problems with new Sonos app

Agreed - it seems to have a complete mind of its own. Says it’s playing something on one speaker but it’s not, can’t get to the other grouped speakers with what is actually playing. Can’t seem to get any control of what is and what is not playing, adjust volumes 

Been on Sonos from very early days, loved it but this new version of the app, with all it promised, is awful. If I can’t control my music, which speaker is playing (out of over 10 speakers) and what the volume is, what’s the point of Sonos. 
please fix asap

95% of my Spotify library won’t show 

Is this progress? No! The new app has so many problems with it and functionality that simply isn’t an improvement. Saved radio stations have disappeared. Volume controls don’t work properly or at all (delay in altering the volume, painful process of turning volume off on certain devices). 
I have been a loyal and longstanding supporter and customer of Sonos. But the company is now failing its customers. My problems and all the others raised by your customers need fixing now. Or let us go back to the previous app. It worked!

Dear Sonos Team,

it pains me to read all the comments and complains your loyal customers are sharing with you. Not just in this community but in social media worldwide. The web is full of it. My previous company and I personally were one of the early supporters and financiers of your company and products and accompanied your growth and success. At home we have replaced all old passive speakers with your equipment and were always pleased by the sound and the ease of use. We have actively promoted your brand to family and friends over the years and most followed the advice. Since the release of your latest App, this has now backfired badly. 

I do not want to repeat and list all the deficiencies this App has, the other comments list only a few. I may add that we have digitized hundreds of thousands of songs from records and CDs in an iTunes library on our Mac, which we now cannot access anymore, never mind being able to steer it from a mobile. So in short, your system has become useless.

Please recall this App version immediately, re-release the old one and go back to the drawing board to reprogram it…and please! do a proper testing cycle (6 sigma standard) before you release a new version!!!

Meanwhile I will try to appease my friends and wife to not throw out the equipment and revert to alternative brands or old passive speakers.

Your still loyal supporter and customer…for now!

Hundreds of thousands?  The local library limit is 65K, so you couldn’t access all of them before either.  The post had me up till then (though the “financier” part was a bit of a stretch).  Nice try, though!

I am not joking. We financed Sonos first inventory lines out to distributors. Many years ago. Ref. Library access, of course you cannot access all at once but the play lists that were compiled you could access and switch from one to the other …and all from your mobile as well. Now the APP does not even find it anymore. The number of digitized songs is also not an exaggeration.

Sure.  

Every time I open the app , yes I can force stop it to fix but shouldn't need to !!!

This app is a reteograde step thay its lauggable. 
Sonos, you need appropriat, wide rangong beta programme with a systemic approach to resolve issues before mainstream release. You at the very least need an ability that lets users use previous version. Uptake figures will then tell you how successful app is! 
 

Please recall immediafely. My whole system is broken 

I thoroughly agree with comments above - the new Sonas app is awful. It typically will not connect to music and I cannot switch the music off - I have to pull the plug to the speakers from the wall to stop the music!  And trying to control the volumes of the various connected speakers is even worse - I adjust the volume in the app and it mysteriously changes itself back.  Adjusting volumes is almost impossible.

GIVE ME BACK THE OLD APP - it worked properly and well.  Not like this heap of cr*p which should never have been released in such a dismal and poor state.

When can I have the old App back??? When will these problems be fixed?