Controllers and Music services

I would like to ask for a precise, step-by-step solution to the following matter, someone should not describe in general terms how to solve the problem.We live together in an apartment with my wife. We bought an ARC+Sub and a Roam. I registered my own username and put all three units into one system. I named ARC+SUB Living Room, and Roam runs as Sonos Roam.The situation I want to solve. I would like to listen to the Rolling Stones on TIDAL on ARC+SUB in the Living room, for example, with my Tidal subscription.My wife and I listen to the Beatles from Spotify on the Sonos Roam in the other room with her Spotify subscription.How can this be solved so that the system does not crash?What does my wife have to do to be able to do this?Does it need a separate registration with Sonos?Please explain to me as if I were a five year old.

Since the update accessing my albums under Spotify always times out, ie. I get the „something went wrong“ notification. Prior to the update this was working fine. Haven’t seen this specific problem with the update. 

Hi I installed the previous version of the app using aptoide.I am happy again!

remote Controller S1 for android doesn't Play the whole queue

Hi,I have two questions after successfully resetting up my Play 1 after moving house:When I play my sonos radio stations, I cannot see the actual piece of music or program that is on the radio at the moment i can no longer control the volume on my device volume; I can only do this with the sonos slide control.are these things I have to get used to now?thank you 

Whilst my tv is playing through my arc speaker and shows on the app it is doing so then how do I play music on my roam and move using the app?

Ich habe in zwei Häuser eine Sonosanlge stehen. Bei der alten app musste ich mich nicht manuell abmelden und im zweiten haus mit dem anderen Konto anmelden, dies war immer gespeichert. Also je nach wlan am handy hat die app selbst gemerckt welcher user der richtig ist, jetzt muss ich abmelden und mit dem richten anmelden.

I have four Sonos speakers in my main setup. With this new app my wife and I both find it difficult to play music on a single speaker.  For instance it seems to default to my “Garage Speaker” and if I want to play music in my “Main Bathroom” it's cumbersome to get music to play because it always defaults to the Garage speaker. 

I just updated the new app and I cannot connect to my SiriusXM account. I tried three times and was authorized three times by SiriusXM but Sonos still will not connect to it.  Anybody have any suggestions?

Does anyone know of an alternative app that works with Sonos products. This new app is horrible. 

Please bin the new app and let me have s2 back. I mostly listen a premium radio station and now I am unable too, aswell as numerous other issues.

This update is missing a lot of features that were previously available. We use this in our gym to manage our Sonos system. After the update FitRadio no longer works as none of the genres, playlists or favorite artists/DJ’s are visible. Even after removing and reauthorizing the service. So a paid for service is worthless currently. Pandora is limited in functionality after the update as well. Not sure the purpose of this update but Sonos should provide an opportunity to roll back or fix asap. 

This sorry saga has all the hallmarks of an 'abusive relationship' including gaslighting, coersive control, mistruths and neglect.   It has to rank pretty high in the list of worst commercial practices ever.  NETFLIX will probably in time make a 6 part documentary out of this. 😁.Meanwhile, stay courageous as Sonos would want you to be 😁 

Is there a way to add a song or album to the que n the new Sonos app? The onlu option I see is to,replace the entire que.

Hi All,Anyone know how you can get the volume level i.e 20% volume on the new app update to appear? It just gives you the volume slider with no number next to it. Thanks All. 

I just updated to v 80.00.04 of the ios app and I can’t see any way to shuffle my entire music library. I can still do it from the desktop app and it will then work on the app but the queue comes up as empty and there appears to be no way to initiate a shuffle of the music library from the app.Am I missing something or is this somebody’s bright idea of an “improvement”?

How can I get the old app back?

I believe this move was Sonos trying to force previously satisfied customers into Sonos’ own, ad-supported, Spotify-lite ecosystem. Idiocy and incompetence are also plausible explanations, but I think this was a business decision they made explicitly.Either way, the new app is a disaster, and the bad faith continues in that Sonos have done nothing to delete this update and allow us to revert back to the prior controller app.I can no longer search my own library. I mean, seriously? I cannot build or edit queues of my own music. Seriously?Talk about destroying brand loyalty. Well done. Hundreds and hundreds of dollars spent building my system and now you’ve effectively burned it to the ground.FIX THIS.

I opened my Android phone yesterday and discovered my Sonos widgets were gone. I was going to just carry on using the Sonos app which, so far, works fine but the sleep timer feature is also gone. Will it and the widgets be reinstated? 

Bunch of 💩 s*** company. Moderator Note: Modified in accordance with the Community Code of Conduct.

Apparently with this new failed update came with play.sonos.com.  I do not consent to my devices being remotely accessible.  Sonos doesn't even support 2FA.  Why on earth would I want them remotely accessible across the whole internet?  WTF.

Hi all Initial thoughts on the new play.sonos.com. Good concept, I love the idea of having a web app that I can control from any browser. I used slimserver for 20 years and was used to doing this in a browser anyway. But it’s sooooooo slow. Really slow to navigate and to actually do anything, and you have to refresh the page to see what’s actually playing based on what you’ve chosen on other devices.I uninstalled the Windows app last week. Today I reinstalled it.Just my 2p.  Jim

S2 app updated and now can not get anything on Global Player. I have tried removing the Global Player and reloading signed in to Global still no change. Removed the Sonos app and reloaded nothing. Tried restating the system, router , iphone still nothing. Please can you tell me how I can resolve this as the new app does seem to have limited tools in settings. The only thing that has changed is the update to the S2 app ever thing worked correctly before the change.

I use the audible UK library.   This is accessible using the old S2 app.  Using the new Web app, this defaults to Audible.com and my library is no longer available.😝 Best descriptor for this catastrophic update: car crash, dumpster fire, piss up in a brewery.  You choose!   

As is evidenced by all of the posts here, the new App is not fit for purpose. This means that we, the users, need a plan of action to deliver all of the functionality we need. We need this in hours/days not weeks/months.The obvious solution is to backout the New App and redeliver the previous one.Please can someone from Sonos explain why this has not happened already?