Contributor I

Question

problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44493 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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C

calenb2

Lyricist I

Same issue reported here. Also, why can’t we mute individual speakers anymore?! And where is sleep now??? Major misses with this release. For a brand so good at maintaining quality control and image, this release is what I’d expect from speakers not this expensive and proprietary.

S

Scott58

Contributor I

Dear Sonos Team,

it pains me to read all the comments and complains your loyal customers are sharing with you. Not just in this community but in social media worldwide. The web is full of it. My previous company and I personally were one of the early supporters and financiers of your company and products and accompanied your growth and success. At home we have replaced all old passive speakers with your equipment and were always pleased by the sound and the ease of use. We have actively promoted your brand to family and friends over the years and most followed the advice. Since the release of your latest App, this has now backfired badly.

I do not want to repeat and list all the deficiencies this App has, the other comments list only a few. I may add that we have digitized hundreds of thousands of songs from records and CDs in an iTunes library on our Mac, which we now cannot access anymore, never mind being able to steer it from a mobile. So in short, your system has become useless.

Please recall this App version immediately, re-release the old one and go back to the drawing board to reprogram it…and please! do a proper testing cycle (6 sigma standard) before you release a new version!!!

Meanwhile I will try to appease my friends and wife to not throw out the equipment and revert to alternative brands or old passive speakers.

Your still loyal supporter and customer…for now!

Well stated. I have spent thousands on Sonos. I have warned people who were interested to not purchase a system at this point. I resorted to another music system this Memorial Day weekend. Other than one communication, as complaints continue to pour in Sonos leadership has been MIA and their system is useless.

D

Dirk S

Lyricist I

Please fix these software issues. I am ready to switch to something else if this isn’t fixed soon.

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Terry6551

Lyricist I

I'm going back to the old 'gold' app . The new 'black' one is useless . Every time I try to connect I get the same message 'No System Found' , so I have to turn wifi and app off and then reconnect again, after 3 attempts it normally works . But I had no issues with the older app.

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Dirk S

Lyricist I

How can you go back to the previous version? Is it still available in the App Store?

J

JENJEND

Lyricist I

I detest this app ‘upgrade’ to the point of considering changing away from Sonos. Like others I am not particularly interested in the app looking pretty. I just want the basic ability it used to have to select and play music. As it is, I am not easily able to do this.

K

Karmina

Trending Lyricist I

I read a few comments about switching back to previous version of the app. Please help me on this topic. I’ve tried this and after a few hours spread over three days I started to

think I’m doing something wrong.
I have iPhone and downloaded the Sonos 1 app and attempted to the mind boggling set up of the system as new. Failed miserably. -Is it the iPhone thing? Would it be possible to set it up through windows laptop?
Eventually I’ve downloaded Sonos new app again, can only play one radio station at the sound volume the speakers decide to choose (I don’t feel that I have anything to say on this anymore) and Spotify music (at least one positive).
im stuck at home with a broken leg and radio is my main entertainment however now my new Hobby is fuming and creating new swear words to throw at my speakers… This is not the life I want to live. Please someone save my sanity!

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Timeless Warrior

Lyricist I

The new Sonos app is totally rubbish! Don’t Sonos test these things out before releasing them to their customers?

Can we have the old app back please?

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D2ati

Lyricist I

I don’t understand how we are forced to “upgrade” to a downgrade. App is terrible, been dealing with volume issues, speakers showing they are playing while they’re not. I have a small party next week and don’t know what to do. Before I got on to this group, I uninstalled the app and reinstalled it thinking it was me. Shocked that Sonos killed us and is doing nothing about it, new app has been out for weeks and no communication about a solution, roll it back, give us the old app until you figure it out!

H

Hemmie

Lyricist I

Everyone struggling clearly, I can’t control anything with app. Renders it useless.

so the question is are they going to bring old one back while they work on new one or try to work out bugs? Any word from Sonos or tech support at all?

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