problems with new Sonos app

Terrible!

That’s just one word to describe it. Many times it just doesn’t find my system. Skipping songs, pausing, everything takes a lot of time. I’ve checked this forum and people are complaining, but then I check reddit, like this thread, and it seems like a lot doesn’t even end up on this forum. And Sonos giving out press releases like this one saying how everything is rosy, that’s so s***** from a company I’ve been with for around 10 years already.

Moderator Note: Modified in accordance with the Community Code of Conduct.

And once again, nothing working, Arc not recognized, green light never changes to white, other Five speakers not recognized, rebooted router, did factory resets...this is getting fargin’ old, on second of working on this bad product sh*t - no solution working like in the past, now listening to simple desktop pc speakers and tv speakers, with several thousand dollars of Sonos crap sitting idle….

After taking more than an hour to get everything working again, now the Arc and Woofer do not stay connected - especially if I switch between playing music and watching tv - never had this before - I GUESS THIS IS THE CLEVER WAY OF MAKING YOU PURCHASE THE UPGRADED ARC - NOT!

And once again, everything not connecting again - so back to doing resets on everything - I am going to keep posting here everytime this crap happens so that perhaps folks stop buying these turd speakers….

Having just retired, I’ve just started listening to music again no being in the office.

Wow, why is it so hard?  Using my iPad, it seems to randomly replace your queue when trying to add songs, sometimes plays the album when you just want a single song from it.

Switches and replaces queues when you want to add a song to the bottom.

Adjusting volume, the window keeps closing etc.  quite a few other issues and I’ve only been going with it for an hour so far.

Can I use the old app somehow, that was great, I figured after seeing comments for 6 months, it would all be sorted by now.

Absolutely agree. Sonos used to be the best. Now it honestly sucks. The delay is so bad now first of all, takes 3-4 seconds or not at all to fast forward, pause, change volume anything. Also constantly having to “re authorize” services. Total crap. If this doesn’t get fixed soon I am selling all of it. The. Getting the new Apple system that is coming out. Volume controls are the worst, not being able to remove old rooms, mine now goes loud then quiet, then loud then totally unresponsive to control with blasting music so I have to go and unplug the entire group of speakers. Worst. Sonos is not even responding to any concerns or questions at all. Guessing they must have sold to a new shit owner or something. How does an amazing system go from great to complete garbage so quickly. 🤔 wonder if it has anything to do with society’s woke policies much…..just a thought. 

Wow! I just had 55 minutes of playing music on my Sonus devices without a speaker dropping off or a pause in the music...now back to the same crapola...fix the app, Sonus

Who built this new app/ecosystem and who vetted them? Who’s stupid idea was this? This new Sonos experience is terrible and incredibly frustrating. Please fix it ASAP! I want incredibly simple menu, no bling, no ads, no suggestions, no sonos radio, no multiple swipe up screens, No album covers. There are like a hundred different menus for a SPEAKER!! Show me my music sources and my speakers. Play, stop, skip, pause that’s it. I bought sonos to listen to music not to look at your app. Sonos is a speaker company not an app company. I used to be a big advocate for Sonos. I would tell people all about it every time anyone came over. I cannot in good faith recommend sonos to anyone until you fix this pile of garbage.  

@Jwdub Yup, I now invite people over who are considering buying speakers to show them how great the sound quality is - for 10 minutes before dropping off - debating whether to salvage my investment by hooking things up via ugly ethernet cables, but I bet that does not solve the whole problem

That’s clearly not an issue connected to the new Sonos App. The App is a controller of their Sonos devices and not a music ‘player’. Once music playback is started by the Sonos App, then you can actually close the App, shut down the mobile device and the speakers should continue playing. So you likely’ either have a hardware issue, or there is a network connection issue between the audio source and your playing speaker(s). I would start with taking a look at the local network setup. See this Sonos support link for some initial advice:

https://support.sonos.com/en-us/article/reduce-wireless-interference

If the issues persist however, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.