problems with new Sonos app

If you use android phone you could delete new app then download the S2 gold app from apk mirror 

And where has Sonos’s customer support gone to? They are not replying to these comments and I have been unable to get anyone to speak to me. This is a PR disaster for Sonos and worse for us customers!

I have the same issues.. Can't control volume, no music playing..   it goes on 😕

I’m on the verge of no longer buying new Sonos products and no longer replacing obsolete Sonos products after many past years of loyal and happy use.  I’m extremely disappointed with the new app.  I was an application programmer for many years and using the new app isn’t intuitive at all.  I thought I’d get used to it after using it for a while, but no such luck.  I still have a slightly hard time figuring out where I go to find my rooms and the music source I want to play.  It used to be so easy to get to all from one screen.

Volume control is horrible.  I don’t see a mute button anywhere.  The main volume bar now only controls the volume in every room.  Now you have to take the extra step of clicking on the non-intuitive rooms button to control the volume in different rooms independently, but still no mute option from that screen either.  I know it's easy to swipe left to get the volume down to zero, but now I have to remember where it was before I turned the volume down when I want to increase the volume again.

My primary source of music is my music library. I have many artists in my music library.  I used to be able to quickly get somewhere in the artist list by clicking on the letter in the alphabet in the right margin.  Now I have to scroll down from the top every time and it takes forever to get to the bottom of the list.  They should add back the alphabet bar, or at the very least use the method I’ve seen in other apps to scroll very quickly or slowly depending on your swipe.

I use Spotify and the interface to Spotify from Sonos has always been bad.  I can view my Sonos library by playlists, songs, or albums, but not by artists.  It shouldn’t be difficult, and it should be obvious that they need to follow the basic organization structure of Artist/Album/Song.

Unlike others, I haven’t experienced problems so far with the reliability of the system once I find what I want to play.

It is especially frustrating that this flawed app comes shortly after Sonos persuaded me to spend thousands of dollars to replace working equipment.  This was so I could use the S2 app that allows me to use voice control, which I really don’t care about.  On one hand Sonos has dumbed down the app and removed the ability to do things it used to be able to do (like muting).  They’ve also removed labeled buttons to get where you want to go.  On the other hand, Sonos has added non-essential features and apparently the programming of the app is so difficult that they now need to make the user apply changes to rooms selected and volume changes, when that was never necessary before.

Please let me know if I’m doing something wrong and if there are solutions to my Sonos problems.  Can I go back to the old app until these major problems are resolved?

I rarely post. Agree with all that has been said. I will add that I think I speak for every one of your customers when I say that we don’t care about how pretty the UI is for Sonos. We just need to find the speakers, find the music, turn it up, turn it down. Just like we had before. We need Swiss Army knife design. 

I had a random incoming call from my boss on Zoom today. I jumped on the Sonos app to turn down the music but the app was listing the wrong room. I couldn’t turn it down.
 

We all know the old app wasn’t perfect, but it could at least be available to turn down the music 99% of the time. Today, I had to unplug the speaker from the wall and then call my boss back.

I agree with all the comments in this thread - the new app is so unresponsive it is verging on the unusable- recall it and restore the old app until all the bugs are fixed

This new Sonos app release is awful. I miss having the ability to disconnect the speakers from the phone with in the app. 

I have been attempting to use the app for about two weeks since its release on my phone.  It is terrible.  I utilize Qobuz for HiRes listening.  My playlists have vanished as has my list of favorite artists and songs.  There is so much latency in the system.  Please go back to the previous version.  It worked.  This new app is junk.

Further to my comment above (and I agree with the other comments in this thread), I am lost to find on this terrible new App how to turn on the alarm function for wake-up music.  Can anyone help me?