Fix & Optimize

Hi all.i am having issues with the Sonos sub, whereby it works when using Spotify but does not when using Mixcloud. I have tried removing and reconnecting the sub in the room. Thanks 

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.trying to adjust volumes is almost impossible and VERY VERY frustrating.fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.when will these problems be fixed..?

Hi everyone, my playbar in the living room has just started making a high pitched noise and I can hear it fluctuate depending on certain sounds on a tv show. How do I fix this as this is a older playbar 

Hi there, I am on S2, obviously, since I have yet another random weird issue. 🤔I started that thread as a Deezer one, but the problem is wider. I can stream what is in my favourite, I can not browse radios (even Sonos) , Deezer or anything but my local music library. The content will not load, I'll have that weird error message and that's it.  Everyday is a deception with this app....What ever I chose, I have the very explicit and helpful message "there was a problem" (maybe slightly different as I am in french version).I have unlinked my Deezer account and linked it back, same, no playlist, no title, no nothing. My internet works well, I am on fiber and it is quite stable. Any suggestion?

After a proper upgrade, the device remains play: 1 say no connection can be made

Unable adjust amp settings. How do I log out and log back in as owner

When I go into Content Services in the iOS controller app my list of connected services all show up with the name “Service Name”. Is anyone else seeing this? (app build 80.16.32)  

Wifi names show up with weird names when trying to install new speakers.  could it be the special danish letters “æ” and “ø” that bugs it? Cant connect to the wifi networks with the correct password Moderator Edit: Removed personally identifiable information

Good afternoon,I currently have two Sonos One speakers.A few weeks back, I downloaded the Sonos App on my iphone and installed Calm Radio as a service.Unfortunately, I have experienced several issues using the Sonos application.First, after installing the two speakers on the Sonos App, these settings disappear shortly after.  Secondly, I attempted again today to add the two speakers to the Sonos app.  The settings are no longer there a minute later.Currently, I'm only able to listen to Calm Radio using my iphone.Your assistance in resolving this issue is really appreciated at this point.

I originally had this in “ask a question” but seems more relevant to be here and couldn’t find anyway to change the location of the post - the resolution might be useful for someone I have a new Sonos / Era 100 system, I’m using YouTube Music as one of my subscribed sources. I also have an Amazon Music account however I cannot find Amazon anywhere in the list of providers to add. I’m in Australia and as far as I can tell, should have access to it? The first suggestion was to check my country setting in sonos.com which was still set to the USA, changed that and had Amazon Music available to select. Second issue was after selecting Amazon, authorising it and being told from an Amazon perspective that it was successful, I kept getting “something went wrong” within the Sonos app (both iOS and Android). I was also having the same problem when trying to add a local radio station. I downloaded the Windows desktop app and that then worked in all respects, added both Amazon and local radio stat

J'ai un setup avec une arc et deux one sl et j'aimerais avoir deux era 100 chaque côté de ma tv pour une meilleur ambiance. Est-ce que cela fonctionne pour la tv et pour avoir un meilleur rendu de la musique via l'application sonos? Moderator Edit: Google Translate- I have a setup with one arc and two one sl and I would like to have two era 100s on each side of my tv for a better atmosphere. Does this work for TV and to have better music rendering via the Sonos application?

radio plays on Sonos. the sound on the TV suddenly disappears 

Frequently (every second or third track in a playlist/album) the Dolby Atmos badge disappears. It re appears when I pauze/unpauze that track.

Bonjour, Je ne peux pas écouter de la musique depuis mon Echoshow 8 sur mes différentes enceintes sonos. Merci pour votre aide  Moderator Note: Google Translate- Hello, I cannot listen to music from my Echoshow 8 on my different sound speakers. Thank you for your help

I’m not getting anywhere near 30 hours of playback life with my new Sonos Ace headphones.  Maybe 10 if I’m lucky and a lot worse than even my 5 year old Bose QCs.   I’m turning them off after using - is there anything else that could be draining these?   The app is a hot mess so I’m not even using that - just regular BT connection through iPhone and MacBook. 

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer

I have 2 similar TV setups and both experience minor lip sync delays when watching any TV via Apple TV 4K (black box), e.g. Netflix   When I watch using the LG TV’s inbuilt apps, e.g. Netflix, they’re no delays.I have used SONOS and Apple TV for many years but don’t recall the delay being so noticeable.I have read many comments about this issue and have tried everything I have come across.  Does anyone know how to fix this problem?NotesAll firmware and software on all devices is up-to-date Audio sync settings have been run on SONOS app, LG TV and Apple TV, including the Apple TV sound calibration and SONOS trueplay. all lip sync settings are set to Zero, however, I need a setting below zero to sync the sound.  Primary TV System:LG TV model: OLED65B8STB Apple TV 4K (iOS 18.2) Sonos: all connected via WIFI (wifi 270mbps)Arc Ultra connect to ARC HDMI port on TV Sub 4 2 x Onethank you in advance to anyone that responds to this post.

When I first turn on my television, the Arc Ultra sounds “choppy” (for lack of a better word).  If I happen to look at YouTube, for instance, the sound is terrible, it happens every time I turn it on.    Once i tune in to a show that has Dolby Atmos, it corrects itself. . . Sounds great.. .and then works fine for anything t I watch afterwards.  I’d like to fix it, if possible.   I use Apple TV 4K, Samsung Q90R (2019).  Thanks in advance.

my two Moves connect to Bluetooth, but my two Era 100s won’t. 

Hi folks,I’m a long term Sonos customer, circa 2010 with the original Play 5 and now with speakers dotted around the house.In the living room I have the Arc with a Sub (Gen2) and 2 x Play1s. I recall this system generating really punchy bass but after trying it recently all I can hear is muddled bass. There is no clarity whatsoever and I’m not entirely sure when this changed. The system is not truplay tuned but it shouldn’t need to be to generate half-decent sound. It’s so bad that I played the same track (Money for Nothing) on both the Arc/Sub and a single Five and the Five is a clear winner. The Five is an incredible stanalone speaker but there’s something not right with it being so much better than the Arc + Sub.In terms of EQ I have the following: EQ Bass +2, EQ Treble +8, Loudness disabled, Sub Level +3. Phase tried at both settings with no real change. The loudness doesn’t really make a difference either. For comparison the Five EQ is set to Bass +3 and Treble +5 with loudness en

Is there a feature that allows you to mute playbar but keep surround sound? Looking for a way to watch a football, baseball, hockey, football game without having to hear the annoying commentators or announcers. Would like to peacefully watch game with only the stadium noise audible. I know many other surround sound systems have this option, does Sonos?

Does any body know any integrated amplifier that supports sonos port volume control pass-through?

Hello. I have connected 2 ERA100 via Bluetooth to my Halo+ Xgimi projector. Sound is not stable and is breaking up. I tried with my Move2 and it works fine. But with the ERA100 it doesn’t work properly as if there was some micro cuts all the time.

when i use napster directly i see all the pink floyd lps  when using napter in sonos mnost of the lps are not available ...why?

Hi, can anyone walk me through the process of setting up my new Arc with my 2x Play 1 for surround sound? I can’t see the Arc in the s1 app and I can’t see the play 1’s in the new Sonos app. Any help greatly appreciated, I just assumed this would all work together but it’s a bit of a mess! thanks Rich