problems with new Sonos app

​@Ken_Griffiths One last thought, and then I shall give this a rest.

A legitimate argument can be made that by negligently releasing the app update that messed things up (and there is enough out there that staff at Sonos opposed the release as “premature”), that the modification to the product caused by the app rendered the product to be different than the product originally covered by the Terms of Service thereby creating a basis to set aside the dispute resolution procedures in the Terms of Service.  While the argument most likely would not prevail in the USA, it will in Europe, and at a minimum, Sonos will have to allocate resources to defeat the argument - and yes, that gets all of us nowhere, but no speakers that work, nowhere sounds fine to me.

This is kinda funny 🤣 

This is 100% nothing to do with anything network / wifi related. Sonos themselves came out with a massive apology not that long ago telling everyone that it IS the app and they are working on a fix. That being said this “fix” was well over 6 months ago and it has gotten worse. So Ken don’t worry about what you are saying just understand that when you talk like an owner of the product and not a user it’s gunna get called out. I don’t deal in hurt feelings or anything I just deal in getting this rectified, if people get upset that’s their right to be offended haha. Anyway. No one can tell me that this is anything more than a Sonos app issue. It is software related and it needs to be fixed. I don’t have a solution all I can do is bring this forward to get enough people barking about it so they actually make it a priority fix now. Not down the road. We expect to hear something from an official person that actually says they work for Sonos vs a Sonos employee in customers clothing. Sorry Ken if it looks and walks like a duck….

The only thing I’m missing is queue saving features and some playlist management, but that’s in the pipeline - I can’t think of anything else I need personally, for how I use my Sonos Setup - I have Amazon, Apple, Plex, Sonos Radio, Podcasts, local NAS SMBv2/3 Shared library and plenty of other things besides the working Sonos App, including…

• Airplay 2 (useful for grouping speakers too)
• Direct Control (PlexAmp/Spotify/Amazon Apps/iBroadcast/Emby)
• Bluetooth Audio
• UPnP/DLNA
• Alexa Voice Services (useful for grouping speakers too)
• Google Voice Services 
• Sonos Voice Control (useful for grouping speakers too)
• TV Apps (YouTube/Chromecast/Plex)
• Line-In audio
• 3rd Party Apps (Soro/SonoPhone/Orto etc.) (useful for grouping speakers too)

I appreciate though that some users are having device discovery issues and in some cases LAN/WAN issues too, but otherwise there’s still plenty of options, mentioned above, to help keep the music playing, even without the Sonos App, which is a ‘remote’ anyway, rather than an audio ‘player’ in its own right.

Chromecast? Google Assistant? Amazon Alexa? Are you sure you're in the right forum and actually using a Sonos product? Where are these features supposed to be?

If you check the forum, you'll find plenty of threads from users complaining about Amazon Alexa and Google Assistant not working properly.

And just to clarify, Chromecast isn’t even a feature of Sonos. What’s going on here?

I can only assure you I’m not a Sonos employee - I’m long retired - 2009 - (business owner and certainly not Sonos, or even audio related). The Wife & I live in the UK

I just don’t see some issues mentioned, such as the music ‘stopping playing’ mid-flow etc. as being Sonos App related, for the reasons given earlier.

If devices are disappearing from the Sonos App, then that’s ‘likely’ these days, to be mDNS/SSDP (multicast discovery) related problems and as I outlined in my earlier post, there can be ‘other reasons’ for that too that can be explored.

At the very least the things mentioned are worth exploring further, rather than doing nothing and thinking the issue might be new Sonos App related and solved with an update - I find that as being less-likely as Sonos would have resolved those discovery issues by now and by all accounts they have, for the majority of users.

I’m just suggesting to maybe look elsewhere to maybe try to resolve the issues you (and some others) are seeing.

I’m sorry if you do not know how to play chromecast audio on Sonos - but if you search the forum you should find those answers. I accept there is a Google Assistant playback issue on Sonos currently, but that only started last week and is being investigated and hopefully a temporary outage that will be fixed in the coming days. Amazon Alexa is working fine (just tested that) and so is SVC. AirPlay & ‘Direct Control’ not presently tested at this very moment, but I believe there’s no problems there.

No point having Sonos of you run it directly to the speakers. The entire point of it is so your phone can run apart from blue tooth music to avoid having phone calls etc coming through while you are listening to music plus the added features of everyone else on the network to queue in and add music. You are essentially just using really expensive blue tooth speakers. Just buy JBL pill instead. 
 

My tablet doesn’t receive phone calls, but I’m with you - I’d prefer a direct wireless connection between source and Sonos speaker(s) …and the various voice assistants, plus direct control do cater for that. Even Apt-X HD/Lossless Bluetooth is good though, if using a decent long-range TX and the Sonos Ace. I perhaps should have included TV Audio Swap sources aswell for those using the new Ace headset.