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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,968 Topics
  • 27,645 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4968 Topics
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nleer410Contributor I
asked in Components and Architectural
Sonos Cutting in and out on different speakers

Hi all, we have Sonos speakers we use at work. They are all wirelessly connected to our network. For a few months now one or two of the speakers will quit playing music but the others will keep playing. It happens for 10-60 seconds and then it works fine but does it consistently, many times a day. I have submitted my diagnostic report confirmation code: 1793268462

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3 years ago
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JetVetContributor III
asked in Components and Architectural
AirPlay not showing Amp?

I have Sonos Amp running my outdoor speakers and it shows up in Sonos but not when I use AirPlay.  I also have 2 Sonos One speakers inside that do show up and work fine with AirPlay.  Any suggestions/help is greatly appreciated, thanks. 

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3 years ago
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NottsjedContributor I
asked in Components and Architectural
bluetooth cutting out

My Bluetooth cuts out on both my speakers at different locations I am using Apple iPhone and Apple Music but also Radio apps

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Corry P
3 years ago
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IanB66Contributor I
asked in Components and Architectural
sonos unable to play ... connection to spotify was lost

Over the last few months we have been unable to play Spotify through our Sonos Play 1 & 3, occasionally a track will start to play but will then stop and we get the error message that has been referred to in many previous posts “sonos unable to play ... connection to spotify was lost”. I’ve been on the phone to a Sonos technician today who tried to resolve the issue, but was struggling to find a solution.  We have a Linksys Velop with 1 additional node.  It was suggested that we change the channels to 6, but I am struggling to do this as I cannot seem to access the Wireless tab when logging into the Router. I will persist with this issue via my ISP, but don’t understand why Sonos Radio plays absolutely fine, but Spotify won’t if it’s a channel issue. Any help answering this last question would be gratefully received.

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Corry P
3 years ago
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PgalContributor I
posted in Components and Architectural
lost all connection to devices

Alright - these things are an absolute nightmare to reconnect. Good lord do I not need all these dumb bells and whistles I just want to watch tv with some sound. had a power surge and lost power the other night and now everytime I turn on the tv the soundboard is dead/off. I have to unplug it everytime to get sound. Everytime I open the app it’s just a spinning wheel of reloading until it tells me they can’t detect the device. I’m on the correct wifi channel, I’ve restarted the modem the router I’ve moved the Ethernet port of the Sonos base or whatever absurd name it is for basically just being a signal booster and I’ve restarted the sound bar. The closest I get to reconnecting every time is when the app asks me to join the “Sonos WiFi” and shockingly since there is no Sonos wifi the connection fails. I’ve tried to factory reset and get to this point again. I’ve deleted and redownload the app and still get to this point. I just want to watch tv.  I’m one day away from unplugging this t

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buzz
3 years ago
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ErhammersrContributor I
asked in Components and Architectural
sonos Move Battery Discharge.

Regardless how we power off our Move,  when not in use, it fully discharges in a few days. 

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3 years ago
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oliverhams1989Contributor I
asked in Components and Architectural
New Sonos Amp Sound Issues

Hi,I recently purchased the Sonos new amp to replace my old Sonos amp due to app issues. The setup is to power 2 x Bowers & Wilkins am1 outdoor speakers. The previous setup has been running fine for 3 years with no issues. On switch over of the amp the sound quality is appalling. Nothing in the setup has changed bar the amp switchover and the speakers almost sound like the music is being played through someone’s mobile phone. Any immediate advice? thanks  

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3 years ago
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FinchContributor I
posted in Components and Architectural
airplay stop working all of a sudden?

I’m about to try one last thing - rebooting my phone but so far nothing has worked and I’ve tried everything else. My devices didn’t show up in Sonos either. I had to reboot one and then after that the others showed up magically!  I’ve reported problems like this before and Sonos customer support is hopeless. I’ve made due with the quirks but tonight my Sonos “system” learned a new trick! Airplay doesn’t work!  It worked earlier today but for some reason it stopped.  So I went to use AirPlay but it didn’t work.  My Sonos devices dropped weren’t showing up in the app so I figured they dropped off the network for some reason ( oh and for the record, they were still connected to the wifi and router  I could ping them)   Well now they are in the Sonos app but still can’t air play to them!  I’m going to reboot my phone but this is pretty annoying   Usually getting them back in the Sonos app fixes the problem… Anyone else having this problem? Oh and this website blows on a phone. Scrolling b

58103
Ken_Griffiths
3 years ago
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GoWestContributor I
asked in Components and Architectural
Speakers Continuously Disappearing

