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burtelson1
burtelson1
Contributor II
April 9, 2019

Cannot add services

  • April 9, 2019
  • 10 replies
  • 1313 views
Is anyone else having issues recently with adding music services? I’ve tried to add a few like QOBUZ and Audible. I can log into the services to pair but after I return to SONOS there is an error that the service couldn’t be added.
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    10 replies

    burtelson1
    burtelson1Author
    Contributor II
    April 10, 2019
    I should clarify that I cannot add any new music service. Error cannot add service is always displayed. Is this a SONOS glitch or what? Cannot add from my desktop controller or iPhone.
    Edward R
    Edward R
    Retired Sonos Staff
    April 10, 2019
    Hi, burtelson1. Welcome to the community. Not to worry, we can certainly get to the bottom of this for you. Is there an error message code? Can you try rebooting your router for us? If that doesn't work, following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. Many thanks in advance.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    burtelson1
    burtelson1Author
    Contributor II
    April 10, 2019
    Thanks for the quick reply.
    Diag Confirmation code is 433820796
    burtelson1
    burtelson1Author
    Contributor II
    April 10, 2019
    No error message code. I land on the service’s landing to page to log in for instance Audible. I sign in with my audible account. It says registration confirmed. I go back to SONOS and it says Error cannot add audible service. That’s with every service I try.
    controlav
    controlav
    Lead Maestro
    April 10, 2019
    I had the same symptoms with YouTube music (on the PC and iOS controllers), though all the other existing services are working fine. Sonos were unable to assist me, and I couldn't be bothered to call Google so I cancelled my YT subscription.
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    burtelson1
    burtelson1Author
    Contributor II
    April 10, 2019
    All my current services that are installed are fine. No issues with playback. If I want to add new services like audible, Disney and QOBUZ they just won’t add on.
    burtelson1
    burtelson1Author
    Contributor II
    April 10, 2019
    After continuous troubleshooting it appears that a SONOS account cannot have more than 30 music services connected. After deleting several I was able to get these services to finally connect. In case anyone has an issue in the future with this.
      controlav
      controlav
      Lead Maestro
      April 10, 2019
      Hmm, interesting. I have 26 services registered, maybe I should try deleting one then adding YT again?
      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      controlav
      controlav
      Lead Maestro
      April 12, 2019
      That was it burtelson: I had too many music services. I removed one, then I could add YT Music no problem. Shame Sonos couldn't tell me (or you) this.
      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Edward R
      Edward R
      Retired Sonos Staff
      April 12, 2019
      Blimey, what are you guys paying in subscription fees? Hah

      I'll admit, I was unaware of this limitation myself. I can only assume it's not common knowledge because we don't encounter it that often - I'm definitely going to mention it via our internal channels. Thanks, good catch, burtelson1.
      Try searching our articles for help with your question: https://www.sonos.com/en/support
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