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Pravin
Contributor I
April 6, 2019

iOS app crashes frequently

  • April 6, 2019
  • 8 replies
  • 1393 views
Recently released iOS app (10.1) crashes frequently. Something is not good, please fix.
iPhone 7 (12.1.4)
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      8 replies

      Smilja
      Smilja
      April 6, 2019
      Removing the iOS app, restarting your iPhone, reloading the Sonos app from the App store might solve the issue.
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      PravinAuthor
      Contributor I
      April 6, 2019
      Didn’t work:(
      PravinAuthor
      Contributor I
      April 6, 2019
      Thanks, I did but no luck, still crashing 😞
      Smilja
      Smilja
      April 6, 2019
      Submit a diagnostic then and reply here with the confirmation number, for the technicians to take a look at.
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      PravinAuthor
      Contributor I
      April 6, 2019
      Diagnosis confirmation number is 524442496
      Jeff S
      Jeff S
      Retired Sonos Staff
      April 12, 2019
      Diagnosis confirmation number is 524442496

      Thanks for sending in the report. Do you have any other controllers on your system? Does the app crash when using them too?

      There are some connection errors showing up between your speakers and wireless network. This could lead to issues with the app connecting. Try changing your router's wireless channel to 1 and test it out again.

      If you're still having troubles, it would be best to continue troubleshooting live with our phone team. You can find our phone number and hours here.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
      PravinAuthor
      Contributor I
      April 13, 2019
      Tried on iPhone 5, still crashing, diagnostic number is 970316151.
      Changed channel to 1, still crashing, diagnostic number is 1548512796.
      App version is 10.1.1
      Jeff S
      Jeff S
      Retired Sonos Staff
      April 15, 2019
      Tried on iPhone 5, still crashing, diagnostic number is 970316151.
      Changed channel to 1, still crashing, diagnostic number is 1548512796.
      App version is 10.1.1

      Thanks for the report. I don't see any errors which would explain the issue in your report. It would be best to continue troubleshooting this live with our phone team. Please give us a call, our phone number is found here.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
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