Controllers & Music Services

Recently released iOS app (10.1) crashes frequently. Something is not good, please fix. iPhone 7 (12.1.4)

Who else is getting sick and tired of constant requirement to reconfig and update Sonos Controller SW. Im a LONG TIME Sonos use, love the simplicity, but the bugginess/constant need to upgrade every time I use my Sonos is ruining my experience. Yes I've maybe 10+ devices connected but still. Who's with me?

I have seen the posts stating that the only workaround is setting an alarm with a silent .mp3 playing at a volume of preference. Is there any other option, and is Sonos considering a setting to assign a default volume when starting up, and/or increasing volume setting when starting? Thanks!

I was hoping for implementation of support for Apple Touch Bar but did not see this, yet. I'd like to make the wish that basic play, stop and volume function be made available via Apple Touch Bar. Thanks.

Is anyone else having issues recently with adding music services? I’ve tried to add a few like QOBUZ and Audible. I can log into the services to pair but after I return to SONOS there is an error that the service couldn’t be added.

Playing music used to be an enjoyable experience before I got a Sonos system. I now spend more time trying to get Sonos to work than listening to music. I'm sick to death of it losing my speakers, my music library, stopping and starting when it does occasionally work and generally wasting my time. I plan to rip it all out and toss it in the trash!

Recently I've noticed that my phone (android) no longer reconnects to Sonos when in range. (eg, when I come back home). I noticed it a couple of updates ago, hoping it would be fixed, but not yet - hence the post: Basically, in the past, with the android app, the controls are persistently in the notification area (or the lock screen), allowing you to control the speakers as expected. Even if you went out of range, it would pick up where you left off when returning home. Not any more. Now you have to load up the app back up each time to get the controls to show up in the notification area. Very annoying. Sonos Bridge, 2x Play1, 1x Play3 Sony Xperia Z5 compact Everything is up to date. I've tried a reinstall, and resetting my Sonos set up. Anyone else experiencing this?

Anybody have thoughts on how you will be able to select radio stations using the Alexa integration? In the US all stations have a unique 4 letter call sign so you can say exactly what station you want to hear but if you wanted to listen to say 98FM in Dublin what could you say to ensure you get that station and not some other location that transmits at 98FM?

Is there a fix coming for this? Takes extended period of time to get menus up and refresh queue, etc.

Well, it's been 6 years and was already looking forward to the ceiling speakers, something I had been waiting for a loong time. I would have gotten a Beam if it hadn't had a listening device on it. I never minded the software glitches, since it happens and as long as they are worked out eventually, then it's cool. But your last trick is definitely the sign that Sonos has become the kind of shady company a customer wants to avoid. I updated the Sonos controller on my phone and guess what? I can no longer use the Sonos product unless I update my OPERATING SYSTEM (ie if I replace my phone). Basically, Sonos is telling me that I am not good enough to use the product that I BOUGHT. Just go buy a new phone you poor bastard. Well talk about a totally unnecessary move. The product worked fine 5 minutes ago and if I miss on the updates then too bad, but DISABLING the product? I don't have enough F words to throw at you for such a move. Sorry Sonos, but if you think you're too good for me

This update is crap. HELP

Sooooooo frustrated. I run a Mac on an OS older than 10.11. I control Sonos from it and am constantly adjusting music, pausing, etc. throughout my work day. I can NOT upgrade the OS on the Mac without a humongous hassle because of app compatibility for various other apps I run on the Mac. I just accepted the latest Sonos controller update from my iphone because I was prompted and now of course the desktop controller won't work, because I understand that Sonos Software 10.1 requires Mac OS 10.11. So am I just stuck? Is there absolutely no way to control Sonos from my Mac other than upgrading its OS? Are there any workarounds at all to get me control back. Or am I really stuck either upgrading the Mac OS or using my phone only to control the music? If I DO have to only use my phone (because I am NOT upgrading my Mac OS), are there any tricks for fast easy access to the Sonos controller on it. For example, if I am listening to music and the iphone actually rings, how can

I have found the new updated controller to be extremely difficult to use. I.e switching room to room, locating playlists in pandora, changing volume in 1 zone, switching stations from pandora to spotify, searching for old pandora stations, searching for new pandora stations, downloading spotify stations to listen to later offline. I could go on but it wouldnt solve the problem. The last ios based controller was extremely user friendly. Very simple and quick to find all the settings. It was highly intuitive. I dont find any of these to be true on the latest update. Is there any way to revert back to the simplified interface? If not would it be possible to have a future uodate that can bring back many of the easier to use functions? Its so annoying and difficult to use that were discussing getting rid of sonos and going back to our old setup.