This week 3 of my 12 or so Sonos speakers have started disappearing. I have done the usual turn off, then on, then restart the router.Here’s the weird thing - when I am using the “find missing speakers” function on my app, and I restart the router, the app “finds” the speakers every time. HOWEVER, on our other devices (other iPhones, other iPads) the speakers are still missing. Even when I am actually playing music on these speakers, the other devices cannot find those same speakers. I have tried restarting the apps, restarting the devices, deleting the Sonos app and reinstalling it, and same result every time. If I run the “find missing speakers” function on another device, then that device will “find” the missing speakers, but then they will disappear from the device I previously used to “find” those same speakers. In other words, if I jump through the “restart speaker” and “restart router” hoops, only one device at a time will “find” these missing speakers. Also of note - the “missi

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Ken_Griffiths
3 years ago
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camillo777Headliner I
asked in Components and Architectural
cannot ungroup, not available retry later

Diagnostic Id: 1640281761  

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3 years ago
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jcampbellsjciContributor II
asked in Components and Architectural
Sonos speakers connected to boost, but I still see speakers with wifi activity

Hey all,I have a pair of sonos one’s that are connected to the boost’s network. I can verify this by seeing the WM: 0 status for both in the sonos app.I track wifi usage with my eeros set-up, however, and can still see both one’s actively downloading data from the wifi network when in use. I was under the impression they’d be off the wifi network and completely on the boost’s network. Is this normal behavior?

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Airgetlam
3 years ago
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speabodyAvid Contributor I
asked in Components and Architectural
Boost + Wifi

I have external Sonos speakers hooked up to my amp. My wifi is about 50ft away through multiple walls. There's an area of my yard that we frequent often where the wifi doesn't go to, so, once there, I often can't control the volume or the music through my phone because our WiFi doesn't extend that far, often disconnecting us and requiring reconnecting to Sonos.Knowing that, it would seem I DON'T need a Boost, but rather a wifi extender so I can control Sonos, BUT wifi extenders aren't compatible with Sonos.Would this solution work:* Wifi extender to extend regular WiFi* Boost so that the Sonos speakers still function on their own networkWith this setup would my phone be able to communicate AND would the speakers still function correctly?

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K
3 years ago
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ChaiteaContributor I
asked in Components and Architectural
Help, Sonos keeps skipping with Deezer Hifi

I have Deezer HiFi for a year now..... Recently, songs have started dropping out or skipping two, then the next song plays...... Repeat.I have two Play 1s.....and a preorder roam.Both play 1s are hard wired, with static IPsInternet 150mbTried the delinking of Deezer, unplug sonos, restart router. No change. Any other suggestions?  Has anyone downgraded to Premium and solved this?   

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3 years ago
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OurbelgiumdaysContributor I
asked in Components and Architectural
Sonos only recognizes 1 speaker and only if hardwired to router.

Moved from US to Europe and Sonos hasn't worked in over a year living here (during COVID lockdown, so even more angry).  App won't connect to my system over wifi, and only connects to one speaker when hardwired to the router. Stops working as soon as Ethernet connection removed. One, Sonos is supposed to be a wireless system, two, I have more speakers than ports on my router, and 3, no way in hell am I running Ethernet cable all over my house for a multi-thousand dollar system.  Have factory reset the speakers, no change. VPN or no VPN, same issue.  Beyond frustrated with the many wasted hours spent trying so set up a system that is supposed to be nearly plug and play.  Internet is Belgian Proximus. Router is a b-box 3V+

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3 years ago
James L.
James L.Retired Community Staff
published in Components and Architectural
BT Smart Hub 2 - Connection Issues (April 2021)F.A.Q.

Update - 11th June 2021:BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Therefore, we can consider this issue closed. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly.Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care.Update - 7th May 2021:BT have issued a new statement:“We’re aware that a very small number of customers are experiencing an issue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. BT will be rolling out an update to all devices later this month. We’re sorry for any inconvenience caused.” Original post - 22nd April 2021:Hey everyone, We’re aware of an issue affecting Sonos us

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James L.
3 years ago
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Smc250Contributor I
asked in Components and Architectural
sonos app doesnt show any products but abke to olay music through music apps

Ok, in theory I love Sonos but in practice hate it. I am unable to connect to any of my products (two ports and three amps) on the app but when I open Apple Music I can select any of the rooms I have set up and successfully stream music. Why won’t the app recognize any of my hardware that it previously would show on the app?  I use a Yamaha receiver. 

