Fix & Optimize

HelloOften the question is asked which Source Level to use for turntable (TT) audio. Sonos doesn’t provide a recommended level to use.  The most common answer given by experienced community members when questions are posed regarding low audio with a TT; is to increase the source level. Good advice. However increasing the source level too high can have unwanted side effects adding coloring to the TT audio.Assuming you have correctly setup your TT using line-in to a Sonos speaker, Amp or Port here’s something that may help determine the optimum level.In a quiet environment Power on your TT Make sure the line-in is active Play some vinyl for about five (5) minutes to get things warmed-up After Five minutes raise the tone arm Open the Sonos app and select the room for your TT Scroll down to Source Level and open it Select Level 10 (high) Listen for audio hum Decrease the Source Level until the hum dissipates (it’s still there but hopefully too low to audibly notice depending upon your ear)

Hi,I am getting deeper and deeper into the Sonos ecosystem. I now want a better speaker for stereo audio, and have decided on a pair of Era 300s.I was wondering what the best placement for the speakers would be. In the old hifi days, the speakers would be at the height you would be, in listening position, slightly toed in, x cm from the wall, x cm from the corner etc. I know trueplay is designed  to compensate for poor placement, but if I start with the speakers as well placed as possible, there will be less work for trueplay to do, Thanks.

Can Sonos Roam have wired audio in? I assume it can, via its USB-C port and a 3.5 audio jack to USB-C adapter. The same way as smartphones, essentially.It should just be some software business. Comments?

I hope that someone can help me.I have used Spotify for a long time but I am currently experimenting with YouTube Premium and may well settle on the latter. Part of the reason for this is that I can listen to YT videos via a Chromecast audio on the line-in to my ZP90. I think that Sonos will play albums from YT Music just as it will from Spotify but not the audio track of videos.  Of particular interest to me are videos of live music that are not available as albums, for example Hania Rani live at Invalides, in Paris, France for Cercle. I can do this from my PC provided that I use Chrome rather  than Firefox, my preferred browser, but this only finds the CCa (and TV and Roku) and not Sonos but will thus play through Sonos, although seems to be subject to drop outs which is very annoying. (That may be a fault with the CCa, although I suspect it is something else)However my Android phone using the YT app will only find the TV and Roku but not the Chromecast or Sonos.  Spotify on PC and p

I have two wifi networks, a 2.4ghz and a 5ghz.I connected the system a month or so ago and everything worked fine, now it cant find the system unless i change my wifi on my phone from 5g to 2.4g network.I have used sonos for years but i moved to a new apartment with a new router a month ago. It hasnt been a issue before.The connection is good, I have full bars on 5ghz all over the apartment so im not sure what’s going on?I can connect to the speakers on spotify on my mac which is on 5g but not on my phone.

I attempted to add Audible as a music service (I likely had added it before, perhaps years ago.)On Amazon’s authorization page it says it was successful.When I return to Sonos (I tried it on both iPhone app and Macbook App), it says Error: This Audible account is already set up on your Sonos. No need to add it again. But it’s not in my list of music services.Any ideas?I have the latest versions of the Sonos and Audible apps on my phone, and have the latest updates to the ‘controllers’ (from the desktop app).Here’s a short video if it helps. sonos audible.mp4

I would like to install Era 300 speakers on the wall as high if possible. Question is what is the ideal distance from the ceiling the speaker should be installed to work properly. Also I was thinking of getting the outlet and putting the speakers (Sonos mount) right in front of the outlet so it covers the outlet. How have you installed? Is there another better way? I am thinking of installing an arc, two speaker combo and 3rd gen sub in movie media room. (17by18 room) And I am thinking two speakers for outside area where the bar, seating and game room is.  What is the ideal distance from ceiling I should install? Will it be different for media room then open area. Please advice. Or pictures would help. 

