Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,328 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4426 Topics

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pauljamesContributor II
asked in Components and Architectural

BBC radio intermittent

I have a Sonos Connect connected to my hi fi amplifier. Unfortunately when I am listening to BBC radio it keeps cutting out.I have now connected it to a wifi extender with an ethernet cable, but the problem is still there. I monitor the wifi extender which always has a good connectionto the main router. The signal from the extender is always strong (no problems with anything else connecting to it).The only connection problem is the Sonos Connect and nearly always when listening to BBC radio. Is there a compatibility problemwith Sonos and BBC radio? Is my Sonos Connect defective? But why only with BBC radio?I hope you know what’s wrong because this is extremely frustrating. I was looking forward to New Year concert from Vienna on BBC Radio 3but is impossible to listen to with constant drop outs.

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3 months ago
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Tiny_107Trending Lyricist I
asked in Components and Architectural

Issues with sound to my Sony Bluetooth turntable since upgrading to Version 15.10

Hi I have a pair of Sonos Era 100 and a pair of Sonos Era 300 speakers.Both pairs are used to play records via Bluetooth to my Sony Bluetooth turntable.Since upgrading to version 15.10, both of my speaker sets are able to pair up to my Bluetooth turntable, but I am getting no sound.I have unpaired and re-paired both sets several times, but to no avail.I am able to pair up my phone to them over Bluetooth and play music no problem.Anyone else got the same issue?Can anyone suggest anything?Kind RegardsMartin

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3 months ago
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GuiraudContributor I
asked in Components and Architectural

compatible Port and play:1?

Help me! I buy an expensive sonos port for listen my vynils with sonos play:1. Do you think that the sonos Pot is compatible with sonos play:1? Thank you.  

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melvimbe
3 months ago
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BradRHContributor II
asked in Components and Architectural

Deleting music folder linked to old PC

How do I delete an old Music Library folder that was previously linked to an old pc that is no longer?I have no Manage area in my settings. Want to remove the songs so when I hit them to play I wont get the message that it cant find \\xxxxxxx-PC.Using S1 AppThanks, Brad

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Corry P
3 months ago
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RoodhaarContributor I
asked in Components and Architectural

Any way to automatically mute a Port when a grouped Beam is muted (via tv remote)?

My parents have an older B&O sound system with multiple speakers, sub, etc. (don’t judge - it came with the apartment they bought a while ago). Originally there was a B&O television as well and the whole system was fairly well integrated. A couple of years later the TV broke and they had it replaced with a Sony TV. The installer used a Sonos Port which in turn was connected to a TOSlink-to-RCA converter to connect to the TV which kind of worked, but the sound relayed through it had a noticeable delay (mostly due to the TOSlink-to-RCA conversion I assume). A while later I bought them a Sonos Beam which is now their main TV speaker. The Port can be grouped with the beam and now the sound through the Port is not suffering from delays. However, when they click “Mute” on their remote both the TV and the Beam mute themselves, but the Port does not and sound continues to play through the B&O system (which the Port is connected to)So:Is there any way to automatically mute the Port

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3 months ago
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Dave fawcettContributor I
asked in Components and Architectural

connecting the sound from my Epson EH TW650 to my sonos Ray please?

I need to connect my Sonos Ray to my Epson EH TW650 projector, any simple advice really appreciated please

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D
3 months ago
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hysteria50Contributor I
asked in Components and Architectural

probleme sonos connect

BonjourLe voyant avant de mon sonos connect ne sallume plus et les voyant de l ethernet clignottent.Il nest pas reconnu par l appli.Une solution svp Moderator edit:Google Translate- Good morningThe front light on my connected sonos no longer lights up and the ethernet lights are flashing.It is not recognized by the app.A solution please

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Corry P
3 months ago
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ifessupContributor I
asked in Components and Architectural

Connect sound cuts in and out.

I have a Sonos Connect that just started cutting in/out while playing music. The sound doesn't cut out on any other Sonos devices that I have on the same wifi. Nothing has changed in the house and I don’t have any neighbors close enough that the could have a wifi interfere with mine. I have tried different steaming services, I have run different input devices on the tuner and they all work fine. It seems like I'm down to the Connect being the issue. Any thoughts on something else I can try?

