problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44493 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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Burlz

Lyricist II

Can’t queue tracks, can’t browse artists and add tracks to a queue, can only load one track from an artist top songs not the whole playlist……complete joke to launch a app thats sub standard and the. Say online it will be updated in weeks to come……..go back to old app now !

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Karmina

Trending Lyricist I

Thanks for sharing....i still have the same issues.....absutely nothing so far mentioned by Sonos on supported apps, such as Mixcloud & Soundcloud ?.....as I type this now, I'm trying to play a Mixcloud playlist from my daily feed, it instead plays something completely different ?..... I can't even turn the volume up!

Similar here. After a few dabs on my phone I can adjust the volume on both speakers (third is completely off and not connecting) My favourite stations won’t play. Actually, hardly anything will play. Not usedMixcloud or Sound but Spotify actually works!
this whole situation seems absurdly bizarre. Unlikely that Sonos is conspiring to p!ss off all their customers and I’m hoping this app revision will eventually get fixed and it’ll be at least as good as the old version. (she types whilst a brand new Tribit Bluetooth speaker is charging ;))

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Ejbinca1

Lyricist I

They make good speakers…and that is about it. The app is dreadful, rendering the speaking useless since I simply cannot play music out of them. To anyone considering buying Sonos speakers…Don’t!
the customer service is awful and the user interface has always been plagued with issues. Unfortunately I wish I had never invested in their products.

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mlinney

Lyricist III

New app is unfit for purpose. The entire system is now unusable. Sonos need to fix this otherwise the game is up!

FIX THIS NOW!

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Monty43

Trending Lyricist I

Whilst the situation presented to us all is unacceptable & Sonos need to address with urgency, I'm relieved this is a problem shared....I hope Sonos are reading this, are customer centric & do the right thing.....am currently reviewing other brands should Sonos not act....

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mlinney

Lyricist III

Can’t even reinstall the old (working) App. 🤷🏼‍♂️

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Karmina

Trending Lyricist I

Can’t even reinstall the old (working) App. 🤷🏼‍♂️

I can’t either. iPhone version of the app doesn’t seem to work. Tried doing it on my windows laptop too with no joy so far. >:o

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macfab

Contributor I

My Sonos needs have never been complex. I have a NAS with over 1000 cd’s all ripped to FLAC which I play usually every day. I bought Sonos as it was at the time slick and easy to use. Somehow ,Sonos with this so called update, have totally screwed up. I can no longer search my NAS or update with new music, the volume control is useless as it’s hideously slow and all my playlists have disappeared. For the first time in my long IT career I’ve witnessed an update that takes out a working piece of software and does not improve or replace it. The arrogance of the Sonos hierarchy defies belief. What on earth were they thinking allowing this piece of rubbish to be issued. The cure for me? I’m lucky enough to have a MacBook Air with the old and working software on it. I’ve bought from the App Store SONOPHONE ,which took about 10 seconds to get working and it does the job very well. I can access all that I need including my NAS and Spotify, and it does it very rapidly. Incidentally it is only 10MB in size compared to the Sonos app which is about 175MB. It’ll do until I decide what to replace the Sonos with.