Components and Architectural

We have a Sonos system setup at home and it works fine, but I can only login to the Sonos S2 app using my husbands credentials. I have my own Sonos account (that works when logging in on the website) and I have tried to renew my password, but everytime I try to login to the app it says the account doesn’t exist or there is a login error. When I am using my husband’s login on my phone it works fine to login, but I want my own playlists and everything from my Spotify account.. any ideas why I can’t login using my own Sonos account? Or how I can solve this? Many thanks,Anneli  

Hi,we have a turntable line into our amp. We don’t listen to music that often. as usual, before we can listen to music we have to update the software but now we’ve done that the turntable sound is not coming out the system. did I miss something in the last update?!? Are we slowly obseleting my amp now?thanks. 

Hello, Does anyone know what the following part is? I have been troubleshooting a defect Sonos Sub and it is not working.  I suspect it to be a kind of diode as it’s marked as D6. However, there is no marking on the part itself. When I check the voltage drop with diode measurement with a multimeter, it’s 0V and it is short circuited when checking the continuity, regardless of polarity. The part is right behind the transformer.  I am trying to find a suitable replacement but I am stuck unfortunately.  Please see attached image. Thank you. 

I’ve just purchased and connected a Port to a turntable for use primarily with a Move but also on occasion with my play bar and Sub in another room.Whenever I connect any of the devices I get a constant buzz, even when the turntable is switched off or not connected to the Port. I've tried turning the port off and reconnecting to no avail.Does anyone have any ideas?

Can any one help? I have a Sonos1 and every time I try to play my Apple Music that I have downloaded it keeps telling me to reauthorise my Apple account! I don’t want to do that. Why can’t I just play the music I’ve payed for,it used to work no problem but not now.

 I’m getting this error “Unable to play ‘BBC Radio 5 live sports extra’ - access is denied. Via TuneIn.This worked on Saturday. It doesn’t work today The better half wants to listen to the cricket). Currently I’m streaming via the BBC app to the phone via Chromecast in the back of a Play 5. Troubleshooting I’ve done. Other BBC radio stations work via TuneIn - for example BBC Radio 1, 2, 5 Live. But not 5 Live Extra.I’ve tried via Sonos radio. I can find BBC radio channels such as 1, 2, 5 Live but not 5 live Extra.I’m sure there will be some long complicated story about Sonos, TuneIn, BBC Sounds support on other platforms etc etc. It’s just stuff used to work yet it seems to be getting worse and I wanted to vent after a heavy investment in a Playbar, Play 5, 2x Play 1. Sonos support on the phone tried to tell me BBC radio not supported on Sonos Radio. Well how can I get some stations? And then Tune In worked a few days back. Sonos also mentioned I could do this via Apple Airplay but we

The white light on my Play1 is on permanently. I have tried the recommended reset procedure but this has no effect. Any suggestions?

The playbar can only be woken up via TV optical cable. Until I do that, the app can’t connect to it - it reports that it is unreachable. I turn on the TV and in a couple of second the app recognizes the playbar and I can control it, play music, etc. Is there a way to fix this?

Good morning ! My system has been working fine for over 5 years. Roughly 12 weeks ago I logged on the app and all the speakers have disappeared off the app. I re added them all (quite a task with 8 to connect) it worked. Every time I log on now some speakers are there and some are not but over time they become available to listen on. Then disappear, checked the WiFi and no issues there, we are on the S1 app as not all the speakers are the new ones (S2 app) Any help would be appreciated as it’s sending me Crazy 

I have a system of four Symfonisk speakers. Three wireless and one wired (in my home office), using BT home internet without a home phone.  The wired speaker works perfectly, but the wireless ones drop on and off the network constantly - particularly the one  in the kitchen - the one I use most. The app regularly says it cannot find or connect with the device, and streaming content regularly cuts and/or drops. Or simply just stops for no reason.  I just bought a Boost to improve things, but it hasn’t really changed anything. I added it following the instructions and relocated it between the router and the kitchen.  The Kitchen speaker - although less than three metres away and even when directly in line of sight - still drops on and off. Questions:1. How do I know if the Kitchen speaker is even connecting to the boost? And if not, how do I make it connect  I have cycled power on it several times.I feel like I should re-add all the speakers but can’t find a way remove them. Is there a w

Guys, when I Connect The power cable, The White light comes on by 3 seconds after that it turns off.I Will donate by PayPal if someone help me to fix it, waiting for your feedback.

I’m getting that infuriating ‘due to rights restrictions’ message again when trying to listen to Radio 4 PM today. So I have to find Sounds on my phone or use my old digital radio to listen.Just wondering why Sonos is so unreliable??

My Playbarwill not connect but it powers up and remains solid white.  I have tried to reboot, reset, connect it to router, and nothing works.   

