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martyrsa
Contributor I
September 5, 2017

Sonos speakers turn on themselves often in the middle of the night!!!

  • September 5, 2017
  • 15 replies
  • 8429 views
My speaker system turns itself on without being prompted. This occurs day and night, but night blaring music frightens me and is persistent. At least during the day I can turn it off. There are no alarms set and I think this is a software issue. This has been happening ever since I bought the speakers and the only way to correct is unplugging the entire system. I suspect Sonos software is just plain bad, but would love a better explanation.
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    15 replies

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    JuanKa
    Lyricist I
    March 29, 2019
    Same issue. Few times in the middle of the night the system turns on. Diagnostic # 1503486330.
    Stanley_4
    Stanley_4
    Grand Maestro
    March 30, 2019
    You might want to contact Sonos Support with your diagnostic number, the forums see little Sonos Staff time on weekends, check the Contact page for your best option. I think they list twitter as open 24x7.
    Airgetlam
    Airgetlam
    March 30, 2019
    There's four potentials on this kind of thing:

    1) An outside user still connected to your Sonos via Spotify
    2) A TV turning on in order to check for firmware updates sending a signal through to a Sonos speaker (internal speakers aren't turned on, but apparently the optical port does get activated)
    3) A device connected to a Line-In on a Sonos device triggering the Sonos to "auto-play"
    4) A Sonos alarm of some type.

    The diagnostic, if taken within 10 minutes of the event, should give the Sonos techs an indication of what the "wake up" event was.
    Bruce
    ratty
    ratty
    March 30, 2019
    The diagnostic, if taken within 10 minutes of the event, should give the Sonos techs an indication of what the "wake up" event was.Actually the diagnostic log in question doesn't 'age out' as such. (That is an issue for RF interference, for example.) The log which records playback control events only wraps out after it fills with further events. If nothing much happens until the morning the evidence should still be intact.
      Airgetlam
      Airgetlam
      March 30, 2019
      Ah, thanks for the clarification.
      Bruce
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