Controllers and Music services

I appreciate that Amazon have changed the format of their products and you can access less with prime however I still have more functionality when I use the Amazon Music app vs accessing Amazon via the Sonos app. For instance on the amazon app I can still see track listings on certain albums whereas on the Sonos app it just launches into playing the album and I’m not able to look at it select certain tracks? 

If you select an album the music that plays is not the album of choice and album contents (songs) not shown

I recently bought my first Sonos speakers (a set of Sonos One SLs from Costco setup as a stereo pair). I added YouTube Music after a couple of hiccups (something to do with “brand accounts”) and am able to play music on  the speakers. I have an individual YTM Premium subscription.I am running to two, probably related, issues:Launch Sonos app | Search for a song | long press | Play Now: This plays the song, but then stops after that song is done. In contrast, on the YTM app, I have ”Autoplay” enabled and clicking on the “Up Next” tab shows a long list of similar/recommended songs. This does not seem to work similarly within the Sonos app. Launch Sonos app | Search for a song | long press | more | Start Radio: This starts the “Radio” feature - but with a completely random song and not the song I searched for. Is this expected? The song is not completely random though -- each time I search for aspecific song and launch the radio, the same “random” song starts playing.Is this a known issue

Hi allFor some reason when I click on any playlists it just auto plays and does not open the playlist to let me see the songs in it. I have removed Amazon and re added it to my Sonos App. See screenshot attached 

Sonos released another minor patch 14.19.1. No details are provided yet.  Has anyone updated? Any feedback?

I Sonos planning to fix this or is my Play 5 now junk?

The Sonos app on my iPhone 6 (iOS 12.5.6 and stuck there) is no longer functional, it asks for an update and most parts of the app greyed out.Why ask for this update and cripple the app like that?The funny thing is that the alarm I set up in the app still works and wake me up every morning, but I can’t change the time or what is playing!

I have 1,000s of songs on a stand alone hard drive (no power). I want to play them on my Sonos, utilizing either a music source, an app, or hardware (3mm input jack).  I would like the functionality to search songs/albums/artists (just like an iPod).  Any suggestions?

Hi Sonos Friends,Been using Spotify Family as our primary music streaming for Sonos and everything else. I want to take advantage of Amazon Unlimited’s higher resolution for our Sonos system, but the 13 year old daughter insists she will die if we cancel Spotify because of her 10,000 playlist combinations of the same 47  pop songs. I understand that you could transfer the playlists from Spotify to Amazon, but let’s not open that can of worms for the moment because she is 13 and rationality is only a small part of the bigger picture.If I wanted to let the kid keep her Spotify and take on Amazon Unlimited for our Sonos, can I get away with a one device account for Amazon Unlimited or do I need a multiple device account? Anything from experience I’m not accounting for or should be considering? Be Well an Thanks a Ton.

Dear Sonos, You make great speakers, but your app sucks. It doesn’t just suck, it sucks a**. I have loads of gadgets and apps to control them: routers, switches, smart home devices, smart speakers, etc. But never have I seen such a poorly designed app and associated hardware integration. I don’t even know where to start. Installation, adding devices, removing devices, adding services, vanishing speakers, vanishing services, things magically appearing after being absent for days. Honestly, just start from scratch and give us a world class app to go with your world class speakers. It’s not gonna be easy, but it will be worth it in the end. Thanks.  Moderator Note: Modified in accordance with the Community Code of Conduct.

I am currently trialing Tidal Hifi and playing it on a stereo pair of Sonos Ones.The Tidal App on my Android phone lets me stream to Sonos and I have the streaming quality set to the highest available. I can also use the Sonos app to select Tidal music. What I would like to know is whether there is a difference in the music quality using one or the other. I find the Tidal app better to use.Thanks in advance for any of your insights.Andrew 

How do I transfer/download personal iMusic playlists to Sonos? 

sick to the back teeth with Sonos messing around with updates think of selling up and trying someone els, one week it sounds ok the next it sounds terrible

Seen a few answers for this but i’d like one from Sonos.When will Trueplay be available & work on an iPhone Se 2 ?I have tried setting this up with an older iPhone 8 still would n’t happen.I have the latest version of the app & all software.

