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Contributor I
September 5, 2017

Sonos speakers turn on themselves often in the middle of the night!!!

  • September 5, 2017
  • 15 replies
  • 8429 views
My speaker system turns itself on without being prompted. This occurs day and night, but night blaring music frightens me and is persistent. At least during the day I can turn it off. There are no alarms set and I think this is a software issue. This has been happening ever since I bought the speakers and the only way to correct is unplugging the entire system. I suspect Sonos software is just plain bad, but would love a better explanation.
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    15 replies

    Airgetlam
    September 5, 2017
    So, you've checked the alarms, and found nothing. The next place to look is perhaps what is playing when it comes on in the middle of the night...is there a chance that a friend might have either access to your Spotify (? I think this is the one that can be controlled outside of access to your wifi, but it might be another) account, or a neighbor with access to the wifi, and they're accidentally triggering the music (and volume) on your system? Might be worth changing your wifi's password, that might help this.

    If that fails, the next time it wakes you, I'd recommend that within 10 minutes of the event you submit a system diagnostic, and post the number here, for the folks at Sonos to look at. The logs that are submitted during that process would likely have data about what caused the system to come on, and they'd be able to help you resolve the issue.
    Bruce
    martyrsaAuthor
    Contributor I
    September 5, 2017
    Just turned itself on again without me doing anything. Diagnostic # 7807347
    martyrsaAuthor
    Contributor I
    September 5, 2017
    No one is using my Spotify account. Changing wifi password anyway.
    September 5, 2017
    Have you ever let anyone play Spotify Connect from their mobile device through your Sonos speakers? That is not the same as using your Spotify account.
    martyrsaAuthor
    Contributor I
    September 5, 2017
    No. I am the only one to ever connect through my current iPhone 7.
    Collaborator II
    September 6, 2017
    No one is using my Spotify account. Changing wifi password anyway.
    This is a good idea in general - it could be a neighbor using your WiFi and accidentally hitting Play on something, and the Sonos device responding.
    Airgetlam
    September 6, 2017
    I'll be interested to see what a Sonos rep has to say about that diagnostic you submitted. As near as I can tell, you've covered all the bases
    Bruce
    Tyler M
    Retired Sonos Staff
    September 7, 2017
    Just turned itself on again without me doing anything. Diagnostic # 7807347

    Hello, and thanks for reaching out. After looking over the diagnostic there doesn't appear to be any issues that would indicate playback is starting all on its own. To help troubleshoot this issue we'll need to get some more information.

    When the audio playback starts at random, what source (Spotify, Apple Music, or TuneIn) does it show as playing in the Sonos application? Do you have any devices connected to the Line-In port on your PLAY:5's?

    If using the Spotify Connect feature it may be good practice to update your Spotify password to ensure that you're the only person using the account and let us know how it goes.
    Chris
    Lead Maestro
    September 8, 2017
    Any cats in house? Known to press buttons.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    AWalker
    Lyricist I
    December 15, 2018
    I recently had this problem too but don't think it is a Sonos issue for me. I use Spotify and on investigation found lists of recently played music that definitely aren't mine. Also, my playlists disappeared on several occasions and I had to reinstall them. So finally the penny dropped and must assume my Spotify account had been hacked. NowI have updated my Spotify password and hoping I have solved this freaky problem.