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Stanley_4
3 months ago
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stickersteveContributor II
asked in Components and Architectural

using my external cambridge DAC with the port

I had been using my older ZP80 with my cambridge dacmagic200 DAC and everything was great. I loved the sound. This configuration worked on S1.  I recently added a pair of sonos 5 speakers which sound great but work off of S2, so I have been forced to use S1 for one thing and S2 for another and it is not convenient anymore and I have been having issues with the S1 set up.So I decided to get the port to replace my ZP80 and run everything off of S2. I have it working, but dont like the sound as much as what I had before. I know the port has a nice DAC built in but I prefer to use my cambridge DAC, but I cant seem  to get it configured to work right. Before i used through the Toslink connection and all was well. I have tried using the port with the composite connection to the cambridge, but the cambridge does not seem to be taking over. I want to just try bypassing the DAC in the port and using my cambridge since I already own it and prefer the sound, if this is possible. If not I may send

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3 months ago
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OdulajaContributor I
posted in Components and Architectural

Sonos Amp Sonos 5 and Sonos 1 plus Sub all stopped working.

I have a Sonos Amp with two external speakers, 3 Sonos 5 gen 1, and 1 Sonos 1 gen 1. Two bridges and one boost are in use, but the power pack is damaged. After changing my router, I can't connect to the new one. Despite reconfiguring, the Sonos 5 now shows an orange light. Need assistance. Also, Sonos lacks good backup service, especially in Africa. Difficulty reaching them; wouldn't recommend their products here. They need to address their responsibilities. Moderator edit: removed email address

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Corry P
3 months ago
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BradRHContributor II
asked in Components and Architectural

Is dual Sonos accounts on same system possible?

I have several Sonos Connects on my home network. I have a Sonos account and so does my wife. Is it possible for both of us to have our own account on one Sonos system?Thanks, Brad

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106rallye
3 months ago
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mikekiwiContributor I
asked in Components and Architectural

Connect:Amp ZP120: Spotify Connect pauses and restarts

I have a Connect Amp (ZP120) for a few months now. Basically works very well, very happy with it.But...Spotify Connect falters about once or twice an hour on average. Stops playing and continues where it left off after about 5 to 10 seconds, in the middle of the songQuite irritating. I read that I'm not the only one and I think I followed the tips from elsewhere. Removed Spotify as a service and re-installed it. As it happens during songs, it can't be Spotify-ads (I'm using Spotify Premium).Switching the network connection from wired to WiFi makes no difference either. No problem with all other connections to the same network.What else can I do to resolve this problem? Internet radio and playing my own content on my NAS work without any problems. Spotify from the Sonos S1 app also seems to work well, but is a lot less practical and user-friendly then the Spotify Connect.I'm curious if anyone knows anything that could lead to an improvement/solution. Thanks in advance!

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3 months ago
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dhunt90Contributor I
posted in Components and Architectural

sonos Connect Amp cutting in and out

 I have 2 Sonos connect amps that are both wired to my network switch via internet. Both amps cut out for 3-5 seconds at a time when streaming from Apple or Spotify. Any ideas as to what might be causing this?

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3 months ago
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SurveyContributor I
posted in Components and Architectural

connect 2 amp losing network

I have 4 conect 2 amps. 3 of these always connect to my network when using the Sonos android app. However the fourth connects app won't connect and I have to switch that amp off and and on and then it connects ok.I have spoken to Sonos and they seem to suggest that the cache or memory on that amp is full and apparently there is no way to clear it. The system is only 4 years old and hasn't been used that much. Sonos just say it's tough and I can buy a new amp and they will give me say 30% discount. Anyone got a suggestion to sort this? Otherwise these apps aren't worth having! Poor quality.

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4 months ago
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pa_pxContributor I
asked in Components and Architectural

Audio dropouts (Connect:amp)

Hi there. I have been experiencing sporadic audio dropouts across my system. I have 5 Connect:amps, and they are connected via ethernet to my router. This issue seems to occur fairly randomly across amps. Diagnostic ID: 1858171971

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4 months ago
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Hal FassContributor I
asked in Components and Architectural

Amp, Port or used Connect Amp?

