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I am looking for some help with an older Sonos system. It is a simple system with just a Sonos Connect plus a Sonos Connect Amp. All connected to a Fritzbox 7582 and a Synology DS 220+ via ethernet cables and controlled by the Sonos S1 app on Android or Windows 11. The system has always been also connected to the Wi-Fi network.

My “simple” problem is that any system configurations, for example the room configuration, are erased every time the Wi-Fi is disconnected. This in not such a big deal but is simply annoying, especially as far as I remember was not a problem with earlier versions of the app.

From what I have read the solution is to disconnect the Sonos from the Wi-Fi network. This should be simple to do as there is a position in the app for exactly this. But when I do this, it simply switches the Wi-Fi back on after several seconds and tells me I have to check that an ethernet cable is connected.

Apparently according to some internet forums one can send a http command to the Sonos units to switch off the Wi-Fi but although I can find the command, I have not been able to find out how to send such a command to the Sonos unit.

Is there a simple method to solve this very simple problem?

How would the system work if you shut off WiFi while not having a cable connected?

It would be a good idea to read my text before sending an answer.
I wrote, Quote “ All connected to a Fritzbox 7582 and a Synology DS 220+ via ethernet cables and controlled by the Sonos S1 app on Android or Windows 11. ”

So what was the point of your answer?

 

If the ethernet connection is not usable, the unit will switch the WiFi ON again. This is an attempt to keep from stranding a unit with no WiFi or ethernet.

How does one check that the ethernet connection is good? The lamps are blinking on the ethernet and other units connectd to the ethernet are working corectly, like te PC I am writing on. A unit that simply “ tells me I have to check that an ethernet cable is connected ” and does not give me any method to check this is pathetic.

Check About My System. Some other details are here.

OK, well my question did not get any reasonably usable answers, so much for the Sonos Community!

I guess the answer is actually reasonably simple, switch off Wi-Fi, reset the Sonos units and then reestablish the connection. As long as the unit thinks it has an Ethernet connection this should work but whether the system configuration keeps its status if the Wi-Fi is switched off is another question.

But this is all irrelevant. Another problem cropped up with the Sonos. The units had been working for more tan a year with a new Synology – I had changed various settings as recommended on several posts. Then something happened, an update or whatever, and the connection to the Synology was simply no longer possible. None of the settings recommended in various posting would establish contact between the Sonos and Synology. There are apparently some more complicated ways to achieve this with a separate server installed on the Synology, but I did not try these.

The Sonos is now sold on the Swiss equivalent of eBay, and a competitive product is running perfectly. And it sounds much better.

Sonos, your hardware worked for me for a long time, but your software was always a problem. Get it sorted if you want to remain competitive! Maybe you should hire someone who actually understands networking!

I wish thee well!

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