problems with new Sonos app

Not sure if anyone else has this problem but I have individual tracks in my Apple Music library that won’t play. The app sits on track for 5 secs then moves onto next track. Sometimes that will again not play so onto next track. Everything fine when from Apple Music but via Sonos app problems. Playlists are now a disaster. 
Not sure what the answer is. 

Dear Sonos

We have systems throughout our home and office and have been supporters and customers since the get-go.

I get that change is hard, and that it take a while to re-learn new apps/programs etc however since transition to this new app, we have had unfortunate situations described as the following:

1. we have been unable to adequately control volume in each room (the sound is lower than what the tab says, then gets super loud when adjusted)
2.  we have to “set up the system” each time from scratch when we move from home to office since each time we move from home to office it cannot seamlessly integrate (as was perfectly fine with the old app, since each system was recognized and remembered in the app).
3. There is no way to see on the app where the source of music is coming from (before you would know if it was a stream vs. “apple” vs. spotify etc, source is not detected only name of song and artist is visible).
4. It is quite hard to isolate different music in each room, not user friendly at all, took 3 different people to figure it out (you must swipe up from bottom to separate rooms which is different then clicking on source on tab up on top to open up all rooms/speakers) but only works on certain pages of app.we have acciedntally embarassingly changed and disrupted the music in other offices with other clients during their personal bodywork and other health/wellness sessions and it is upsetting everyone.

Lastly we have not been able to set up alexa/google assist on any of systems.

pleaaaaase hellllppppp.

Totally agree with the massive frustration around the new app. I feel extremely sorry for the people in the support centre who have no idea how to help and bear the brunt of frustrations. 
I’ve lost nearly 9 hours of my life over 3 calls (mainly waiting). On every call I was asked exactly the same questions even though I had done a diagnostic and had an issue number.

I have been a customer since the early 2000’s. Ive bought more than 21 products. 
Not only has Sonos been unable to help they haven't even been respectful enough to send an email of apology, explanation or fix timeline. 
Unless something happens very soon there will be more than 21 extra sonos products on ebay. 
CEO seems to be hiding  Thats just weak.   

What did you do to your app???

Can sonos please fix the app and/or at least let people know what's going on? My partners phone auto updated the app and now she can’t access our sonos system, our music library or control our sonos devices. Has sonos been hacked or been the victim of cyber sabotage or something? What’s going on and how are sonos going to fix this situation? shouldnt sonos immediately roll back the app to a version that actually works?

Have been a Sono user for over 20 years and frustrated by the number of clicks to switch zones, change music and update alarms. Please regress to previous app.

100%! I have 15 units. Try play on all - there are speakers dropping out, then rejoining, then dropping out again? It’s not useable at all! Let alone trying to play favourites or trying to alter the volume of individual units? Maybe a child designed this update???? It cannot have been a professional developer surely?

Fully agree, I have the exacts same (full list of) problems.

I want the old app back.

This new version is a joke. It defaults to my bedroom even though I specify which combo of speakers I want. I seem to be unable to select a set of speakers and then the system to hold to those speakers.

In addition sound then fades in and out of its own accord...or cuts out completely.I am unable to control the volume controls for each set of speakers.

How could this possibly be considered for release?

My frustration with the new app has been massive. However least until today we could use my partners app… the old version… because I ensured she didn't upgrade. Now our frustration is apocalyptic because her app upgraded itself without request or permission. WTF!