Fix & Optimize

When multiple rooms are grouped, the Group Volume control currently changes the individual room volumes in a way that alters the balance between rooms.For example:Living Room: 100% Kitchen: 80%The Kitchen is intentionally set to play at 80% of the Living Room volume.If I increase or decrease the Group Volume, I expect Sonos to scale both rooms proportionally so that the relative balance is maintained. Instead, Sonos recalculates the individual room volumes, which changes the listening balance and requires manual correction every time.This is especially noticeable in open-plan homes where multiple rooms are grouped permanently and each room has its own preferred volume level.Suggested improvementPlease add an optional setting:“Preserve Relative Room Volumes”When enabled, the Group Volume slider should scale all grouped rooms proportionally while maintaining their relative volume levels.Example:Before: Living Room 100%, Kitchen 80% Group Volume -20% → Living Room 80%, Kitchen 64% Group V

I noticed another member posted 6 months ago with the exact same issue I am having.Sonos Arc Ultra Euro 100 X2Sub 4Playstation 5 ProSound drops out during games or on the home screen as per OuttaTime posted.Apparently it's a known issue with Sonos and setting the PS5 audio to Dolby Atoms. How has this not been resolved?  

YouTube Music skipping tracks due to song not being encoded properly

Hi, I’m using a Sonos Beam Gen 2 connected to the HDMI 1 eARC port on an Alienware AW3225QF monitor. My PC is connected via DisplayPort and my PS5 Pro via HDMI 2.The Beam works correctly once connected and audio passes through fine, but since enabling HDMI CEC/eARC, I’ve had a recurring issue where the monitor fails to wake after being left in standby. The monitor power LED stays on, but the screen is completely black and even the monitor’s own OSD/joystick menu won’t appear.The only way to recover it is to disconnect the monitor from power and all cables, fully discharge it, then reconnect everything.I’ve updated the AW3225QF from M2B106 to M2B110, factory reset it, enabled DDC/CI and HDMI CEC, and I’m using the HDMI cable supplied with the Beam.Before adding the Beam/eARC setup, I used the monitor for around a year without this issue.With the Beam and PS5 disconnected and the PC running over DisplayPort only, the monitor enters standby and wakes normally.Has anyone used a Beam Gen 2

I’m having an ongoing HDMI/eARC issue with my TCL C655, Apple TV 4K and Sonos Beam (Gen 2).The setup is:● TCL C655/Q651G TV● Apple TV 4K connected directly to the TV● Sonos Beam 2 connected to the TV’s eARC port● HDMI-CEC and eARC enabledThe main problem is that the Apple TV does not consistently negotiate the correct audio format with the TV/Sonos.With Pass Through, Dolby Atmos sometimes disappears completely from the Apple TV audio settings. After restarting or changing settings, Atmos may come back.With Auto, Atmos is detected, but regular 5.1 content from apps such as Disney+ can sometimes be sent to the Sonos as Stereo PCM instead of Dolby Digital 5.1.I also occasionally get audio interference/static noises when navigating the Apple TV menus, which makes me suspect an HDMI/eARC handshake or compatibility issue.Everything works correctly at times, but the behavior is inconsistent and seems to be related to the TCL rather than the Apple TV or Sonos.Has anyone experienced the same is

My playbase lost connectivity. It is connected via ethernet. Initially I thought the problem was a loose ethernet cable, but after swapping the cable and verifying that the cable was connected to our network properly, I still could not get it to connect. I then performed a factory reset, but the playbase did not appear in my sonos ap as waiting to be connected. I reset again, and still everytime I went through the ‘add speaker or component’ process in the ap, no new speaker was found. I’ve tried it with the ethernet cable connected and un-connected. What further steps could I try before concluding that the playbase is broken? Thanks. 

Bass unit will not join AT&T  modem  whether wireless or wired to Ethernet.  Have tried everything- rebooted, removed old system info from  past usage elsewhere  & just can't  get it to tie in to wireless network that  Arc unit & 2 Era 100 speakers are on . Any suggestions or recommendations  ? 

Det ene højtaler ,kan jeg ikke logge ind og det andet slet ingen connection

Recently had a brief power surge , it knocked out my music library screen shows no content.How do it restore my music library ?

My Boost no longer appears in the speaker list or room list, which looks like the norm from other comments.  It shows in the About list.  I tried changing the Sonos channel, but it still doesn’t show.  How do I connect it so it works if it doesn’t show up as a room?

Helloreaching out for help with issue with connecting my two ERA300’s to a new 5G router from THREE. I have sent off as a last resort for an adapter to connect my router with and ethernet cable to my speaker one at a time do you think this will resolve the issue ? 

Hello.  I have a pair of Play1 speakers set up as a stereo pair in our kitchen and the speakers keep on disconnecting.  I have to unplug the speakers, wait about 10 seconds, and plug the speakers back in.  The NEEDS ATTENTION and NOT CONNECTED disappear after a few moments and the sound returns until the speakers disconnect again.  I also have a pair of Era100 speakers and they don’t have this issue.  I have tried everything as recommended in the troubleshooting articles but nothing seems to work.    We have an ARC SL in the family room which is next to the kitchen.I also have a Netgear extender in our home.  The extender is at least 30 feet away from the Play1s.  I have read in the articles that an extender could cause the connection issues.  Could this be the case?I hope all the foregoing makes sense.  Thank you very much for your assistance!  I have been a Sonos customer for a long time and I am very satisfied with the products in our home for a long time.