Hi there,My Sonos Move and its charging base have melted at the contact point between the unit and the charging base. As a result, I’m no longer able to charge and use my Move. Seems like a few occurences of this issue have recently been reported on the same contact point (the right one at the back of the unit)… I’ll be contacting their Support Team shortly but I still wanted to share this with the community for visibility.

Si mi Router wifi funciona con sistema Wimax , es posible sincronizar mi sonos ray con el tv Samsung ? Vivo en un pueblo

Please add Endel as a compatible music service. The work-arounds are soon annoying. 

To update a preexisting topic (because it is now closed to comments). There is an excellent utility program available which allows the synchronization of playlists between S1 & S2 Sonos systems...  I have just installed this and for the first time in many years I have synchronicity! I am happy to recommend this very useful and quite intuitive to use little program. It does only run on PC's (not android) however.

I found this post from years ago saying that “the room name requirement will go away at some point.” I still need to specify the room name just to turn off the lights in the same room which gets old fast. Is there a solution to this? I got bounced around between Sonos and Amazon support today with no real answer on what the issue is. 

I’ll keep this short...Obviously, Sonos and Apple have teamed up to offer a promotion that benefits both companies...and why not. If you’ve been on the fence about subscribing to Apple Music here’s a chance to test drive it for 3 months. However, please be forewarned...the key wording in the promotion clearly states: “New and returning subscribers only”.Simply put; if you have and existing (active) Apple Music subscription you will not; and I repeat, you will not get 3 months of Apple Music for free. Also, don't try to beat the system by cancelling an active subscription thinking you can get 3 months free right away. No, no, no….there is an out-of-subscription time period that must be met.  Just FYI….Enjoy your new Sonos product!

Hej :)when i try to add new musik services, i always get an error.when i try to add new services, i get this Message from the app “ the services is not accessible right Now- try later.What am i doing wrong? vh Mathias

I was thinking how my Sonos Home theatre set up would sound with the Arc as a centre speaker and Era 300’s additional left and right.I have the Arc, 2 x Sub Gen 3 & 2 x Era 300’s for the  rears. When listening to this set up, I can’t help hear that the Arc is the weak link in the set up. For example, listening to the Era 300s as a pair sound great for Spatial content, but the Arc alone just sounds empty IMO, Im wishing Sonos would add the ability to use the Arc as a centre and Era 300’s or 100’s as front left and right. I think this would be an awesome Atmos setup. 

Hello. Sonos user mainly for home cinema. I have an arc/sub gen3 and 2x era 300, a Panasonic ub820 player and 4K uhd blu-rays. it would be interesting to be able to display the audio bitrate in real time on the Sonos application, we already have the indication of the sound mode used (dolby Atmos truehd, multichanel pcm etc) but no bitrate values, also valid on the audio streaming 16 bits / 44khz @1.5mbits/s or 24 bits 48khz @2.1mbits/s for example.  please take account for future update.

I have 2 era 300s and a sub 3gen, I have been thinking of buying a beam and I would like to ask how this combination works when listening to music? Can I place all three speakers in the front? My wish would be to use the beam as a center speaker, but it doesn't seem possible. How would you place the speakers yourself when I mostly listen to music. Right now I have connected the system to the TV via Apple TV. and it works well.

Hoping to get some clarity from the community on how painful this is supposed to be…I am travelling with a couple of Sonos Roam between my home and various office locations.  I’m one of few very oddball people that like STEREO, you see. And I understand that the roam is intended as a Bluetooth MONO system when roaming, but since I am a difficult customer I tend to hook them up using the Wi-Fi network to get STEREO. Like we have had since the 1930s.   So far, this has required a factory reset of the speakers EVERY TIME to connect to a new Wi-Fi network.  Today I contacted support and asked how to do this without factory reset, and was told that this was not possible, I needed to factory reset. Pain. The experience at every location so so far has been, step by step:Start Sonos app, it finds the system missing and select the change network option.  Attempting to find the system fails with “Sonos not found”. Surprising, since it's already connected via bluetooth, but apparently it's incapa

