problems with new Sonos app

Thank you Ken_Griffiths, but I have spent, since August, over 10 hours on several phone calls with Sonos tech support, have submitted diagnostics, have reset routers, have made sure the router is recognized, blah, blah, blah, and, as was done in a response to me a few weeks ago, there is a tendency for Sonos Loyalists to blame the user, their respective router set up, etc., and have been once called stupid - I have had computers and related equipment since the late 70’s, and will wait until after Xmas to dump my system and speakers and move back to Bose...look at all the posts in the forums, we all cannot be idiots or not have engaged with Sonos tech support in useless efforts….my first Sonos was acquired about 10 years ago, problems have only surfaced since the new app, so I guess I must have inadvertently changed my setup in my sleep to have things not work well anymore...

Sounds like Ken is a Sonos employee. This has nothing to do with anything other than Sonos’s new updates or app tweaks. I have had Sonos for ever since the beginning and it has been great for me  I have new equipment too. No mini sub and roam speakers etc. the system is crap now. I hate it. I use  the tv for music now and a sound bar that’s how bad it has gotten so don’t you dare try to say it is a network problem or anything other than Sonos itself. I have at least 10-15 people that I know going through the same thing. 

Moderator edit: Sonos staff are clearly marked as such.

I have a legal background (but, I hate lawyers), but I will have to say, for a clever one if you are out there, there are the elements of a class action here….totally destroyed value of product

My post was not intended to offend (sorry if you took it that way) but what you describe is certainly not Sonos App related - it must be something ‘coincidental’ that’s stopping the speakers playing. I’d at the very least set aside your thoughts about it being App-related and look closer at the matter ‘more likely’ lying elsewhere.

I started music playing on a group of Sonos speakers this morning and they’ve played nearly all day without stopping and I’ve not opened the App at all since earlier on.

If you still think it’s App related then I think you’re looking in the wrong place - my thoughts are to change your WiFi settings - as examples, maybe try…

• Setting a different non-overlapping 2.4Ghz channel on your local router
• Set the channel-width for the 2.4Ghz band to 20 MHz only.
• If using multiple WiFi access points, then blacklist Sonos so they all use the routers WiFi AP only.
• Reserve the Sonos IP addresses in the routers DHCP reservation table.
• If using SonosNet (not recommended these days) then switch to using the routers WiFi instead and where devices allow, get them to use the faster 5Ghz band, but ensure in any event, that your device SNR levels shown in the Sonos App are 45dB or higher. If you have to use SonosNet for any reason, such as the router not supporting the proxying of some Sonos IP addresses via primary devices, then at the very least ensure the SonosNet channel is not the same as the chosen router WiFi channel.

I’d start with those few suggestions and see if that might resolve your playback issues. 

I agree, I have spent thousands of dollars on Sonos and now I basically can’t use it at all. Really pisses me off. 

@Ken_Griffiths - No, you were not the one acting in an insulting manner, so no need to apologize.  It is not a playback issue, it is the system dropping off components (and yes, I tossed the Sonos Boost to the side a while ago) - oddly this may be a result of focusing on mobile device apps instead of base operating systems, i.e., I get better results, albeit limited, if I DELETE the app from my mobile device and just use it off the desktop PC (and high-end, Alienware R11, Killer Bluetooth, 1 Gig service), and best of all, when all this started to happen, I moved everything into one room so that connectivity by WiFi would not even be the hint of an isssue.  If I feel like I have to play tech support, will fool around with some of things you have suggested (and have tried some of them in the past).  Let me state it this way, there are times where the mobile app tries to tell me I have nothing connected whereas the desktop lets me control things.  So if it works on the Desktop, and works badly from a mobile device, I believe Occam’s Razor is applicable.

Perhaps you can take the lead then with your ‘legal background’ anyway and begin with this link as your starting point…

https://www.sonos.com/en-us/legal/terms-of-use

At the very least, without using lawyers, perhaps let us know how the arbitration and the informal dispute resolution steps go for you.

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