problems with new Sonos app

Networking has evolved over the years. The updated SONOS system uses the network differently than the older versions. Some router defaults do not support the new (actually more modern) SONOS approach. Adjusting the router configuration, or in some cases replacing the router, will cure most of the issues reported.

I’ll not mention a name, but a wireless access point company had been involved in many complaints on this forum. The grumpy company kept trying to pass the problem off to SONOS. Finally the company issued an update that cured the issue. Currently, we don’t see complaints involving that hardware.

Doesn’t seem to matter whether I attempt to connect to speakers via iPad or iPhone, keep getting a message saying it can’t connect but randomly plays music in rooms I’ve not selected, won’t connect to the one I want.

I now hate Sonos and want to put all the speakers in a row outside and drive my car over them! I’d sell the lot on fleabay but can’t imagine there’s anyone daft enough to buy these pieces or s***

I am lost for words as to how a system that I used to enjoy could be so annoying!

Moderator Note: Modified in accordance with the Community Code of Conduct.

If you’re having to regularly reconnect to devices, my thoughts here are that anyone with the type of issue ‘perhaps’ could have a multicast ‘device discovery’ issue across their network that’s preventing the controller device from communicating with their Sonos speakers.

Such communication failure can occur across networks that use WiFi extenders, EoP adapters, or if managed switches are misconfigured. It can also happen if some settings on a local router are incorrect, or there’s software running on the mobile device that is getting in the way of the multicast communication, such as security software, VPN client, firewall, site blockers etc.

I’d perhaps investigate further in the areas mentioned and if still no luck, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Unfortunately, you haven’t provided any information to begin to assist you in figuring out why you’re having connection issues. 

Have you taken the step of calling Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.