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Romlund86
Contributor I
February 8, 2025
Answered

Era100 Failing to connect to wifi

  • February 8, 2025
  • 3 replies
  • 165 views

Wifi names show up with weird names when trying to install new speakers. 

 

could it be the special danish letters “æ” and “ø” that bugs it?
 

Cant connect to the wifi networks with the correct password

 

Moderator Edit: Removed personally identifiable information

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Best answer by Jamie A

Hi ​@Romlund86, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with your Wi-Fi name not displaying correctly in the app.

I’ve raised this with the team as we’re able to replicate this where Wi-Fi SSID containing æ, ø or å will fail to display properly in the Sonos app. We don’t have an ETA to share on when this will be resolved, however I have tagged the thread as having the issue. As the issue is purely visual, you can still connect with these characters in your Wi-FI SSID, though we’d recommend removing them if the option is available.

I hope this helps!

3 replies

controlav
controlav
Lead Maestro
February 8, 2025

Yup, something in that code is not handling non-ascii characters correctly.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    106rallye
    106rallye
    February 8, 2025

    Is this your address? Maybe you should not publish it on the internet then. If you cannot remove it yourself, maybe ask a Sonos rep?

    Jamie A
    Jamie AAnswer
    Sonos Staff
    February 17, 2025

    Hi ​@Romlund86, welcome to the Sonos Community!

    I’m sorry to hear that you’re having issues with your Wi-Fi name not displaying correctly in the app.

    I’ve raised this with the team as we’re able to replicate this where Wi-Fi SSID containing æ, ø or å will fail to display properly in the Sonos app. We don’t have an ETA to share on when this will be resolved, however I have tagged the thread as having the issue. As the issue is purely visual, you can still connect with these characters in your Wi-FI SSID, though we’d recommend removing them if the option is available.

    I hope this helps!

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