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Rudie
Rudie
Enthusiast II
December 4, 2018

Phone no longer reconnects to Sonos when in range

  • December 4, 2018
  • 22 replies
  • 633 views
Recently I've noticed that my phone (android) no longer reconnects to Sonos when in range. (eg, when I come back home). I noticed it a couple of updates ago, hoping it would be fixed, but not yet - hence the post:

Basically, in the past, with the android app, the controls are persistently in the notification area (or the lock screen), allowing you to control the speakers as expected. Even if you went out of range, it would pick up where you left off when returning home.
Not any more.
Now you have to load up the app back up each time to get the controls to show up in the notification area. Very annoying.

Sonos Bridge, 2x Play1, 1x Play3
Sony Xperia Z5 compact
Everything is up to date.
I've tried a reinstall, and resetting my Sonos set up.

Anyone else experiencing this?
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    22 replies

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    Jeff S
    Jeff S
    Retired Sonos Staff
    April 9, 2019
    Bump
    ^ Legnum Nick gets it ^

    Although it wouldn't say it's a first world problem – anything relating to smart speaker system is first world. IMO it's part of the basic functionality of the system that I am (was) used to.

    Anyone from Sonos care to comment?

    Hi Rudie,

    I'm not aware of any known issue around this, but I think it would be best to have our phone team take a look, and escalate the case if needed. Please give us a call, you can find our number here.
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    simondo
    Trending Lyricist I
    April 11, 2019
    i've had sonos a few years now, and presumed this was the way it was supposed to be.. always been like this for me. Once i've left my wifi I have to open the app to gain control again on returning home. Frustrated now I know it doesn't have to be this way.
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