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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,144 Topics
  • 55,702 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8144 Topics
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C0roweContributor I
asked in Controllers and Music services
sonos starts playing on disconnection of bluetooth headphones

Hi,  Last two nights Sonos has started up in the middle of the night.   Tonight, it started at exactly the time I switched my Bluetooth headphones off. Ive tested again, and the same happened.  I was listening on bose headphones, to Google podcast. Nothing to do with the Sonos app. As I close the headphones case, Sonos starts downstairs.  Can anyone help my sanity please? Diagnostic 1284306834

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C
1 year ago
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TStinContributor I
posted in Controllers and Music services
Why can I not convert Apple music to MP3?

The music (files) that I downloaded from Itunes to my PC are in a mpeg-4(protected) format.  I’ve tried converted into MP3, however due to the protection/DRM the file will not convert into MP3.Any suggestions or solutions?

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Airgetlam
1 year ago
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BenjaminB1820Contributor I
asked in Controllers and Music services
Browse music in Spotify works on iPad controller, but not in iPhone controller. Same app version

HiI have an issue in my Sonos setup - I can browse Spotify music in my iPad app, but I can’t browse Spotify in my iOS app.In the iPhone app, I can start music from Spotify if playlists are favorites or recently played. But I can’t see content of lists and I can’t seach music in my iPhone. Ipad and Iphone devices are connected to same network, same version Sonos app.What is causing this? Please help/Benjamin System factsSonos devices:AMP + 2x One SL in surround setup 2x Play:3 in stereo pair 4x One NetworkMesh network (2.4 GHz and 5GHz with same SSID - TP Link Deco setup) All Sonos devices connected to the 2.4GHz network Both controllers (iPad and iPhone connected to 5GHz)Controllers/app versionsiPad (iPad OS 16.4.1) - Sonos app version 15.3 (Build 72240060) iPhone (iOS 16.4.1) - Sonos app version 15.3 (Build 72240060)

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controlav
1 year ago
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NoStressContributor I
asked in Controllers and Music services
"Unable To Browse Music" in certain areas of Calm

We’re having a weird problem with Calm in Sonos (IOS and Windows). Many areas of Calm are working fine, and all of them work fine via Calm’s site and app. But certain areas are broken with “Unable To Browse Music” in Sonos.Here are a few specific examples:Meditate - Kids - Cap’n Dreambeard (both of them)Meditate - Kids - Balloon BreathMeditate - By Guest Instructors - Deep RestMeanwhile, these seem to work fine:Meditate - Kids - Mindfulness with MalikaMeditate - By Guest Instructors - How to MeditateThis never seems to happen if there is not a third nested folder, all those seem to work. If there is a third, it seems to be randomly broken. It was actually easier to find broken ones than working ones when there’s a third nested folder.Does anyone else have Calm set up, and can confirm if this problem is just for me, or happening to everyone?Thanks!

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1 year ago
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jdewoodyContributor I
asked in Controllers and Music services
Unable to connect to music service Airsonic

Hello! I have my own Airsonic docker music server I use to stream to my phone and listen at home or work and the Sonos app has Airsonic listed but when I try to add it, I only get “Check your network connection” with Try again or Not now. This is via Android app or Windows app. I do not have any ports blocked on the local LAN and I can connect internally and externally to Airsonic. Can you recommend what I could look at to figure out the issue?

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J
1 year ago
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Smiffy5555Contributor I
asked in Controllers and Music services
Help upgrading to Sonos S2 app

I’ve historically used the S1 app on my iPhone to control my system. I’ve recently bought 2 x new Era 300’s (to replace 2 x Sonos One’s), which I understand only run on the S2 app, so I need to know which products on my whole system I’d need to upgrade for them to work on the S2 app. I have an old Playbar and Sub (Gen 1?) connected to my TV, which is the area I’m looking to use the Era 300’s with. Any help would be appreciated.

