removed email address

My sonos won't connect no more with myTv. All cables are right connected, i've restarted all systems, but no sound out the tv.Sonos Radio does work properly..What am I doing wrong? 

I have a Beam Gen 2. When I turn on the TV, there is no sound for about 3 minutes, then it's fine. Is this normal?

For years i’ve been able to create a que of SiriusXM on demand shows in the Sonos app.  Suddenly that has been taken away???i can play one show but I can no longer “add to end of Que.”. That option no longer shows up.is this intentional?

Maybe Im missing this - from the phone app, can I still play a music source on some speakers, and a different source on other speakers? Classical upstairs and Rock downstairs (on the same network) from the phone app? I know I’ve done this, but I’m missing something here. Thanks

Hi all! When we are grouping Beam gen 2 + 2 Era 100 we have no sound on one Era… Each product is working individually and also when they are bonded as surrounds for Beam. The only issue is when grouping the 3 products. We are grouping rooms for regular playback, not for the TV sound.Could this problem be related to some router settings eventually?

I am unable to add either LivePhish+ or nugs.net to my Sonos system. When I try to "add service", I get the verification code, it correctly redirects me to Livephish.com verification page. That verification page works correctly with the correct code, and I click Verify. I then see "Device verified successfully" from the LivePhish page. Back on the Sonos app on Android (or PC browser - same issue), I get "Error - unable to add LivePhish+ account”. Same exact issue with nugs.net. Please fix this!!

Hi I bought a Samsung QES95 2 months ago - initially my Sonos Arc worked fabulously with the system, however over the last 5 days the Sonos will not connect through the HMDI arc… Samsung have tried to reset the TV remotely and they too have failed to keep the Sonos Arc linked.  Samsung are looking in to this issue but suggested I contact Sonos to see if this a more wider problem that just my TV.  Grateful for any feedback that anyone has on this TV and Sonos Arc.  Thank you.

I have a Beam, Sub Mini, Panasonic OLED, SkyQ Mini Box and a Playststion 5 plugged in to the TV.  Occasionally when we turn the TV on or PlayStation on we get no sound from the Sonos at all.  We end up taking the HDMI out of the back of the Beam and back in again to resolve it.  Any suggestions to resolve this anyone? Thanks.

I am experiencing intermittent dropped sound from random speakers.  This was happening several months ago then it stopped, now it has started up again.  Occurs on wifi speakers, ROAM and in-line speaker.  Doesn’t happen on distinct speakers simultaneously (as far as I can tell).  I first noticed it on my kitchen speaker so I swapped it out to other speakers and it continued, so it does not appear to be speaker specific.  Can happen with TV, streaming service or iTunes playlist.  The dropouts can be anywhere from a few seconds to a couple of minutes.  WiFi signal is strong (in fact I have an access point in two of the rooms where it has happened.) As I mentioned it was happening several months ago and then it stopped without any intervention, now it has started again and actually seems more frequent.  Any suggestions??Thanks

I cannot find how to turn off the sound Alexa makes after you give a command. Everything I’m reading says go to settings and then sounds and to turn off. Wake word confirmation there is no such setting. Can someone confirm how to turn it off? It’s very loud. I’ve searched both in the Sonos app and the Alexa app. This is for a Sonos Beam. 

Hi this Roam Sl must be the most useless thing I ever bought. Every time I go to use it there is no connectivity. Sometimes after half an hour of faffing about I get some but I’ve lost the will to live by then. I have it charged up. I have it on the same WiFi as my phone. I have reinstalled the app. It can’t find the speaker. Is it just to throw away? I’m very cross. I only want to play a few tunes ?

Has anyone actually successfully added their own music back onto Sonos now that Sonos claims we have their permission to do so once again? Just curious.

When I ask Alexa my Sonos move would make a sound to  acknowledge my voice, this has stopped can someone help. 

Hello…. Just moved into a house that has an Arc, as well as an amp. Did factory resets/transferred ownership to me no issues. Now I’d like to add my mini-sub. Went through the same process, minus the transfer, says it’s connected to the system, but will NOT get assigned to the room group w the Arc ¿compatibility issue? It’s seems to drop from the system now as well. No router/connection interference that I can tell. Thanks for all input!

Hi,I have one Sonos five and want to buy two Era 100. Do you think it's good idea or Sonos five will to much powerful for the 2 Era 100.Is is a good fit or it's better to buy another Sonos five.Thanks 

I have an Arc, Sub and 2xFives as a surround system for watching movies in the same room.Will adding a Port allow me to listen to CD player via these speakers?  I have seen conflicting posts about Arc and Port compatibility, hence asking the question direct.Yes, I know the Fives have a port allowing CD connection, but the stands block access and they are the wrong end of room.

I just got an lg g4 tv and can not connect the tv to the sound bar.   It appears the hdmi arc setting selected on the tv reverts back to a tv speaker setting when I try to connect the tv thru the app.  very frustrated  

Hi all,I am setting up Google Assistant to work with my Arc.During the process it decides it wants to control my Panasonic TV.As my TV has its own Google setup, how do I stop Sonos from managing the TV and creating conflict? Many thanks 

I have a system based on: Beam + a couple (front) of Sonos One directly connected to Beam + a couple of Sonos One in the rear.When I switch on the TV only Beam and front couple are automatically activated. To activate the rear couple I need to use the app.Any suggestion to fix it?thanks

The Sonos apps do not appear to support YouTube Channels properly.  I  have two channels; the first is my "primary" channel, that I use for video playlists, the other is one I created for music playlists.  This is a very common approach for keeping video and music playlists separate.I can add each of these channels to the Sonos app's Music Services, but I only see my playlists and content from my "primary" channel.  Content from the channel I use for music is blank. Very frustrating