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Contributor I
Jan 12, 2024 11:22 PM UTC

Live Phish

Hi there,

My Live Phish App does not work on Sonos in the evenings, but when we try in in the mornings it works.

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17 replies

106rallye
Jan 13, 2024 10:58 AM UTC

Juist telling is you have a problem does not help the community to help you. Do you get any messages when the app does not work? Is the app part of the Sonos app, of is in separate. Of soms, does in use it’s own connection (like Spotify for example) or do you use Airplay? Could the WiFi in your home react different in the evenings (appartment building)?

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JferrerAuthor
Contributor I
Jan 13, 2024 2:03 PM UTC

Sorry about that.

A message appears on the bottom of the page.

"Unable to add songs to the queue"

It will play tube music and also our Sirius 

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Ken_Griffiths
Jan 13, 2024 2:32 PM UTC

Sorry about that.

A message appears on the bottom of the page.

"Unable to add songs to the queue"

It will play tube music and also our Sirius 

A user who had a similar issue to this, discovered it was a neighbours router in use in the evenings when they came home from work which was interfereing with their router signal. In another case, it was suspected someone else was using the WiFi in the evenings 😳, but not wishing to alarm you here, I would consider changing the local WiFi password and when that’s done, to perhaps try a different ‘fixed’ non-overlapping WiFi channel on your router and see if that perhaps makes a difference.

Try the routers 2.4Ghz channel on either channel 1, 6 or 11 and if the router allows set a channel-width if 20Mhz only and just see if things improve.

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JferrerAuthor
Contributor I
Jan 13, 2024 2:41 PM UTC

Got it! 

I'll try both.

Thanks!

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Lyricist I
Jan 13, 2024 5:46 PM UTC

I’m currently having the same issue. Other Sonos services are working fine. Only impacting LivePhish. 

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JferrerAuthor
Contributor I
Jan 13, 2024 6:34 PM UTC

Ours is only affecting Live Phish as well.

All other apps work. Live Phish is still working on my phone.

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Airgetlam
Jan 13, 2024 7:08 PM UTC

Have you contacted Live Phish? I think they use a different server to feed your Sonos than they do to serve your phone….

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Bruce
JferrerAuthor
Contributor I
Jan 13, 2024 7:15 PM UTC

We just did.

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JferrerAuthor
Contributor I
Jan 13, 2024 7:47 PM UTC

Hi there,

I think I found the issue. We have multiple channels throughout our house and one of them isn't working,  whenever I try to play live phish on that channel and add other channels, it will not work. That channel is called the Family Room, if I start Live Phish on that channel it doesn't work. If I start Live Phish in the Kitchen channel, it works, I can add channels from there. That is why I thought it worked in the morning but not at night.

I would try it on another channel. I think it's an I.T. issue.

Thanks for all the replies. 

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Lyricist II
Jan 21, 2024 5:12 PM UTC

I have been getting the same issue.  All other services work on Sonos.  Did you ever get a response from Live Phish?  Obviously there is something wrong with their app as a result of a recent update as this was not an issue previously. 

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