problems with new Sonos app

I eventually found how to set alarms under “Manage” Speakers - rather odd place to hide this function!

Same for me. I’m about to dump it. Won’t play. Won’t stop. Won’t change channels/music. It’s gone crazy. 

Agree with all the above. What are Sonos doing?. They have issued an app totally unfit for purpose. Please fix it quickly. We buy expensive products - the update means they are becoming unusable . Their quality control should have picked up how terrible this update was before they released it. Extremely disappointing. 

Dear Sonos CEO, 

I sincerely hope you read the customer feedback and do not become another “Boeing”.

Reading many of the comments, as I have the same problems, I am gobsmacked, why and how come you even release such products. Do you have a process for validation prior to releases ?

I do not want to add any fuel to the fire, but you kill everything you stood for. 

Don’t stay silent, get loud and communicate with those who are loyal to the company. Change the company before its too late. 

Well said. If you go on the Sonos website you have the opportunity to email the CEO directly. I’ve done this. But needless to say I have had no reply or acknowledgement. The company is clearly in free fall under his “leadership” and he should be ashamed of what he has allowed to happen. The fact that Sonos support are not responding as well worries me further. No one seems to care or know what to do to solve all the problems that they have caused. 

Replies are coming out in response to the emails to the CEO but they are pretty much a cut and paste of the press releases.

The poor response from support is just another indicator that Sonos got this wrong they have clearly been overwhelmed by the volume of calls.

I’m saddened by the new app because the previous version was not perfect but far more intuitive. I miss the navigation bar at the bottom and many more of the old features.  The new app is awkward. Please fix it.

App update is terrible, volume control on the 18 components is what I (and imagine most of your users) want, and then just play nice with the music source (spotify is my main). Trying to be the music source and the hardware is not going well.  Worried about how much i have invested in the system if this is the app you are satisfied with and the direction you are heading, may need to consider other passive sound systems in the future.  The hardware is top notch, this app update is crap please recall and fix. Using your users as test subjects us annoying, work the bugs out before sharing, this is crap. 

New app is dog sh** all that needs to be said. 

I’m extremely disappointed in the new app.  How did Sonos let this out of beta testing and into production?  Obviously the tech team completely dropped the ball on this implementation.  It’s hard to believe that Sonos could be so sloppy and put out such a shoddy app release.  I was an application programmer at one point and I would be completely embarrassed to have my name and work associated with this piece of junk app.  Sonos, please roll back to the old app and save face on this disaster immediately.