Fix & Optimize

Last weekend I purchased/ordered a Sony Bravia A95L, 65” TV. Currently our TV sits on top of our entertainment center. We also purchased a new Sonos Arc w/wall mount. I forgot to mention that we purchased a Sanus Elite/Advanced tilt wall mount for the TV. My major struggle right now is do I want to mount my Arc onto the Sonos Arc mount or purchase the extendable Sanus mount? We have 10+ Sonos components in our home. Love their products and look forward to the Arc upgrade. Our ceilings are elevated/pitched, 18’ at the highest point. Estimated 12-15” directly above where the TV will be positioned. Just based on my readings, I'm leaning towards returning the Sonos arc mount and investing in the Sanus mount. The ability to extend out beyond the TV sounds like it may work best. But, I’m going to allow the Sonos community to share their findings. 

Bonjour, J’ai actuellement une salle de fitness dans laquelle se trouve une salle de courts collectifs.Cette salle est sonorisée avec deux ERA300 mais il nous faudrait pouvoir brancher un micro pour les cours avec coach et voix (RPM par exemple)Est-ce que vous avez pu tester une configuration avec l’adaptateur USB-C - Jack et un câble Jack relié à un micro ?D’après le support technique ce n’est pas “supporté” mais possiblement compatible.Du coup je voulais voir avec la communauté si ça avait déjà été testé. Merci. GOFIT

About 2-3 weeks ago, I noticed that my Era 300, which is set up in my home office as a single speaker for music, no longer appeared in my app. My other speakers and home theater and Amp were all fine and were still there. I power cycled the 300, and it showed back up in the app, and later that day it was gone again. I thought there must be a network issue, but I was still able to give it voice commands (Alexa and Hey Sonos both) and it would play. It’s also still playable through the Spotify app and Alexa routines with the speaker still work fine. What could be going on here?

Hi Folks, I have the Arc, Sub Gen 3 and two Era 300s as surrounds.  I had the 300s mounted on stands and on the sides of my couch and everything sounded great especially the Amos effect when watching movies like Ford vs Ferarri.  I decided to mount the Era 300s to the wall to have them behind the couch.  The weird thing I’ve noticed is the height effects are not nearly as good as they were when the 300s were on the stands.  Has anyone else experienced this?  Granted I get that its all about the room, but curious if anyone has any insight here.Thanks!db 

Hi all,Searched everywhere for a solution to this but can't find anyone asking about the same problem I'm having.See video here to get an idea of what the issue is.But basically when I'm using the Arc I'm getting this static "tsch" sound roughly every 2 seconds whenever audio is playing.This is happening with the PS5, Apple TV etc. if there's audio l'm getting this noise.It doesn't happen though when I use the Arc to play music independently of the TV.I've done all the basics. Unplugging everything, turning it off, making sure the TV settings are correct etc. I really don't get it.It's a brand new tele and soundbar so just keen to get it working.Any help would be appreciated.Thanks!

This is just for info if you have problems resetting your Play 1.Had to reset my 2 X Play 1.According to Sonos' instructions, you had to press play/pause down when connecting the power cable. After that it started flashing white, then white and orange and then it should flash green after some time and then they should be reset.(They have previously been connected to wifi and part of my surround set) Mine would never flash green, they just flashed white and orange forever. Therefore, I could not connect them again. And believe me I've tried everything :) Found the solution on this page through a lot of searching. Connect your Play 1 with a network cable to your router, power on your Play 1 while holding down play/pause, wait until it flashes orange and then you can release.. After approx. 2min it flashed green. Now I removed the power cable and internet cable and placed it where I wanted.Connected my Play 1 to power, after 1min they flashed green and then could add them to my system via

Both on my iPhone and my Macs today, once upgraded to the new app ver 16.1, Sonos OS S2, Build 78151030, Sonos ID 119903290, Amazon Music displays A through S.  Nothing more.Note: Amazon music displays fine on my BlueSound Node App, A - Z.Any help getting this resolved?

Hi there,My Live Phish App does not work on Sonos in the evenings, but when we try in in the mornings it works.

I am in Singapore and just bought a Sonos Ray. However, I am unable to either detect, connect or reset the speaker. I have tried everything as per their Website and even tried to get help from online support (they’re useless). I am just unable to connect my speaker. The white light in front continues to flash.Any suggestions or should I just return the speaker and never consider Sonos again.

