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stacyhaase
Contributor I
August 6, 2018

Can't log out

  • August 6, 2018
  • 15 replies
  • 27237 views
For some reason the account listed on the app on my phone is for my husband. I have no idea how this happened and neither does he. He doesn't know his password. I need to switch to my account on the app on my iPhone because under his account only 2 of our subs show up and we can't add anything without him being signed in. Also, we need to use my account because he doesn't have pandora without commercials and I do. You would think it would be easy to switch account of who is logged in - but this seems impossible!
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      belstad
      Lyricist I
      February 16, 2019
      Deleted the app, reinstalled it. I had to simultaneously press the play/pause and volume up buttons on the playbar. It detected it and now it works.
      papalbina
      Lyricist I
      March 7, 2019
      i think what you need is the "forget current sonos system" and connect to your sonos again, but i'm not sure. our problem was that we have several sonos connected to several accounts and we were trying to set up a new one with a another account. i go connected to a sonos by mistake and couldn't get out of there to add the new speaker.
      Contemplative
      Prominent Collaborator II
      March 8, 2019
      I think the issue could be there are 2 Sonos systems setup. One under yoir email the other on your husband's.
      I dont think you can have a speaker active on 2 accounts. Which is probably why you cant see all your speakers.

      To resolve you will need to decide which account you want to keep which is looking like yours?

      To fix, I'll delete the app from your phone and reinstall it, connect ro existing system whicj is where you should be able to select the right account.
      You will then need to factory reset of any speaker you cant see and readd them again.

      Your husband will also need to delete and reinstall his app to be on the same system as you. No further speaker reset shoild be needed.

      As already pointed out you csn have multiple instsnces of the same service connected.

      I woild also suggest sharing the sonos password to allow both party carry out functions that need the password, other than resetring3it as only the email owner can do that.
      I hope this helps
        mikedillin
        Contributor I
        March 20, 2019
        Contemplative
        Probably the best answer yet the problem seems to be that Sonos makes it very hard to sign out of an account so if there's a legacy account like the husband account you can't sign out of it if the husband goes away it's a real pain.
          wonkycube
          Lyricist I
          March 29, 2019
          I'm having the same problem and it is really infuriating, especially coming a from brand to sells on ease of use. I work in a building with multiple studio units who share the same wifi and my app keeps connecting to someone else's speakers. Sonos please fix this problem so I don't have to uninstall and reinstall every time something goes wrong. JUST ADD A LOG OUT BUTTON ON THE APP! not that hard!
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