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Contributor I
May 21, 2024
Question

problems with new Sonos app

  • May 21, 2024
  • 434 replies
  • 44493 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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434 replies

Lyricist I
May 31, 2024

Just adding my voice to the list of complaints. The new app is really slow to connect to my devices and buggy as all hell. I have older Sonos kit and I wonder if they just didn't bother testing this app against older speakers at all... needs fixed asap!

Lyricist I
May 31, 2024

Hi All,

I'm afraid I can't add anything other than my voice.  My experience since the new app "appeared" (I don't recall chosing an upgrade) has been terrible.  

I think I have experienced all the problems already listed. I'm most disappointed by my complete inability to find the Port and linked turntable.

The absolute last thing I need when I listen to music is stress.  The new app creates that at every step, whether that is listening to the radio, connecting to Spotify, linking rooms, adjusting volume etc, etc. 

I am so disappointed in Sonos.  I have gone from someone who used to show off about how cool the system was to being embarrass because I can't change the bloody track.

I do hope that Sonos are listening.  I am getting fed up trying to listen to anything anymore.

Here's hoping for a response and update.

 

 

Lyricist II
May 31, 2024

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

I do agree!!

Lyricist II
May 31, 2024

No answer by Sonos???

Trending Lyricist I
June 1, 2024

Dear Sonos

 

We have systems throughout our home and office and have been supporters and customers since the get-go.

 

I get that change is hard, and that it take a while to re-learn new apps/programs etc however since transition to this new app, we have had unfortunate situations described as the following:

 

  1. we have been unable to adequately control volume in each room (the sound is lower than what the tab says, then gets super loud when adjusted)
  2.  we have to “set up the system” each time from scratch when we move from home to office since each time we move from home to office it cannot seamlessly integrate (as was perfectly fine with the old app, since each system was recognized and remembered in the app).
  3. There is no way to see on the app where the source of music is coming from (before you would know if it was a stream vs. “apple” vs. spotify etc, source is not detected only name of song and artist is visible).
  4. It is quite hard to isolate different music in each room, not user friendly at all, took 3 different people to figure it out (you must swipe up from bottom to separate rooms which is different then clicking on source on tab up on top to open up all rooms/speakers) but only works on certain pages of app.we have acciedntally embarassingly changed and disrupted the music in other offices with other clients during their personal bodywork and other health/wellness sessions and it is upsetting everyone.

Lastly we have not been able to set up alexa/google assist on any of systems.

 

pleaaaaase hellllppppp.

Good luck with that   😞

Trending Lyricist I
June 1, 2024

Hi All,

I'm afraid I can't add anything other than my voice.  My experience since the new app "appeared" (I don't recall chosing an upgrade) has been terrible.  

I think I have experienced all the problems already listed. I'm most disappointed by my complete inability to find the Port and linked turntable.

The absolute last thing I need when I listen to music is stress.  The new app creates that at every step, whether that is listening to the radio, connecting to Spotify, linking rooms, adjusting volume etc, etc. 

I am so disappointed in Sonos.  I have gone from someone who used to show off about how cool the system was to being embarrass because I can't change the bloody track.

I do hope that Sonos are listening.  I am getting fed up trying to listen to anything anymore.

Here's hoping for a response and update.

 

 

The silence from Sonos is deafening.

And they have the cheek to churn out marketing email after email.

Lyricist III
June 1, 2024

Access to iTunes music library of digitized vinyl songs no longer available. We have 433,88 GB of our own music archived there which we now no longer can access. Desaster. 

Lyricist II
June 1, 2024

Sonos, it's hard to believe anyone who could do anything about it is actually reading these posts. Can you assure us otherwise?

Thanks in anticipation

 

Contributor I
June 1, 2024

I may add that we have digitized hundreds of thousands of songs from records and CDs in an iTunes library on our Mac, which we now cannot access anymore, never mind being able to steer it from a mobile.

 

Hundreds of thousands?  The local library limit is 65K, so you couldn’t access all of them before either.  The post had me up till then (though the “financier” part was a bit of a stretch).  Nice try, though!

He may be stretching the truth, but has some very valid points. This app is just horribly frustrating. They really need to listen to their customers and revert or give the option to use either app as they did in S1 S2 launch. They aren’t too big to fail with this big a screw up. App is real good mood riuner. See that, so frustrating I made up a new word….

 

Lyricist III
June 1, 2024