I bit the bullet and did the Sonos update after probably two years. System seems fine . I did notice that one of my subs shows version 17.2.6 and all my other 13 speakers show version 18.6. Normal or does it need to be matched up and if so, how? Thanks  

I have a Sonos Roam 2, and for the past two days I haven’t been able to connect it to my Apple devices via AirPlay.The issue occurs both at my office and at home. I have already tried everything I can think of, but the speaker does not appear in the AirPlay device list. The Roam 2 is connected to the same Wi-Fi network as my Apple devices.Bluetooth works perfectly, and the Sonos app also works without any issues. The only problem is connecting the speaker via AirPlay.At home, I have other devices connected through AirPlay, and they work without any problems, so the issue seems to be specifically with the Roam 2.Could you please help me troubleshoot and resolve this issue

I am long time Sonos user of 25+ year, when Sonos first came out with their products,  including the CR-100 remote control. I use my Sonos system largely through a Crestron back end and a Josh front end for voice control. I was having some problems and had to access the Sonos app on my iPhone (for the first time in over a years, when I installed the V4 subs) and was appalled at how absolutely impossible it is to navigate and use the new supposedly improved iOS app.  The CR-100 of 25 years ago was light years better than this!In the hope that my macOS and Windows versions of the app would offer some relief, I re-installed old versions that I had only to discover that they are no go with the S2 platform.  More progress!While I understand that technology moves on and hardware / software evolve wth it, it is mind numbing that access, capability, control, enjoyment and usability to name but a few have regressed to this extent. We have less functionality than the CR-100 and CR-200 of 25+ yea

Hey Community,when I click “Manage > Services” in the menu, the app closes immediately without any message. I've made a short video, the Windows Reliability History report, and the error log.I won't include it here (I don't think that's even possible—only photos).If necessary, I can send it to you.I've already tried the usual fix—uninstalling and reinstalling the app—but it didn't help.I use Windows 11 + Sonos V2 Desktop App.Thank youRené

Sonos Play 1 and Soundbar were connected and working. Play 1 stopped  working intermittently. Went through reset steps. Sonos wifi connects soundbar but not Play 1s. Devices then seem to connect to home wifi but then drop off and cannot be located on the App. Help please!

I have the following set up LG OLED55C8PLASonos Beam (Gen 1)Google TV Streamer 4kHDMI audio extractor connect to sonos optical and Newcare HDMI extractor 4k 60HZ to optical toslink spdifI am using TiviMate pro but am getting lip sync issues, when I use Netflix I have to adjust the lip sync but when I switch back to TV watching live programs the lip sync is out again, correcting that then the netflix is outIs there anything I can do or purchase to correct this issue or is the Google streamer not compatible with the Sonos? 

I’m getting tired of the two era 100 speakers cutting out it’s embarrassing for the prices I paid for this and I have changed the WiFi channels rebooted them and you can’t even sync the TV volume with them only the arc might take it back. My old system never did this (wired). 

I know this has been probably been done to death, but how the do I just get my Beam to play a BBC Radio station via Alexa? I think I’ve done everything, set up Alexa in the Sonos app, enables BBC Sounds skill in the Alexa app and linked accounts. What I am getting;Me “Alexa, play BBC 6Music”Alexa “Playing BBC 6Music”Followed by silence or Me “Alexa open BBC Sounds”Alexa “(BBC Sounds open noise)..What would you like to hear?”Me “6Music”Alexa “Playing BBC 6Music”Followed by silence So close but so far! Any tips?

When I changed the music on one speaker and change which speakers and different music the first speaker continued to play the station that was previously playing after I had deselected it and set a new group. User error? Perhaps but improved navigation seems a bit cumbersome. I’m turning it off for comparison. Thoughts?

This is so frustrating. Last night, when I said "Alexa, turn off the TV", it failed repeatedly. I checked the app on my iPhone and it showed no products in my system. So I went to re-add my Beam and when I got to the part where I need to input my wifi password, it failed. I rebooted the Beam, I rebooted my Google Wifi router, I reset my Sonos app. Nothing worked. Then I connected an ethernet cable directly to my Beam and that worked. So I went to update my network in the app while connected to ethernet still. Once again when I went to input my password. I got an error saying it couldnt connect. Nothing about my home network has changed, including my password. At this point, I give up. I bought an unmanaged switch to place behind my entertainment center and will just connect the Beam with an ethernet cable. It shouldnt be this hard.  

BonjourJ’ai cru comprendre en achetant un Sonos Port qu’on pouvait écouter la musique d’une chaîne Hi fi analogique sur l’enceinte Move2 en wifi mais je n’arrive pas à les connecter. Merci pour l’aide Moderator edit:Google translate -Hello, When I bought a Sonos Port, I was under the impression that I could play music from an analog Hi-Fi system on the Move 2 speaker via Wi-Fi, but I can't seem to connect them. Thanks for the help.

 so I am On the journey to have the speakers on new app. My beam currently runs with old speakers on S1 Sonos. i now have Move 2 and a Roamand want to add it to a system cluster on new app. i also want to keep old speakers running on old app as I don’t have budget to change everything. I know I we run two systems? Yes that is happening ok. How Do I move beam To join move 2?      

So I have been using the HD Fury Arcana since its initial release, to link my SONOS ARC to my 4k projector.This evening the Arcana finally "gave up the ghost" so to speak. I smelled a faint odor of electric fire and then the HDMI output no longer recognised the cable. I assume there was a short, and not easily fixed. The Arcana has lasted 5-6 years so I'm not too surprised its crapped out. So my question is simply this: are there better and/or cheaper alternatives out there now? I know there's an "Arcana 2" but I don't think I need that. What I am looking for is something that will do the job of splitting Atmos signal out to the ARC without setting me back £200. Back in the day the Arcana was the only game in town but its been a long time since then. I can see similar products on Amazon for significantky less money, but they look a bit dodgy. Are people having success with other products? Please point me in the right direction.