For the past few months, I’ve been able to start playing music using Google Voice commands on my Sonos One, however, I’m unable to stop playing music once it begins playing. I ask Google Assistant to stop playing and it replies, “Nothing is playing right now.” Funny enough, I can ask it what song is playing, and it will provide that information. I unlinked Spotify from my Sonos app and Google Assistant app. I also unlinked Sonos from the Google Home app. I then reset my Sonos One and configured everything from scratch, however, no luck. I submit diagnostics to Sonos, but they said they don’t see anything wrong. The only thing that works to stop playing music is ending the session from the Spotify app or the Sonos app. This is frustrating - just wondering if anyone else is experiencing this.

I have ARC/2Era300/Sub 2 Gen in my home theater and a 2018 Samsung TV only with arc not eARC. I’m debating whether to insert an Arcana unit or other converter to get full Dolby Atmos sound. I enjoy the great Sonos speakers and a full surround experience, but is it worth it to add an eARC converter and all that that entails? Will an average listener like me really notice a difference between compressed and lossless audio? I know it’s subjective but what is your experience, opinion or insight?

The issue: If you use a pair 300's as surrounds with your ARC in my case, you will not be able to use a second pair as a stereo/atmos pair in a different room with the new update. (worked before). You will start to get 'cannot connect' errors when selecting and deselecting speakers for whole house playback. You notice audio cutouts in the rears with your ARC and music. You may lose your subs even though they are connected in the app. No atmos in rooms with arc + 300 rears in one room and 300 pair in another room when both are selected.I factory reset all my speakers, rebooted my firewall, modem and Access Point, Same problems,I put the media room all on ethernet except of course the 300's, Same problems.Level 1 SupportSonos support level 1 tried but ultimally ssful ok'ed me to go to level 2Level 2 Support:I decided not to call and do more testingMy Testing:I factory reset all my speakers, rebooted my firewall, modem and Access Point, Same problems,I put the media room all on ethernet e

Hi,About a year ago I posted this: At the time it was stated that Sonos knew there was a problem with Music Libraries which were hosted on a drive connected by USB to a router. But there was ‘no timeframe’ for a fix.It looks like this is still an issue. I’ve just had to set up a new router and when I’ve pointed the Sonos towards the location of the new library it’s crashed the Sonos. Is this being worked on?

Please, how can I move or delete multiple songs in a current playlist (like we could on a PC)thanksRog

hi everyone, I'm Italian I'm using a translator and I hope to be clear, my kit consists ofarc2xera 3002xsubI'm quite satisfied with the sound in general and above all with the very intuitive app but there are some things I don't like the dialogues they are very poor compared to Bose even with the (dialogue enhancement activated) why doesn't Sonos make an effort to create 3 steps (low, medium, high) of dialogue balance on the app? era 300 sounds very good with atmos but why can't I listen to music in stereo while also activating the central speaker? I paid the cash not to collect dust, I hope I managed to explain myself well, thanks

Hello community,I’m adding a turntable (Technics AT-LP3XBT) to my existing Sonos setup and want to know the best path forward.Currently I have an Arc + Sub. The turntable will be in the same room and next to the Arc speaker (within 3 or 4 feet to one side). Option 1: Add a Port to pipe the sound through my Arc (and an old Play 1 in the bedroom).Option 2: Add a Five more oomphOr some other option: What would you do? 

Tengo dos sonos move y las quiero contestar al mismo tiepo Moderator Edit - Google Translate:I have two sonos moves and I want to answer them at the same time

Hi all,I recently upgraded my Beam Gen 2 to an Arc and ever since I’m only getting Stereo PCM outputted when I play a 4K Blu Ray that outputs DTS HD. This was working fine on my Beam 2 and it would convert this to PCM Multichannel 7.1.My set up:TV - LG C1 - Passthrough and eArc enabled Sound - Arc, Sub Gen 3, Era 100’s x24K Player - Panasonic DP-UB450EB-K Dolby Atmos works fine but since changing to an Arc it’s only converting DTS HD to stereo PCM.I’ve looked through all the posts on here and it seems a lot of people have had this problem before. I’ve amended my settings on the Blu Ray player but this hasn’t worked.Any help would be greatly appreciated.Thank you 

