Contributor I

Question

problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44493 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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S

Sue Padilla

Contributor II

The new app is total rubbish. I’m so disappointed in every way. Sonos fix it now !

P

PilatesParakeet

Lyricist I

The worst parti is the lack of communication from SONOS. Do we scrap our expensive systems and start a new one with another compay? An update or even an acknowledgment would be nice. I started my system 12 years ago… I guess it has run it’s course and is going the way of the Bose sound dock. RIP SONOS 💀

R

Rayagarcia

Lyricist I

Sure.

If you were really a user and not a representative, in some way, you would be agreeing with everyone. I have over 22 Sonos products in my system. I have been trying to play one song in one zone this morning alone…nothing yet. It was an instant problem with the new app. Everything is on the same WiFi, my speed test is over 600 jitter is 1, and every other WiFi product in the house is working fine. The second I downloaded the app, all the problems started. There is nothing to defend. There is just a problem to solve.

X

xPatator

Contributor I

I read a few comments about switching back to previous version of the app. Please help me on this topic. I’ve tried this and after a few hours spread over three days I started to

think I’m doing something wrong.
I have iPhone and downloaded the Sonos 1 app and attempted to the mind boggling set up of the system as new. Failed miserably. -Is it the iPhone thing? Would it be possible to set it up through windows laptop?
Eventually I’ve downloaded Sonos new app again, can only play one radio station at the sound volume the speakers decide to choose (I don’t feel that I have anything to say on this anymore) and Spotify music (at least one positive).
im stuck at home with a broken leg and radio is my main entertainment however now my new Hobby is fuming and creating new swear words to throw at my speakers… This is not the life I want to live. Please someone save my sanity!

Hi, unfortunately, unless your iPhone is jailbroken, I am not sure you can downgrade in iPhone

On android, you would have to uninstall the app and to download the app with the correct version from apkmirror or some other site like this..

I think your only way to get decent functioning is the windows or Mac os app

Good luck.

X

xPatator

Contributor I

How can you go back to the previous version? Is it still available in the App Store?

Can't do in Apple I believe. Only Android. For this you'll have to thanks apple and it's way of thinking 😘

Sorry dude

T

Tmoney728

Lyricist I

Agreed - it seems to have a complete mind of its own. Says it’s playing something on one speaker but it’s not, can’t get to the other grouped speakers with what is actually playing. Can’t seem to get any control of what is and what is not playing, adjust volumes

Been on Sonos from very early days, loved it but this new version of the app, with all it promised, is awful. If I can’t control my music, which speaker is playing (out of over 10 speakers) and what the volume is, what’s the point of Sonos.
please fix asap

Same issue. We can’t control the speakers. They reset on their own. Sonos, this is terrible. How do you miss basic functionality like this. It renders the system useless. Pathetic.

K

Karmina

Trending Lyricist I

I read a few comments about switching back to previous version of the app. Please help me on this topic. I’ve tried this and after a few hours spread over three days I started to

think I’m doing something wrong.
I have iPhone and downloaded the Sonos 1 app and attempted to the mind boggling set up of the system as new. Failed miserably. -Is it the iPhone thing? Would it be possible to set it up through windows laptop?
Eventually I’ve downloaded Sonos new app again, can only play one radio station at the sound volume the speakers decide to choose (I don’t feel that I have anything to say on this anymore) and Spotify music (at least one positive).
im stuck at home with a broken leg and radio is my main entertainment however now my new Hobby is fuming and creating new swear words to throw at my speakers… This is not the life I want to live. Please someone save my sanity!

Hi, unfortunately, unless your iPhone is jailbroken, I am not sure you can downgrade in iPhone

On android, you would have to uninstall the app and to download the app with the correct version from apkmirror or some other site like this..

I think your only way to get decent functioning is the windows or Mac os app

Good luck.

Thanks for your reply. I have tried downgrade with iPhone with no joy. It looks tricky in Windows too now. I will try again tomorrow with a fresh dose of patience.

A

amalo

Lyricist II

Check Sonophone.

M

MrB music lover

Lyricist III

Thx

M

MrB music lover

Lyricist III

How about for starters try and fix the bug where the app crashes when you click on the <Sonos home link?