We play music in the house all our waking hours.  When we do watch TV it’s with the ARC.  It switches from music to TV pretty well.  However, when we are done with TV and turn it off the music does not resume.  If we tell Sonos to play music it will play at the higher TV volume we have set.  Any way to “ resume “ after TV?Any way to have a default MUSIC volume ( to go back to when we go from TV back to Music ) 

Hat jemand auch Probleme mit seiner Beam das bei manchen Unterhaltungen ein Metallisches oder Blecherndes Geräusch entsteht ? Sonos Support meinte sie würden an dem Problem arbeiten haben aber keine Problemlösung momentan stattdessen soll ich ihnen Daten zukommen lassen an welchen stellen in einem Film das auftritt....

HiI have recently bought the sonos beam 2 and the voice enhancement doesn't work. I've contacted customer services and they did some tests which was showing they had the same problem at their end and they would be looking into it because there was a number of people with the same problem. So I'm wondering if anyone on here has the same problem and whether this is a faulty item. Its as if you can't increase volume in the center channel. Is there anyway to force this. Night mode works OK.

Getting really frustrated as a seasoned Sonos owner. I have an brand new LG G3 with an Arc hooked up to eArc along with a Sub 3rd. No rears yet. I have a Apple TV 4K as well as a PS5 hooked up. I have gone through the setting recommendations and reset posted by GuitarSuperstar (thank you btw) multiple times and I cannot keep Dolby Atmos to stay, it keeps saying LPCM 7.1 and the sound is awful. Have to continually turn it almost all the way up and it sounds like crap. Can someone please help me get it so it sticks and actually works.

(system setup description below).Fairly recently (few months) I started having issues with my system. Basically a device starts pausing, then playing, then pausing. The pauses start being a few seconds every hour or so, but become longer and more frequent until eventually the device is just silent.This happens whether playing music from a file share, streaming from Spotify or Apple Music or playing Radio.This happens to any one of the devices. The only requirement is that it's left playing until it falls over.The only way to resolve the issue is to power cycle it.It is a daily occurence that one device needs to be power cycled.If any support are reading (hopefully not as it’s the weekend!) I've taken the liberty of submitting a diagnostic report whilst this problem was happening:1673763072My setup is:I have a small house, but a large garden with two home offices in the garden and two Play:1 in the garden. Every building is well insulated with foil backed insulation. So Sonosnet does no

Hello,I love my Sonos speakers, I own six of them and I plan on adding more.   Whenever I listen to some music or TuneIn radio station it is always on the Everywhere group.   I love how the synchronization is just perfect and that I can move from room to room without ever losing a single note.There is however one thing that I find a little annoying.  Since there is no normalization of volume there is often cases where I need to increase of lower it.  It’s unpleasant to have to pull out the phone, unlock it, launch the sonos app and change the volume level.What would be perfect is have an option to “link the volume controls” on the “Everywhere” group an all other group that we create.   With such a feature enabled I could increase/decrease the volume with the buttons or voice control on any of the speakers in the group and it would be adjusted on all of them just like it does with the volume slider in the app.    

Hi everyone, I’m a long-time Sonos customer with a bunch of Play 1s and a Play 3. I just got myself a pair of Era 100’s solely to get my turntable working with my Sonos ecosystem. It has been awesome playing records throughout the house BUT… now I’m wondering if I should upgrade my turntable.I currently have the old go-to for non-audiophiles: Audio Technica LP60. I've just been excited to play some vinyl and will make no claims about the sound, but I had previously been looking at the Fluance RT85N when I still had bookshelf speakers and was getting the urge to improve my setup.My question is: would upgrading my turntable (and getting the required preamp) make any difference if I’m only using the Sonos system for playback? In my simple view, a higher quality signal/sound being converted by Sonos’ digital processing *should* be better overall. Is that a valid assumption? If so, is it worth spending $600-$700 to upgrade (FYI, I have a budget up to $1000)? (And yes, I am going to proceed