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1 year ago
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jimmcwilliamContributor III
asked in Controllers and Music services
Tidal to Gen Beam 2 - Tracks won't join Queue

Hello,Just signed up to Tidal and I’m trying to play music on my Gen Beam 2.I can use the Tidal app on my iPhone and then redirect the audio to the Gen 2 speaker, this works fine.However, if I use the Sonos app and select a track from Tidal I get an error message saying ‘Unable to join queue’.Any ideas what I’m doing wrong? Is it something to do with my WI-FI set up? I have the Amazon Eero devices so I suppose my phone could be connected to a different Eero device compared to the Gen. I have audio quality in the Tidal App set to Hi-Fi for both streaming and download. My Wi-Fi is Virgin Fibre with 81 MBPS download.Something I’m not entirely clear on is whether or not my Gen 2 plays back at Hi-Fi quality if I use the Tidal app on my iPhone and redirect the audio to the Gen 2. Isn’t this using Airplay, which can’t support hi fidelity audio?This was my understanding with Apple music at least.Any help appreciated.Thanks,James

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Corry P
1 year ago
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johngordonmooreContributor I
asked in Controllers and Music services
changrd broadband provider

Changed broadband provider now sonos not appearing in my app 

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UKMedia
1 year ago
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PingouricateContributor I
asked in Controllers and Music services
Android app - SoundCloud - Albums not visible

I've added SoundCloud to the Sonos app for Android, but I don't see the Albums menu entry in the app (the URL /albums on the website). How do I add it please?

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P
1 year ago
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BCDContributor I
asked in Controllers and Music services
Amazon Music

I live in Japan and my iphone is set up using English.Since I use Amazon Prime Japan, I tried to use Amazon Music. The Sonos app will only take me to Amazon Music USA. Since Amazon Prime Japan membership is not valid for Amazon Prime US, I cannot complete the setup. Is there a way around this?  

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Corry P
1 year ago
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RaqtorContributor I
asked in Controllers and Music services
Impossible to output audio from iOS to sonos products?

I feel if it was possible I would have found it somewhere. Just making sure nobody is sitting on a secret trick. Not looking for the airplay output option in top right control center. That only works with apps specifically designed to use airplay audio.  Thank you.  

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1 year ago
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SmixContributor I
posted in Controllers and Music services
No Controls on iOS lock screen

Hi Guys,I have the latest sonos app version (15.1.1) and the latest iOS firmware (16.3.1) and i can’t see the controls sonos app on my lock screen.The few same issues related on the forum are outdated.Can you help me please to resolve this issue?Thanks in advance,Regards.I have 3 Play:1 and 1 Roam at home. Moderator note: We updated this article in October 2023 with new information below.We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience. The alternatives to controlling volume, mute, tracks that I’m aware of are:Voice control (acknowledging OP rejects this option) Opening up app on phone (again, acknowledging rejection) ‘hard buttons’ on the speakers themselves. For home theatre room, TV remote controls will control volume and mute Various third party smart home remotes Using a

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1 year ago
soundheals
soundhealsContributor I
asked in Controllers and Music services
Playing Dolby Atmos Mixed Tracks through Arc/Era 300s

Surround Sound newby here! I am a composer/producer and want to use the Arc and Era 300s setup for a surround sound music experience.  I read that Sonos Era 300s will only play Dolby Atmos tracks via Apple Server.  If I mix my tracks in Dolby Atmos, can I not just connect to the speakers via Bluetooth and play the exported Dolby Atmos .wav track sent from an iPod or PC?

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soundheals
1 year ago
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royascuderrContributor I
asked in Controllers and Music services
Incompatibility between Sonos and WordPress audio player.

"What is the compatibility issue between Sonos and a WordPress website, and what are the possible solutions to integrate Sonos audio products with the website's audio player?"   

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Airgetlam
1 year ago
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Paul OvertoomContributor I
asked in Controllers and Music services
Sonos creates "Various Artists" (in the artists list) and then shows a list of collection albums

I have just rebuilt my whole iTunes library. Every number has its own artist, which also has his own folder in the music library. I have NO folder with the name “Various Artists”. However, when I open the SONOS app to the artists list, I see all artist neatly listed but ay the end of that list (under “V”) I see an artist with the name “Various Artists”. When I then click on that, I get a list of collection albums which in turn holds e specific number.NONE of these music numbers is tagged as being part of a collection.E.g: Parel Williams with the number “Happy” shows in my iTunes library as a folder “Pharrell Williams”, which hold the music file “Happy”. Sones shows this item ONLY under the artist Various Artists and (when I click on that) the album “Despicable me”. This album is not flagged as a compilation.Where do I go wrong?

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P
1 year ago
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ErnieDContributor II
asked in Controllers and Music services
Can't sign in to use new features

Hi. When I use the Sonos app on my iPhone, I see a prompt at the top of the screen:“Sign in to use new features.”But when I tap on the link, it autofills an email address that isn’t the one through which I’m currently registered, so I’m not able to log in. And I can’t change the email address to the correct one, even though it’s stored in my 1Password account.When I use the website, I can log in using my correct email address and PW, but that doesn’t help me on the app.Can anyone tell me how to fix this? Thank you.

