There are 1000s of negative posts covering the introduction of the new S2 app on 7 May. Many report significant problems and issues following the upgrade. Many are expressed in angry tones. Many simply express disbelief over the changes. Many request help, but seldom receive a response. Many threaten to abandon their existing devices, others have already done so.
I believe the main reason for this unprecedented negative response lies mainly in the fact that official responses to these posts can probably be counted on the fingers of 2 hands, if that.
All this was compounded by company statements that there were no problems being experienced by users and the march to a brighter future would continue unabated. As a consequence, 100s have been left spinning in the wind wondering just what the hell was going on.
Seldom, if ever, over decades of involvement in the varied world of information technology, have I encountered such an Alice in Wonderland phenomenon where each side appears to inhabit a different and incompatible reality.
One has to wonder how long can this situation continue without some definitive and authoritative response from Sonos. Leaving defence of the indefensible to a miniscule number of user supporters who claim not to have encountered any of the difficulties expressed by the other 1000s is not a clever or responsible direction for Sonos to take.
Anger, disgust and resentment will grow as each implementation of the brave new world brings even more problems and issues with it, accompanied by a deafening response for explanation or assistance.
Shame on you, Sonos.