Contributor I

Question

problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44493 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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J

jstory

Lyricist III

Agreed with all the comments above. The new app has numerous bugs in it. It drops music and then re-plays it from the beginning. It drops a zone and adds it all own if at all, etc etc

SONOS team this is not a graphic or navigation thing… you have underlying (under the hood) reliability issues of delivery music to your devices now.

H

Hopey3

Lyricist II

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

I have the same issues the new app update is absolutely Rubbish and has ruined My Sonos system how they have put there premium name to it is beyond me

Has rendered my system useless have been a loyal customer and supporter for years and have headphone on order stupid mistake chucking my money away as it appears I have done with the speakers

Sonos and there CEO need to listen to there customers and get this sorted or Sadly premium brand will cascade to Rubbish brand

your competitors must be laughing all the way to the bank

was this an exercise in seeing how many customers we can loose

Is so garbage I’m going to have to listen to my music on my trusty beats headphones until you sort it

don’t think I’ll unbox yours ( Pre paid and ordered prior to your Rubbish update ) Until you do

Extremely disappointed frustrated and angry customer

Listen to your customer base Here and on your app reviews and react don’t bury your head in your corporate and box

L

latigo

Lyricist III

SONOS Team,

I’m writing to urgently address the significant issues with the latest SONOS app update, as detailed in this blog.

The current app is terrible and it’s crucial for the company to respond promptly to these concerns. If these problems are not resolved quickly, you risk losing once-loyal customers, including myself. The lack of action on these issues is already generating negative social media buzz, which could further damage SONOS's reputation. It is imperative that you take immediate steps to rectify these problems.

I look forward to your prompt response and resolution.

G

Greenland

Prodigy I

SONOS Team,

I’m writing to urgently address the significant issues with the latest SONOS app update, as detailed in this blog.

The current app is terrible and it’s crucial for the company to respond promptly to these concerns. If these problems are not resolved quickly, you risk losing once-loyal customers, including myself. The lack of action on these issues is already generating negative social media buzz, which could further damage SONOS's reputation. It is imperative that you take immediate steps to rectify these problems.

I look forward to your prompt response and resolution.

After 3 weeks of essentially inaction, why do you think your urgent message demanding immediate action will have any impact? Nobody is listening. Sonos has its timetable and its update strategy. Nothing you say or do will influence their course of action or inaction.

🎵 First We Take Manhattan Then Berlin 🎵

H

Hopey3

Lyricist II

Dear Sonos Team,

it pains me to read all the comments and complains your loyal customers are sharing with you. Not just in this community but in social media worldwide. The web is full of it. My previous company and I personally were one of the early supporters and financiers of your company and products and accompanied your growth and success. At home we have replaced all old passive speakers with your equipment and were always pleased by the sound and the ease of use. We have actively promoted your brand to family and friends over the years and most followed the advice. Since the release of your latest App, this has now backfired badly.

I do not want to repeat and list all the deficiencies this App has, the other comments list only a few. I may add that we have digitized hundreds of thousands of songs from records and CDs in an iTunes library on our Mac, which we now cannot access anymore, never mind being able to steer it from a mobile. So in short, your system has become useless.

Please recall this App version immediately, re-release the old one and go back to the drawing board to reprogram it…and please! do a proper testing cycle (6 sigma standard) before you release a new version!!!

Meanwhile I will try to appease my friends and wife to not throw out the equipment and revert to alternative brands or old passive speakers.

Your still loyal supporter and customer…for now!

Well stated. I have spent thousands on Sonos. I have warned people who were interested to not purchase a system at this point. I resorted to another music system this Memorial Day weekend. Other than one communication, as complaints continue to pour in Sonos leadership has been MIA and their system is useless.

Here Here Well said and factual Each and every loyal customer just wants and app that compliments the Hardware not much to ask when you have invested your hard earned cash into something that Originally was top

drawn now sadly appears to be scrapping the bottom of the barrel

Hopey3

L

latigo

Lyricist III

SONOS Team,

I’m writing to urgently address the significant issues with the latest SONOS app update, as detailed in this blog.

The current app is terrible and it’s crucial for the company to respond promptly to these concerns. If these problems are not resolved quickly, you risk losing once-loyal customers, including myself. The lack of action on these issues is already generating negative social media buzz, which could further damage SONOS's reputation. It is imperative that you take immediate steps to rectify these problems.

I look forward to your prompt response and resolution.

After 3 weeks of essentially inaction, why do you think your urgent message demanding immediate action will have any impact? Nobody is listening. Sonos has its timetable and its update strategy. Nothing you say or do will influence their course of action or inaction.

I feel compelled to keep pushing even though I believe you are right.

W

WRrock

Lyricist I

“Hey, let’s release this new app. But we don’t know if it will work. That’s OK, our loyal Sonos users will help us find all the problems.”

Hard to believe the App got released in this day and age!

M

Monty43

Trending Lyricist I

I feel that Sonos have regressed.....critical to a product is the ability to actually use it, which with the new app, renders it useless....user experience is shockingly poor for a premium brand....I've been a loyal customer for upwards of 10 years, if they don't act soon, I'm looking elsewhere.....It was my son's b'day yesterday & I literally couldn't control anything at his party.....bring back the previous version ASAP, it don't care about how slick the new one may look.....I've lost all of my playlists, have no visibility of my personal Mixcloud playlists built over years, Soundcloud playlists have now been capped at 15 mixes, what's going on ?.....a great lesson in how to maximise brand damage in record time....

K

Karmina

Trending Lyricist I

I found this on the web- link below. (Not scam, googled Sonos problems with app) whether the changes have been applied im not sure as not used the two fixed features. My main issues with the app continue to happen. Seems that Sonos is working on the app…

https://techissuestoday.com/sonos-responds-to-app-update-backlash-with-fixes-workarounds/

M

Monty43

Trending Lyricist I

Thanks for sharing....i still have the same issues.....absutely nothing so far mentioned by Sonos on supported apps, such as Mixcloud & Soundcloud ?.....as I type this now, I'm trying to play a Mixcloud playlist from my daily feed, it instead plays something completely different ?..... I can't even turn the volume up!

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