Hi.  I have been using my S1 App for quite some time now as the majority of my system is quite old.  However I have recently been gifted a new Roam SL which is S2 compatible only.  Now, I know I can split the system for S1 and S2 systems (and if I have read it correctly, it is really only my Play 5 that won’t work with the new S2 app) and I am happy to set up two systems.  However my question is this.  Can the speakers that I move across to the S2 app (Play 1s, SYMFONISKs, Playbar) also be added back into the S1 app?  IN other words, when I use my Play 5 with my turntable, can I have those S1 compatible speakers on both SONOS systems?

When will the Sonos app start supporting Android better?  I can't add devices on my Samsung Galaxy S20 with the most recent OS and most recent app versions as of 11/2022 but have no problem with the app on an old iPad.  It's very frustrating. 

System working fine this am & then it just stopped. Logged back in & only 1 room shows as avail. I have inside & outside. Unplugged everything & got a message to add a new net work & now I am here for 40 mins. It will not let me escape. Any assistance will greatly appreciated! 

We are working on a feature on Sonos S2 device and some of our changes are impacting Sonos S1, as the same SMAPI are getting invoked for both S1 and S2.Is there any incoming string like version or something similar that will help us distinguish between S1 and S2.

I have my music library on pro-level Netgear NAS, with everything in order. I have a 1 Gb LAN connection to server, so WiFi/WLAN connection problems are not applicable.Every time I get a Sonos update I apply it, get a 1101 Error, apply it again, then gets the message there is nothing to update. But Sonos is updated.However, after every update Sonos cannot access my music library anymore. Doing an “Update Music Library Now” results in an error (after a few minutes, the time varies): “//N//N is no longer available...”However, at (exactly) the same time Sonos has no problem playing the music that happened to be in the Sonos queue (the queue isn’t emptied during an update), which of course resides on exactly the same NAS with exactly the same connection details (that Sonos already has). So “technically” there are no glitches, otherwise Sonos wouldn’t even be able to access the files it is actually playing.The general advice is to remove and then restore the connection. However, if I do thi

I have Sonos S2 set up in a holiday let with 4 speakers and 4 controllers set up as bespoke Sonos controllers using old iPhones and imaze so the phones cannot be used for anything else.this setup is absolutely great and works well.I have set up an extra Sonos account only used for this location and all of the controllers are logged out of the account.However, I am still concerned that guests could fiddle with settings and break the system.It seems possible to go into system and try to downgrade to S1 for example? Is it ?Is there anything detrimental a user (who is not logged in) could do, and if so, would it not be appropriate to either hide or disable some system options unless logged in ?Most users would probably not poke around with the system settings, but setting an alarm is a useful function for example and can only be done within system, but I don’t want to invite users to dig around unnecessarily.

My Sonos system works fine, except for accessing my Music Library located on my MacBook. All the songs, artists, playlists etc. form my library are displayed on Sonos, but when attempting to play a song from the library, keep getting “….can’t find server…. error”. Have tried numerous fixes over time without success. Any suggestions. Thank you.

I have two Sonos one speakers set up as a stereo pair in the lounge. i have just bought a Roam for a different room in the house. However whenever I ask the Roam to play a station or music the two One’s also come on. Is there any way to unlink the Roam from the two One’s so the rooms are Independant of each other? thanks

I have two music services, Apple and Amazon. If I’m listening to a song and I want to browse the artist or see album info I can tap the three dots and do so if the song playing is from Amazon. If a song is playing from Apple Music, I can’t do either. I get a “No Selections available” message.I have reauthorized Apple Music, logged out and back in and I have an Apple subscription. I’m using iPhone 11. And if I am playing an Amazon Music song I go right to the artist or album.Not sure what’s up. 

When using amazon music prime we cannot see the songs on the queue and hence can’t go forward or back in tracks during playlist playback

I just noticed today whilst playing from music I ripped onto my NAS that I am getting an “HD” icon on the screen. I looked at the Sonos blog and they mention HD music but then say there’s no accepted definition of what that means - sampling rate, bit depth etc. So I wonder what this is telling me or what criteria for showing the HD icon are?This file is FLAC 44.1KHz (There doesn’t seem a straightforward way to get bit depth in Mac OS).NB I tried another file I have and that is m4a and 44.1 KHz and also shows HD