Ghost TV

OK...so you know your Sonos.

So what are your issues…

• Ghost TV...what is that?
• I assume L2 refers to Sonos level 2 support? 
• You’ve factory reset your speakers which is not recommended unless directed by Sonos tech support; so that bridge is burned?
• You say you have a problem with Amazon music?
• You also claim there’s nothing wrong with your network?

You seem to be asking for assistance; but from the tone of your post you’re not open to suggestions??? That said do you have a question and/or need assistance; or is this post just a rant. 🤔

I also don’t recognize “Ghost TV”. Is this a brand of TV or a model?

This is speculation on my part, but I think that you assigned the problem speakers to the AMP’s as surrounds. If this is correct, remove the surrounds from the AMP connected to the TV. They will each become their own “Room”. “Bond” them as a stereo pair if you like. The pair will become a single Room. Stereo pair or not, you can then “Group” the speakers to the AMP when you want TV sound from them or un-Group to play unrelated music.

I don’t recommend mass Factory Reset without further consult. As you have discovered, it’s a lot of extra work and is unlikely to resolve fundamental issues.

https://theghosttv.com/ ?

My original guess what that OP is saying that a TV used to be connect, but is no longer there. Or perhaps they have a source that isn’t an actual TV connected to the HDMI-ARC port on the amp.

I realize people have other things going on in their lives besides Sonos. However, the OP IMO seemed to make thier points as urgent concerns. It’s been 14 hours since my response and 12 hrs since the response from ​@buzz. 
I don’t have time to continue this back n forth with no input from the OP. Therefore, I’m removing notifications on this thread.

My amp speakers are playing as surrond speakers 

A 5 second AI search and you will see the problem.   My speakers only play music like it is surrond sound not the main sound from music.   

There was never a TV in that room (Room A).   I would be playing the TV in the the other room (Room B) and then add Room A to expand the TV source,  We where all watching the sports game and with so many people we wanted to here it everywhere.  

I would then turn everything off.  The next day wanting to listen to music in Room A and only getting surrond sound quality music,  No main sound.  Room A - which does not have a TV thinks it is connected to a TV and is playing surrond sound quality only.     It played music fine before I connected it to Room B. 

Have factory Reset music in Room A, Level 2 support has already evaluated and sent me a replacement Amp. (After 10+ calls and hours with Sonos Support - you guys can look that up.)      I will be doing the factory resetting everything next week.  I have done it before and it fixes the issue. 

No I do not need your support - I have figured out the problem.  Do not extend the TV from one room to another.   This is just a problem with the new Sonos App.  I did not have this problem in the past.

Do not ask me 100 questions again - you have the ability to see the many many chat logs, recorded  conversations etc.   

I just figured other people that have had the same problem would like to know the answer.  Or prehaps I am on of the very few people that want a TV show to play throughout the house, not just in the Theater.  Or maybe it is just an android system.

As for Amazon Music:   The Recently Played Amazon Station, and Pinned stations (again on Android) does not work with Amazon.  I must click inot Your servicers - Amazon than choose my station.  This is a minor inconveince but just anoying.   Please test your applications on Android.

The people that are asking you questions are not Sonos support, they are just users like you.  We can’t see the logs you had with Sonos support. 

Regarding advising other users, if you want TV audio to play in another room temporarily, use the Group functionality.  That’s exactly the reason the feature exists.   Do not set your other room up as surround speakers for the first room.  Do not factory reset your speakers.

I cannot say the following strongly enough:

STOP RELYING ON AI GENERATED ANSWERS TO SONOS QUESTIONS!!!!!

I have yet to see one AI answer that didn’t get things horribly wrong.  Which is to be expected, because most people who answer Sonos questions get them horribly wrong.  Instead, have a little patience and allow the people who have been answering questions correctly for years, sometimes decades, to have a go at it.

To the OP, you reset your entire system for nothing, losing all your system info in the process.