I have two Sonos systems: (i) one in a completely detached house, with high-speed internet (1gig download / 16 upload) consisting of two Play 1s and two Sonos Roams, 1 gateway router, and 1 additional hardwired router, and a Beacon; and (ii) a second system in a city apartment also with high speed internet (300mbps / 17 upload) consisting of 1 Sonos Beam, 2 Play One SL, one Roam, 1 gateway router, 2 additional hard-wired routers.All of the residence were professionally wired, and not DIY.  In each case -- 5 years plus in the apartment, and 1 year plus in the house -- one or more speakers regularly lose connection without any discernible pattern, and Roams seems to totally disconnect from the system after a few days of non use.TO ME, CLEARLY, ONE OR MORE OF SONOS SOFTWARE, FIRMWARE, OR APP IS FAULY AND CONTINUES TO BE FAULTY. I have a very demanding job and do not have additional hours to spend on the phone with Sonos Technical support...and so, I live with the frustration of the freque

When my Connect is playing music with other speakers in a group, it constantly drops audio. Often multiple times in a song. I’ve had it hardwired direct to the router and wireless, no difference. A helpful Sonos support rep told me that it’s because it’s an older device and they have trouble handling the load of music services like YouTube Music, Spotify, and Pandora. He said this is particularly an issue when the Connect becomes the primary device that forms the net with the other speakers. Recommended work arounds included using wireless instead of wired and adding the Connect to the group AFTER starting streaming. There was some logic to his explanation, but unfortunately none of the suggestions helped.SO… do I upgrade to a Port and all my issues go away? I’d hate to spend the money and find out it doesn’t help any. Sonos used to be super stable for me and in the past two years constant drops from the connect and connect amps.

To the Engineers @ Sonos, Its been more than two years as some of us are impatiently waiting for a solution to set up Two fives and Two subs on Stereo mode. Currently home theatre is the available option for adding a second subwoofer. But please note that I am a music enthusiast and prefer to listen to music in stereo mode. Unfortunately the pair of Five with one Sub is not capable to produce amble bass in my large room.  Can you please please provide a solution to this. My neighbour use a Bose lifestyle 650 series where it allows adding a second subwoofer and the bass it produces is great on a stereo mode and we both have identical apartment size. Appreciate if you please reconsider giving the option of adding a second subwoofer on a stereo set up. Thanks

I’ve read several pages of similar complaints in this topic: https://en.community.sonos.com/topic/show?tid=6843110&fid=228993I have exact same issue, and I haven’t found any resolution (some people report that the issue was fixed, but I can tell that it’s still the case).So far what I discovered:When I don’t do any TruePlay tuning at all after factory reset, the issue is here When I do TruePlay tuning with my iPhone 12 while following the app instructions, it doesn’t help When I do TruePay tuning with my girlfriend’s iPhone 12 Mini while following the app instructions, it doesn’t help When I do TruePay tuning with my girlfriend’s iPhone 12 Mini while while standing at the first tuning step instead of sitting, it helps greatly, but sound quality still leaves much more to be desired When I additionally raise iPhone higher on the second step of tuning, it makes sound more metallic and unpleasant againWhat I also discovered while reading the huge topic referenced above is that presumab

Bonjour, mon sonos plat 5 génération 1, ne ce met pas pus tension le câble et ok et Je n’arrive pas à le réinitialiser. Que dois-je faire

Bonjour,  suite à un changement d’opérateur wifi (bouygues => Free), nous avons reconfiguré notre réseau google mesh interne. Depuis, notre Sonos 5 ne se connecte plus via le réseau interne et le bluetooth. L’appareil n’apparait plus sur l’application sonos, ni sur les appareils listés sur google home. Merci par avanceCordialement,

Hi, Ive recently connected my record player to my two Sonos Ones (Stereo Pair) with a Sonos Connect:Gen 2, and I’ve had to leave it set to the max latency (2000ms), as when I set it any lower, I’m experiencing massive dropouts, with just one speaker at a time and then both etc. They're very close in the same room, and I’m wondering if I need to buy a sonos boost or hardwire one of the components, or if I’m missing something. The stereo pair have no issue with other inputs, but clearly the Connect is still transmitting as the dropout only happens on one side. Setting to 2000ms latency fixes, but this is really annoying as it’s such a massive delay from the turntable.