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Tracy-hill
Contributor I
May 21, 2024
Question

problems with new Sonos app

  • May 21, 2024
  • 434 replies
  • 44493 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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    434 replies

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    NicB74
    Trending Lyricist I
    May 25, 2024

    WTF has happened to Sonos? I’ve spent thousands on the equipment and now I can’t even play my favourite tunes or add to queue etc. why?????

      JeffNaples
      Lyricist II
      May 25, 2024

      Dear Sonos,

      I agree with all the app issues above. Loved the product for almost 10 years. We expect it to at least play music, it is WORTHLESS RIGHT NOW. I have purchased JBLs to REPLACE YOU until you FIX THIS.

      Here’s a few ideas to fix.

       

      1. GO BACK TO THE GOLD SONOS 2 APP THAT WORKED UNTIL YOU FIGURE THIS OUT.
      2. be PROACTIVE - publish the top fixes/ideas to your users. We can’t even call customer support- wait times of 1 to 2 hours
      3. Implement EXCELLENT CHAT feature for customer support. 
      4. it’s become clear in the last 2 releases you are NOT a good software company. GO HIRE BETTER PEOPLE, software engineers, QA. Put processes and beta test in place and DON’T RELEASE horrible apps with so many problems.
      5. You are introducing too many product lines, you have stretched yourself too thin. You are not capable of executing your business plan.  BEFORE YOU LOSE YOUR ENTIRE REPUTATION, REGROUP AND FOCUS.
      6. Asking us to sift through your poor communmity system IS NOT A FIX. Users are good people, but YOU NEED TO DO MORE.
      7. GOOD LUCK - we all hope and pray you figure this out. If it continues, you’ll lose  our loyalty and we’ll move on to other products.
        JeffNaples
        Lyricist II
        May 25, 2024

        HEADS UP FOLKS- HERES A BIG PROBLEM

         

        WHEN THE HEAD OF PRODUCT DUMPS SHARES- ITS CLOSE TO OVER

        Who is the head of product Sonos?
         
         
        Maxime Bouvat-merlin
         
        On May 20, 2024, Maxime Bouvat-merlin, the Chief Product Officer of Sonos Inc (NASDAQ:SONO), sold 40,222 shares of the company.3 days ago (5.21.24)
          zeitzjena
          zeitzjena
          Lyricist I
          May 25, 2024

          Did a reset of the app. Reconnected to local network and re-authorized the music services.

          Looks like it improved response and functionality of the app 

          zeitzjena
          zeitzjena
          Lyricist I
          May 25, 2024

          By far not what it should be I must say though 

          Tribblefrom502
          Lyricist I
          May 26, 2024

          I have never seen so many problems with this new App! I have over 20 speakers and i can not use the TV source for my speakers. It works for 3 secs and shuts off. Music works normal.. my WiFi is great that is not the issue and the tv is directly connected to my Arc. Any help would be great. Wish i didn’t update app. This is awful 

            MykolaSky
            Lyricist I
            May 26, 2024

            +1 for app instsbility, system dropping off and volume control sluggish-ness. Looks like a Beta version shipped. 

            Identical on other family members’ app
            iOS 17.5.1 

             

            Tina59
            Lyricist I
            May 26, 2024

            Yes not happy,  have total stuffed app. Can’t get out off music to hook up to tv speakers. Want old app back was working perfectly. Don’t they check these apps before they put them out? Just give me a normal remote instead of having to stuff around with crap app. Better things to do

              mythlabb
              Contributor I
              May 26, 2024

              Sub Volume, when using a third-party sub connected to an Amp, does nothing anymore. Also not sure if rear speaker distance can be adjusted as I don’t immediately see it, but that’s less important. Not being able to adjust sub volume is pretty brutal. 

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