Contributor I

Question

problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44493 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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T

Trad99

Renowned Enthusiast II

I’m having similar problems with selecting speakers and controlling the volume.

P

Peter J audio

Lyricist I

Tried use the new app for the first time today. It opens, but has lost connectivity to all 7 Sonos devices in my house. The app simply doesn’t work. How do I connect to the existing system? It has also lost all my favourites radio stations etc.

Please solve this issue and the others listed here ASAP, before you have loyal Sonos customers moving to other suppliers products in droves.

Please acknowledge the errors and explain how you propose to correct them.

D

David_479

Contributor I

I have given up and bought the IOS app Sonophone, just works !

S

Shandy

Lyricist I

Glad it’s not just me, disappointed It stays locked to one zone and won’t change despite changing on app. Using Spotify from inside the app is only way I can avoid spurious music playing in other zones

X

xPatator

Contributor I

When will these problems be fixed..?

Well the food thing is that it is only the app, not their server. I could barely put a radio on, I have reverted to the previous version and all works good.

If you are on android, I strongly suggest it. It sounds a bit technical but really is not

S

SarahRetwiggd

Contributor I

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

The App is even worse and even less user friendly than before and that takes some doing! Navigating through is impossible and it doesn’t seem to let you switch between rooms like the old one did at least.
Annoyed, frustrated and ready to sell my system if they don’t fix this pronto!

U

User181085

Lyricist I

Here are my issues:

Setup:-

1. Took hours to add a gen 3 sub and two era 300's to my arc. Had to reset arc which then refused to allow me to properly connect earc. Kept saying other equipment was at fault. Nothing else was plugged into the TV. Just the arc

2. Can not get my play 3's to be a stereo pair. Just puts the them in different rooms with the same name. Impossible to fix.

3. These issues means that even though I have a new router I can't use it. Because I know the shocking experience awaiting me if I try to move it to another network.

App:-

1. All the time it says I don't have a Sonos system. Force close open and all of a sudden I do. This affects the ability to pause music, change what's playing or altering volume in a timely fashion.

2. It will randomly detect different parts of my system. And can take a couple of reboots of the app for it to see everything

3. Playing anything through the app is an adventure. Getting the right thing in the right place is a nightmare.

4. Grouping leads to glitchy volume with all rooms glitching out as I increase the group volume. Sometimes volume changes apply. Other times it just goes back to where it was then you have to do it again.

5. Grouping can lead to one of the rooms stopping and the all rooms. Then randomly a few mins later it'll start playing something else. It's actually rather embarrassing when you have people round and the system is just doing random stuff.

How could this all be so messed up. Why haven't you just apologised and rolled us back while you fix this mess. I've paid over 5k for my setup. Why have you forced us into a situation where setup and control is like it's been made by ameratures. I just can't believe it.

H

HaGe2024

Lyricist I

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

Fully agree. The new app is a complete and utter monster. Nothing works. How on earth could they launch this new app. Absolutely awful!! Shame on you Sonos. Shame on you