I have sonos installed in several rooms and set alarms at different times but with the same radio station playing. There I should no option to be able to Group these staggered alarms. I wait until each alarm activates and then Group as I move around rooms. A small thing but it would be great for this to be able to be carried out automatically would be most welcome

Hi everyone, I currently have a few Sonos devices at home but still use a traditional amp with my legacy hi-fi system. The only reason I would consider the new Sonos Amp is to avoid the hassle of starting up my amp each time I want to listen music on my hi-fi system. Currently, although I could always let my amp on, I do not do it as it heats up significantly when on. Turning it on is quite painful, especially as it requires a few seconds of warm-up before I can select an input source. So here's my question: is the Sonos Amp designed to be always on? or at least, is it appropriate to have it always on? Is there a smart feature that prevents it from heating up when in standby? How does it handle speakers when in standby? Is there no current/ sound at all or can you hear an indistinctive white noise? Thanks for your help!

Hi! I have play 1s and a play 5 setup over 4 rooms. My 3 yr old keeps fiddling with my phone and starts playing music in one room or the other at odd hours. Is it possible to password protect each room individually?

i know that it's possible to achieve this by creating a playlist with a single song in it, but this is bonkers.  almost every single alarm app you can download give you the option of choosing a song you'd like to wake up to. it's the most obvious thing someone would want in an alarm app.  most also include a slow increase in volume to some threshold and a repeat, so that it doesn't turn off if you don't wake up.   it shouldn't include a ton of extra keystrokes if i just want an alarm to wake me up with a specific song in the morning.

The Sonos control app for android sucks on Android, it's horrible on Chromebooks. My set up works, for now, luckily. Many others aren't so lucky. I need 2 new speakers to fill out my home... I've been waiting to see if Sonos would get it together and fix this ongoing major gap in support. Do I have to ditch my Play 5 and get another system? Hint: All you have to do is say we will have a Chromebook app soon OR we are never going to make one. That's all!!!!!!

In Spotify web player, albums are sorted by artist in alphabetical order. In Sonos the ordering of saved Spotify albums seems random, so you just have to scroll through everything until you find the one you want, which sucks. Seems like pretty basic functionality to me and really lame that it doesn't already exist.

So I'm sitting in my living room. No music is playing, I'm home alone. Suddenly, a completely unfamiliar artist from a genre I virtually never listen to (hip-hop) starts playing with increasing volume. I quickly pull up my phone, go to my Google Wifi to see who's on the network - nothing unusual. The source in my Sonos app is Spotify, as I manage to turn down the volume and turn the music off. A look at https://www.sonos.com/myaccount/products/ reveals no new / recent additions, although I'd like the option to revoke/remove software. Any idea what could have happened? It sounds like either someone connected to my Sonos account somehow or perhaps managed to hijack my Spotify account. I have no suspicious activity in Spotify either and as mentioned, no one else was on the network at the time either. Thanks

I am having difficulty clearing what is being played in a room or rooms. It is causing other devices to not be able to play or override what was last played in a given room. Ultimately we can get it to work, but just seems like it’s a challenge. Any others experiencing this?

Hi, I'm very excited about Sonos, and recently upgraded AV Receivers to be able to seamlessly switch inputs from CD/DVD/Phono/Sonos while using the Autoplay function in Sonos. Fantastic idea, (and very surprised not everyone's doing this), BUT I find that my system is no longer in sync (the Sonos P3's and P5 are ahead of the sound coming through the Connect via Hifi). I did not have this issue with the lower end Denon 1911, but I do now with the 3313. I can add delay with the 3313, but that doesn't help me since it's the other Sonos modules that are ahead of the Denon. Adding the possibility of adding delay (in addition to the required 70ms for processing) would make my system whole again.

My speaker system turns itself on without being prompted. This occurs day and night, but night blaring music frightens me and is persistent. At least during the day I can turn it off. There are no alarms set and I think this is a software issue. This has been happening ever since I bought the speakers and the only way to correct is unplugging the entire system. I suspect Sonos software is just plain bad, but would love a better explanation.

For some reason the account listed on the app on my phone is for my husband. I have no idea how this happened and neither does he. He doesn't know his password. I need to switch to my account on the app on my iPhone because under his account only 2 of our subs show up and we can't add anything without him being signed in. Also, we need to use my account because he doesn't have pandora without commercials and I do. You would think it would be easy to switch account of who is logged in - but this seems impossible!

I create Sonos Playlists from songs from Napster. Randomly, I will try to play a song in the Playlist and I will get a "Unable to Play...lost connection to Napster". I will go into the Playlist and see that about 12-15 songs have a black icon next to them (no record cover graphic) and these are the songs that will not play. I have to go and redownload every one of these songs back into the playlist and remove the "bad" song with the black disc icon. This has been a problem for years and I have been on the phone with both Napster and Sonos Support. This appears to be a Sonos problem as I have no problem playin the same songs through Napster on my laptop. When will this be fixed??? There are numerous posts from the community on this issue going back 4 years!!!!