Can't log out

Can you clarify what app you are referring to, what account? Sonos? Amazon Alexa?

For Sonos, you can reset the password: https://www.sonos.com/login/passwordreset/

I'm not sure how to change the email address/account on Sonos, other then doing a factory reset on everything and starting from scratch. It shouldn't be necessary though as the owner of the Sonos account and the owner of any music services (like Pandora) do not need to match. In fact, I've had my neighbors Spotify account in my Sonos for over a year now.

If you're talking about an amazon account, that's easily reset through the Amazon website. Again, the music services through Alexa don't have to match the owner of the Amazon account.

stacyhaase,

If you are referring to your Sonos Account, once you have reset the password, you can transfer devices to a new account in 'Settings/Account Settings/Transfer Account' if you want to, but note this has no bearing at all on the added Pandora Account, you can simply add your own Pandora Account to the Sonos App at anytime, no matter who’s Name/Account the Sonos App is being used under.

I'm using the sonos app on my iPhone. The problem is that is says you are signed in with - and it gives my husband's email address. I need to be able to sign in as me. So how do I do that when it won't allow me to change the email listed??

The account that you signed in to Sonos really doesn't matter, the accounts that you add to it do, and you can use the pull down at the top to switch between, for instance, your Apple music and your husband's.

There's only one account for the Sonos system. There's multiple accounts for each music source that you add to your Sonos system, so that both you, and your husband (and others, if you need them) can choose your own playlists.

See https://support.sonos.com/s/article/2757?language=en_US for more information on adding multiple music accounts.

Ah, I hadn't caught the fact that you were attempting to add a new player, my apologies. Just click on the "I forgot my password", and you should be able to reset the password to something you both should be able to remember.

You can also transfer the account your Sonos system is registered and linked to.

Using the Sonos app for iOS or Android: Open the Sonos app. From the More tab, tap Settings > Sonos Account > Transfer Sonos to a new account

Using the Sonos app on Mac or PC: Select Help > My Sonos Account > Transfer Sonos to a new account

I can't just reset the password because it's on HIS email which I do not have access to and he is traveling abroad for business.

To transfer the account you still need to sign in to email that that the account is currently registered to.

I'm having the same issue. It's asking for credentials for the account associated with your husband's email address. In my case, my father's app is asking for the credentials from my account. I'm not sure how his app got associated with my account. These are two separate accounts that have separate Sonos equipment. They are on the same network, always have been. I can log into his account on the web browser just not the app. There seems to be no way to log out of the app. Were you able to resolve your issue? I just removed the app from his phone, reinstalled it and will connect it with his Sonos again. We'll see.