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I’m totally annoyed by suddenly not being able to have access to my Sonos. Won’t update. Tried all their suggested fixes. Now need to wait until Monday to speak with a live person!
Well, they do provide 24/7 support on both Twitter and Facebook. If you click on "Contact Us" at the bottom of this page, you'll get more information about that.
Being forced to update my app and Sonos devices (then join a “community” so I can comment to no-one in particular) just so I can adjust the volume is a terrible user experience. I want to watch something now, not spend 20 minutes updating my system. Nothing you do or say will change that. I am severely restraining myself from saying what I really feel here, but if this practice continues I will happily replace me entire sonos system.