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jgatie
1 year ago
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StuartMEnthusiast I
asked in Controllers and Music services
Removing On this mobile device feature for Android

I received an email a couple of days ago saying that due to issues with Android 13, the play music on this device will no longer work, so the feature will be removed from the app on 23 May.I can't see this up for discussion on the forum.I have a few questions. Is this S1, S2 or both? Is it not possible to work around this in the software?Why remove the feature for everyone on 23 May when many users aren't using Android 13 yet and could continue to use the feature? 

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1 year ago
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Anonymous
asked in Controllers and Music services
SiriusXM

Siriusxm is not listed as a service in the list that appears when adding services. So I cannot add it as a streaming service. App, sonos port all have latest firmware. As does iphone I am using to add the service. Tried 2 different phones and one ipad with the same result.

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Airgetlam
1 year ago
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Hilmur13Contributor I
asked in Controllers and Music services
RTE Stopped working via sonos app. Works fine via Alexa on Sonos 1

RTE Stopped working via sonos app. Works fine via Alexa on Sonos 1 

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1 year ago
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MAC1950Avid Contributor I
asked in Controllers and Music services
iTunes download - poor quality audio playback

A strange one - perhaps?I bought a used CD from Ebay recently - but when downloaded on iTunes and transferred to Sonos system the audio playback was poor quality.So I cleaned the disc with Isopropyl alcohol and tried again - same poor sound.I then acquired a second copy of the same CD from a different seller and repeated the download etc. - same result.The chances of both discs being iffy must be slim I would have thought ?When played on my “boom box” retreived from a cupboard the album reproduction was fine.Any thoughts ? 

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1 year ago
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Luckydog22Contributor I
asked in Controllers and Music services
Simplify music library, playlist, My Cloud, Apple Carplay

All I have ever wanted to do was get our 3000 uploaded and downloaded songs out of ITunes and in a format where my wife could simply create a playlist and play it on one app. I bought Sonos to do that. Sonos has some great qualities but it is only a controller. I bought My Cloud by Western Digital which got my music out of iTunes but, lacks some things to make smooth transition. I bought Sonos Roam for on vacation playing and couldn’t access Sonos playlist. We bought a new car with Apple Car Play, can’t access playlist because Sonos doesn’t interact with it. She really hasn’t made the switch to just streaming she wants to be able to use our existing library plus add a few downloads here and there. Anybody else having these issues or found solutions?

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Corry P
1 year ago
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Sails15Contributor I
asked in Controllers and Music services
Strange no sound with Golf channel

So satellite service provider has forced us to update our receivers, Arris 830s, and we have had various problems one that I find really strange, no sound on the Golf channel.Every other channel is just fine and the Golf channel was fine on our previous Arris 630 boxes.Setup is a Sony XBR65X800H, Sonos Beam and 2 Play 1s fed by HDMI and all ethernet connected.I would appreciate any suggestions on how the solve the problem.thanks

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1 year ago
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les0604Contributor I
asked in Controllers and Music services
how to play music downloaded to my iPhone through my sonos speaker

I have an S1 Sonos Speaker and have bought & downloaded 22 albums to my iPhone and cannot play them through my speaker. I am an EE customer.what do I need to do to be able to play my music? 

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1 year ago
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cfcheah5Contributor I
asked in Controllers and Music services
Unable add Spotify into my Sonos apps

I have tried out both iOS phone and PC to add on Spotify playing on SONOS app. Its not work and unable to find the services as community provide the way how to add on.Tried restart both spotify and SONOS apps, it does not help and solve the issue. Please help and advise on this issue how to resolve it.Appreciate all members and kind advice.

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1 year ago
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DanilichtiContributor I
asked in Controllers and Music services
Apple Music Library - Tracks sorting

i recently subscribed to Apple Music and added it to Sonos. When I wanted to play the tracks that I saved in my library, i noticed that all tracks are sorted alphabetically instead of by date added like in the Apple Music app. this is really annoying, since I usually listen to my favorite tracks from new to old.  is this a bug or a missing feature? Perhaps I don’t know how enable it? id appreciate some help.  best regards 

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Greg Shamu
1 year ago
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