Moderator Note: Modified in accordance with the Community Code of Conduct.

In a surround Room, I suggest that you try the “Full” option described here.

Why are you against factory resetting?   

I did use the group function, it really is a flaw in the software.

Factory resets rarely solve any problems, and, perhaps more importantly, erases any diagnostic and error logs that Sonos would be able to access in order to help you.

As previously suggested, factory resets should only be done when suggested by a Sonos rep. In most cases, they’re unhelpful. 

The regulars have not Factory Reset our systems in years — since we discovered it wastes time.

Obviously, I don’t understand what you are trying to accomplish and therefore cannot offer any useful advice.

To “extend the TV from one room to another” has no meaning within the Sonos lingo. That makes it hard to understand your problem. The fact you’ve already decided this is Sonos’ fault makes it harder to help you.

So you’ve grouped two systems, following this guide: https://support.sonos.com/en/article/group-and-ungroup-rooms

But a part of the group plays like it is set up as if it were surround speakers? That would indeed be strange - though not many people have this problem since I’ve not read about it here.

What do you mean by “turn everything off”? Do you pause playback or do you cut power?

How is the group function a flaw?  You do understand that groups and bonding speakers as surround speakers are not the same thing, right?

106rallye  

If you are watching TV in Room B (Kentucky Derby) and you want everyone to hear the race throughout the house.  You add Room A (Speakers) to everyone can hear the race, even though they do not see the TV.  So I extended the TV sound to the other room.

When the race is over I turn off the TV.  Everything is “Ungroup upon music”.    

However, when I try to play Music in Room A (at a later date)  The speakers only play sound sound not the main speakers anymore.   When I look at the app it shows line-in is a TV to Room A  and there is no TV in Room A.   

In your first post you say “I have purchased another 10+ devices in the past but upgraded them.  So needless to say I know my Sonos.” 

Will you please, using Sonos terminology, describe your basic rooms setup? What speaker(s) are in Room A, Room B, etc? You say “You add Room A (Speakers) to everyone can hear the race, even though they do not see the TV.  So I extended the TV sound to the other room.” Do you group Room A with Room B? There’s no “add” or “extend” in Sonos terminology, other than adding them as bonded surrounds or adding them to a group. Are you doing one of these, or what?

I Grouped the rooms together not add more speakers to the room.

I am busy for the next 2 weeks before I have the time to factory reset all of my Sonos players.  

What is, or where in the app settings is, “Ungroup upon music”? 
 

If I understand you correctly:

Room B speaker is set to TV audio;

You group Room A so it too is playing TV audio;

You turn off the TV so nothing plays to Room A or Room B (but they are still set to play TV audio).

If you then want to play music to Room A, you Choose room A in the app, then select your music source - ITunes, Sonos Radio, Amazon music or whatever. Then the speaker(s) in Room A should play the selected source. Room B is still set to TV audio, but the tv is still turned off so there’s nothing playing through the speakers in that room.  You can then group Room B to share Room A audio, but need to do the grouping to hear music in Room B.)

Is that what you’re doing? At what point does that sequence fail? What error messages do you get?

You mention “When I look at the app it shows line-in is a TV”. Do you have a soundbar, or are you using a speaker with an aux (line-in) connection?

Sound bar and ungroup on autoplay

No errors 

You seem reluctant to fully answer my questions and my attempts to clarify and understand what you’re doing and experiencing. 
 

I can group rooms, to listen to the tv audio from my lounge in my kitchen too, and I can then play music in the kitchen the following day. No power downs, no factory resets, so the app doesn’t seem to be at fault despite what you have implied earlier.

I wish you luck in resolving your issue, but as you won’t help me to try to help you, I’ll bow out and see if anyone else will try to help. 

I also wonder whether this is the reason others are also quiet in this thread? 

I will just repeat what’s already been said: factory resets will rarely resolve problems, but it will delete any data that might help Sonos support understand the problem.