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3 years ago
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sporterkcbContributor I
asked in Components and Architectural
sound loss when changing channels

Whenever I switch to a different channel, the sound is lost. I have to use the TV remote, not cable remote to go into sound settings and switch to external speaker. I have a Sony bravo TV and we use Verizon cable. I contacted Sonos support and they couldn’t fix it. Help!

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3 years ago
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rj_whitehouseContributor I
asked in Components and Architectural
Sonos Patchiness

Does anyone have suggestions on how to make my Sonos less patchy. I currently have the below setup. Office - Connect (network cable extension from router -> tp-link splitter)Around 11 feetHallway (in between office and living room) - Boost (network cable into router)Around 20 feetPlay:1 (living room) (wifi) Laptop -> Connect (line in) Currently set as Automatic Audio Compression, but have tried Compressed and Uncompressed myself. When using my laptop using the Connect line in, the Play:1 is so up and down it’s very annoying. Sometimes just stop, play via the app wakes it up, but sometimes it doesn’t. I do live in an apartment so there is other wifi noise, but using wifi detectors, my wifi is generally at least twice as powerful as neighbours wifi. I realise the Connect is not supported anymore, but I don’t really want to upgrade everything, if everything is the same patchiness. I’m currently trying to stay away from getting cables across my hallway to the living room but surely t

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Ken_Griffiths
3 years ago
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Selim SarkerContributor I
asked in Components and Architectural
iPhone cannot find the wi-fi network "SONOS"

For setting up network: at stage“Sonos” wants to join Wi-fi Network “SONOS”? Cannot find any wifi network as “SONOS”. 

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Corry P
3 years ago
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FransWContributor I
asked in Components and Architectural
automatic skips songs

I am having a barbecue right now, so I cannot ask for online chat support, but I created a diagnostics file right after my Sonos skippedto the next song without me pressing next: 116502632 is the diagnostics number. this happens lately more often. It could be the ZigBee sensors I am using lately but I am uncertain why this happens and what to do about it. I changed the ZigBee channel of the Sonos to 6 to no avail so perhaps it is something else

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buzz
3 years ago
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jdbryan1Contributor II
asked in Components and Architectural
S2 app stopped working

Out of the blue, the S2 app stopped working on my iPhone. When I access it, their is a beige screen the says “Sonos” for about 10-15 seconds and then it closes. I can’t access any other info or play music. Thanks

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controlav
3 years ago
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sherpahighContributor I
asked in Components and Architectural
Playbar "Unable to connect to Sonos LET'S FIX IT" Over and over and over and over

This issue is frustrating me to no end. It’s happened intermittently over the last couple of years, but a router reset and jumping through the hoops on the app usually sticks for a couple of weeks. Lately though, after getting it reconnected it’ll be unable to connect again the same day or next day at best. It is a complete pain to have to reset the router at all, let alone daily. Especially since we have 2 adults working from home and have had intermittent school from home with our 3 girls…. seemingly never a time when something important isn’t happening that requires the wifi. The Playbar is the only sonos product I have and it is the main wireless speaker used for music and radio in our main living area. At the moment it’s completely useless as a 10-15 min process to put on music over a busy morning’s breakfast and school/work prep is just not feasible. Is there a way to fix this for real or is this just relegated to a tv only playbar now? 

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Airgetlam
3 years ago
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NancyDContributor I
asked in Components and Architectural
Spotify complains of unstable wifi

I’ve been listening to Spotify since purchasing my Beam and OneSLs several months ago. Last week, Spotify started complaining that my wifi was unstable. All other services play fine. I’ve forwarded a diagnostic (200988785), and verified nothing is blocking between wifi hub and Sonos.

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3 years ago
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SMWinnieContributor I
asked in Components and Architectural
Connect (gen2, Dec 2017) dropped from system, will not reset

Our Connect has been dropping off the network intermittently, though more and more often.I decided it was worth a factory reset. Unplugged the Connect, made breakfast, came back and plugged it back in while holding play/pause. The light stays white - it never changes to alternating white/orange. I also notice that the light seems to be flickering slightly.Feels like a dying power supply. Any suggestions?

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Corry P
3 years ago
Westeee
WesteeeContributor II
asked in Components and Architectural
Speaker disappear momentarely after upgrade to S2

After upgrade to S2 radio statitions are lacking and regularly stops.  One Sonos 3 speaker in a stereo set up also disappears. Later it normally comes back by itself.Have reset router and speakers with no luck.  

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Westeee
3 years ago
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