Hello,so I’m currently developing a music service and testing it via customsd. The integration in the controller app is working (iOS App & Windows Desktop App) - so I can browse - but I can’t get a Player to play any track. I keep receiving ‘unable to connect’ errors once I hit the ‘Play’ button in the controller. I can see on the service side that the Player sends a getMetadata and a getMediaURI request, and the SOAP responses delivered by the service are identical to working examples from another source; however, the Player seems unable to process them. I am kind of stuck, and I guess what would help me are the Player logs. Is there any way to get them? Any feedback is highly welcome! Many thanks in advance, and kind regards,Florian

Sonos,Please could you help diagnosing this problem?Diagnostics 630590368 & 281656925 illustrate I hope.Both players have fixed ip addressesRight player has a wired connectionBoth have wifi connection onWifi Channel 6 is being used (neighbours are mostly on channel 11)There are no other Sonos products in the house.strangely (to me) the player can often still be reached on its address (http://192.xxx.xxx.116:1400/support/review) even though it’s not playing.Diagnostic 1594625123 illustrates.The player ‘sorts itself out’ after a while and the stereo pair reappears (L+R). Power cycling also fixes things when I’m not feeling so patient. Diagnostic 2023556715 illustrates a working system. Unfortunately it’s not long before the Right player drops out again. Thanks.   

Upgraded my router to wifi 6.  Setup guest network to connect wireless devices, everything connects except Sonos….. I have spent hours trying to reset the app, reset the router, reset the speaker, trying ethernet……   I have to say the product worked way better using the older app….I have $200 paper weight.  I am at my wits end….

Playing edm music and my sonos randomly very muffled and sounds like something is vibrating inside of the sonos? almost how a car with a blown sub sounds, very disappointing as I thought Sonos made quality products? thought there was some fail-safe on them so things like this do nothing happen? barely have had this for a couple years and already breaking kinda sucks. 

I am getting an error message when trying to connect to XM. “Unsupported digital rights management system”

I have a Sonos boost and an number of Sonos speakers connected to it, everything works fine.  Now bought in-ceiling speakers plus amp.Not yet fitted and wired the in-ceiling speakers, but while waiting for the installers, decided to fit the amp into my hifi rack and register it with the Sonos Boost/home Sonos network.   Using the Sonos app, amp is detected and asked to enter the pin code. Once the pin code is entered, asked to press the blue flashing connect button on the amp.  But the amp connect button never flashes.  Regardless, I press and hold the connect button anyway, but nothing happens.  The led on the amp flashes green or orange, so the amp is doing something.  But the Sonos app times out and asks me if I want to try connecting to the amp again,  I’ve now tried connecting to the amp many times, but I never get the connect button flashing blue and the app times out.Do I have to connect speakers to the amp first, before connecting the amp to the Sonos boost?  If not, any clues

When trying to play a track through my Sonos One or Sonos Beam it keeps on cutting out for large parts. Ive tried the simple like turn off my devices and reset my internet etc. Any ideas? Thanks.

I am trying to play a playlist with 224 hours of music but keep getting message saying unable to add songs to queue. I have done step 1 reset but that didn't work. Any suggestions? It seems disappointing that I can play this on my simple UE Boom but not on my flash Sonos Move device.

I try to add zp 100 to my sonos 1 and 5 system.my present system recognizes the zp 100 and the green light is blinking. System asks to load S1 controller. When doing that it seems like the controller was not loaded and the situation is static- nothing happens. What to do?

On my Sonos 2 systems (2 Amps and 1 Port), I hard-wired all 3 using ethernet to save Wi-Fi bandwidth.  It works great until there is a glitch in the power or internet provider; they can never get back online automatically.  However, if do not use ethernet connection and just use Wi-Fi for all 3, when power goes out or if there is a glitch in the internet, they all automatically find there way back online where I can use them via the app.  This only happens with my S2 products, my S1 products (Connect:Amp and Connect:Port) are hard-wired too and they find there way back online.  Not sure what is going on with S2 and ethernet option… any suggestions?   Thank you,Bill

Can someone help with a response to the following thread which I think should be in the support forum?   

Greetings SONOS forum,My Connect Gen2 is dead only after 3 years of service.  The SONOS support states I can get a replacement for $279.00 since my unit is out of warranty.  My unit factory resets to a blinking white light with occasionally a flicker of amber.  While holding the Play button a distinct Amber light blinks about three times and then white, then cycles.  Prior to it completely not working, the unit starting sending a low background thumping sound and was dropping out.  I would reset it and then it would work for a bit more but then drop out.  Setting aside having my electronic guru fix it (he can), what product will I get as a replacement?  That was not made clear to me.  Another Connect Gen2 or a newer product?  I can upgrade at 15% off but upgrade to what?  Seems odd to me that products only last 3 years.  I can understand software and firmware support compatibility issues emerging fast making things obsolete but hardware like capacitors and power supply components shoul