problems with new Sonos app

It is not free, paid $2.99

It's a sad day when loyal customers have to find workarounds to use a product....Hopefully Sonos now realise they can no longer take their customer base for granted....

This application “update” has stripped much of the value out of the app and, as a result, much of the value out of the hardware we have spent much money acquiring. The hardware has no value without the app and the app is much degraded. It is a remarkably incompetent piece of work totally untethered from user value. Putting aside the top-heavy design that makes it very, very slow to load on Android, even when it works it has little value compared to the “old” version. My advice to Sonos: Never leave your application developers alone, unattended by adults -- they will inevitably want to change something, maybe everything, just because they can.

yes it's really * !!!! Terrible 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Every time I open the app , yes I can force stop it to fix but shouldn't need to !!!

+1

Honestly- this updated app is awful and massively frustrating. I have 4 x play ones, a beam, and era300 and a play 3. Ever since I updated the app, it doesn’t recognise which speaker is which. It also defaults to a speaker in my bedroom of which I definitely do not want: “What have you done Sonos?” - I listen to music constantly, and I loved Sonos because of the sound and usability. I absolutely hate this app. 

Just finished typing the above message and honestly- it’s getting worse. It’s playing in my living room but it’s saying it’s playing upstairs. The stereo pairs keep dropping. The beam is intermittent - it’s rubbish Sonos - I think you will be losing a lot of loyal clients over this app change

How did you roll back to the old version? I have an iPhone.
The app is a step backwards. The issues are too many to describe, and they are not cosmetic issues, but functional ones that impact its usability. Makes me wonder what quality checks were performed before releasing it.  

New app is non workable - what good are all these speakers we have all invested in if the controller is useless? This bonehead move by this (formerly?) great company is so disappointing. They have let down so many of us a loyal customers. Can barely get the thing to play, so life is pretty crappy at the moment. Hope it gets resolved soon - we need our music back!

I have to mirror the other comments, the new app is clunky and unintuitive, I don’t like how much swiping up vs tapping is required to get the systems grouped and I’m always opening the now playing window instead of swiping to see each speaker - It’s just such a strange way to do it since the old method worked perfectly and just made sense, the volume control takes more clicks to get to manage volume… It’s really shitty UX and needs to be fixed, at least give us the option to opt out of this new app while you fix these issues.

The biggest gripe I have though is it’s much more flakey and unresponsive… I don’t know what extra things this app is trying to do in the background but it’s much more unstable, I have to reboot some of my speakers because they just become unmanageable and unresponsive, they show as not having anything playing or no queue, I walk over to they and they will not even respond to the touch controls - This has never happened before and now it’s happened to multiple speakers in the last week of having this heap of s*** app… 

This kind of thing is what will make me hold off on the Ace headphones I’ve been wanting for the last few years… I’m losing faith in the company and the lack of  response to these problems doesn’t help your case.

Moderator Note: Modified in accordance with the Community Code of Conduct.