My Sonos system features a sound bar and sub, as well as a Connect Amp that powers non Sonos speakers wired into my ceilings. I bought a Fluance turntable and pre amp and got a Connect to link it to the system (it’s in a different room than the connect amp). When I play the turntable Through the sound bar and sub it sounds great. But when it plays through the wired speakers it skips. Sonos says the turntable requires a separate amp to power the non Sonos speakers. They recommended either an Amp or a Port to replace the Connect. But I’m wondering if I should just buy a used Connect Amp instead. Much less expensive. 

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4 months ago
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Cliff123Contributor I
asked in Components and Architectural

Connect Amp Interference?

Hi,  I have a Sonos Arc and Sonos Connect Amp that plays sound from my tv. The arc will continue playing audio but randomly the speakers in my ceiling connected to the amp keep cutting out. I am wired and have tried moving the Sonosnet channel from 1 to 11 and vice versa with no resolution. If I switch to WiFi only, it gets even worse. Not sure if interference or another issue?  Here’s my diagnostic code 2121982684

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4 months ago
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Luis A.Contributor I
asked in Components and Architectural

Conexiones con Port

Tengo Port y lo he conectado a un giradiscos. Mi pregunta es si puedo también conectar un reproductor de CD al mismo Port y cual sería los cables de conexión. Gracias

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4 months ago
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FarouqAshoushContributor I
asked in Components and Architectural

Adding product to my account

I have 2 Sonos Ports and they were linked to an account. I made factory reset to both of them and created a new account but there is a problem linking them or registering them to my new account

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Corry P
4 months ago
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MKMBoostContributor I
asked in Components and Architectural

Physically extending boost unit location.

I have a long ranch house, with my router near one end. I want to optimize my recently purchased BOOST. Locating at home’s mid-length will likely solve spotty disconnects to paired Play:1 units.Can I simply buy/use a quality 25 ft. long ethernet cable extend to better locate the BOOST ? Or are there Limit complications of Cable or WI-FI distance between the BOOST and main router ? Thanks.

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Schlumpf
4 months ago
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plbjrContributor I
asked in Components and Architectural

Connecting Port to existing hardwired system

I want to connect the Port to an existing  hardwired system with multiple rooms of architectural in wall speakers that use a Russ Sound sdb 4.1 speaker selector and a Pioneer VSX-516 amp.  Can anyone offer advice on how/where to connect?

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buzz
4 months ago
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LarsMagnusContributor I
asked in Components and Architectural

trouble with Sonos Port and app

Just recently got a Port because my Connects memory was “done and gone’.Some trouble installing but now it works. Right now I’m trying to understand why I can’t connect to Sonos via app (s2). It seems like a lottery, it works every third or fourth time.Sometimes it’s saying that I still have my old connect in the system so “it get confused…”I should say that when the app is connected everything works great!—So, what is the problem, why the connection problem?/Lars

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4 months ago
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kaiambContributor I
asked in Components and Architectural

Ad Cabasse sub on Sonos

Hello,I have a CABASSE subwoofer. Can I connect it to my SONOS system?If so, how?I would also like to connect a vinyl turntable + usb (AKAI Professional)I have a BEAM, 2x ONE SL + SONOS RoamThank you for your answer

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4 months ago
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cocutContributor I
asked in Components and Architectural

Setting up Mini Sub

How do I know if my Mini Sub is working? The white light is on and I think I have carried out the connection but on checking whether I have connected I get the message on the App that the sub is not detected. I have Wi Fi and the Sub has power. On the app the sub has a red dot and the words 'not registered' beside it. Any advice?      

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Airgetlam
4 months ago
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SamuelGContributor I
asked in Components and Architectural

connect TV to ceiling speakers

Hi Guys i have installed ceiling speakers and an amp in my ceiling space of closed in patio. we use it for airplay streaming and it works perfectly. Just wondering the best way to connect the TV in that area to those speakers as we didn’t run a HDMI from the TV have read people have purchased a Sonos soundbar and connected to a TV and then the soundbar and amp/ceiling speakers connect wirelessly.  would like to check this is correct and if so can we purchase any sound bar or is there only specific ones this will work with

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106rallye
4 months ago
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