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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,933 Topics
  • 27,428 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4933 Topics
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dibbs841Contributor I
asked in Components and Architectural
Where is the autoplay function for the port on the Sonos S2 App?

Where is the autoplay setting for my port in the S2 app? Every time I play a vinyl on my TT which is connected to a Marantz amp and then to my port which streams music to my era 300’s. When I turn the vinyl over, my port pauses and I have to press 'play' again on the line in screen in the app. It is so annoying. I believe this shouldn't happen if there was an auto play function. I have read all Sonos instructions and it keeps telling me to set auto play on the port. Guess what? I can't find it anywhere. Does anyone know where I can find the auto play function for my Port? Many thanks.  

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5 months ago
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Alexander123456778Contributor I
asked in Components and Architectural
setting up sonos connect S15

2days of frustrated time spent trying te set up this device.  I did more than one complete reset of the device, but still, it is not possible to set up this f***** thing.  First, the temporary connection was lost each time, during the set up process.  then, if I managed to get past this obstacle, the device needed an update. Which it couldn’t do. So the connection was lost again and I had to start over.  Then, I tried with an Ethernet cable directly into the Sonos connect. That worked, I set everything up. But when I move the connect to the place where it needs to be, without Ethernet, the wifi network and password was apparently not stored on the device.  In the app, I ve tried turning wifi on and off (whilst on te Ethernet cable). There seems to not be a possibility to go into the connect settings, to tell the device what the correct wifi settings (ssid en password) is.  can anyone help?

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Pools-3015
5 months ago
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kevenhContributor I
asked in Components and Architectural
Sonos Connect & A "the song is not encoded correctly." Error

I upgraded a Connect from S1 to S2 hardware (Gen 1 to Gen 2).I did this to get more formats available so i didn’t need to down convert digital only media.Anyway, the Connect Gen 2 won’t play some regular media unless grouped! “Friday, July 19, 2024 - 12:25 PM Greenwich Mean Time : Dublin, LondonUnable to play 'Everybody break verse idea' - the song is not encoded correctly.” So, in the example above, why won’t the Connect G2 play 'Everybody break verse idea' unless in a group?Media info:GeneralComplete name                            : \\MadejskiBU\Multimedia\JustMP3\October Drift - Vault\Demo - Everybody Breaks.flacFormat                                   : FLACFormat/Info                              : Free Lossless Audio CodecFile size                                : 8.59 MiBDuration                                 : 1 min 59 sOverall bit rate mode                    : VariableOverall bit rate                         : 604 kb/sAlbum                                    : OD Vault 202

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Bumper
5 months ago
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charlesnycTrending Lyricist I
posted in Components and Architectural
ASUS RT-AX86U & SONOS CONNECTION ISSUE SOLVED!

I’m posting this in hopes of saving someone else from the hours of frustration I’ve endured to resolve this issue.From the time I set-up my Arc + Sub + Surrounds system in July with an Asus RT-AC88U router (connected to Fios Gigabit internet) it has worked without issue. I’ve used Asus Smart Connect with all settings at default. No problems with the S2 app and no problems when I upgraded to an iPhone 12, other than the loss of Trueplay support, which continues to be a problem. (HELLO Sonos! Anyone home?)Then I recently upgraded to the RT-AX86U using same Smart Connect default settings and, initially, all seemed fine. But soon the dropped connections started. I’d reboot and the Sonos system would connect for 10-30 minutes, then lose wifi connection again. Meanwhile, all other wifi devices in my home worked just fine--the Sonos was the only problem child. I did all the troubleshooting I could, then called into Sonos support and spent almost 2 hours with a tech rep trying every potential

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5 months ago
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EAR4UContributor I
asked in Components and Architectural
the app

Hi - are you working on any further app updates?

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5 months ago
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Trygln88Contributor I
asked in Components and Architectural
amp connected but not showing up in app

Hello, I went through setup and it looks to be all set and connected to my wifi. I can see it as a device on my wifi app as connected. when I open the app the device isn’t there? It just asks me to “update network” or set up new system. I’ve done this 3-4x. I’ve triple checked that I’m on same WiFi. 

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5 months ago
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juju91700Avid Contributor I
asked in Components and Architectural
sonos connect amp probleme de volume

Bonjour à tous j ai 2 sonos connect app qui alimentent 4 enceintes afin de synchroniser le son j ai un airport express  Apple avec un y jack relier a chaque sonos connect amp cela pzrmet de jouer la musique simultanément sur les 4 hauts parleurs mon problème est qu un des sonos connect app baisse soudainement de volume et je ne peux pas le réaugmenter llorsque l ampli est froid cela fonctionne correctement avez vous eu déjà ce type de problème jj ai un sonos connect amp en s2 et l autre en s1 merci de vos retours d avance  Moderator Note - Translation by Google:Hello everyone I have 2 Sonos Connect Apps which power 4 speakers in order to synchronize the sound I have an Apple airport express with a y jack connected to each sonos connect amp This allows music to be played simultaneously on the 4 speakers my problem is that one of the sonos connect apps suddenly drops in volume and I can't increase it again When the amp is cold it works correctly have you ever had this type of problem? I

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5 months ago
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madalfredContributor I
asked in Components and Architectural
How to connect a Sonos Amp to a pair of Beolab 18?

I’ve got Sonos Amp + Sub with a pair of KEF Q150. Looking to replace the Q150 with Beolab 18. How can I connect? Currently, I use the Sonos Amp with TV for Disney+/Netflix and Spotify for music. Thanks. Beolab 18 First time setup Beolab has toslink and RCA. 

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5 months ago
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tori718Contributor I
asked in Components and Architectural
MAC Address for AMP

Where can you find the MAC address for the Sonos AMP devices? 

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Stanley_4
5 months ago
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jonnybsufcContributor I
asked in Components and Architectural
no confidence in the system

Since my system keeps freezing (The new app) All 3 rooms although sometimes it doesn’t even find any speakers. What I suggest is whoever sanctioned this god awful app needs sacking and that goes for some members of the board as well but judging by the current state of SONOS and us having ZERO TRUST in the app there is probably one app designer who doubles as the CEO. When will we get the REAL VERSION BECAUSE THIS IS A JOKE AND YOU AND YOUR DELUDED MATES NOT WILL BE FAR AWAY FROM RE-MORTGAGING YOUR HOMES AND JOINING THE WELFARE STATE -WE THE PEOPLE HAVE SPOKEN -SORT IT OR LEAVE—WE WANT ANSWERS OR START RETURNING OUR MONEY

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5 months ago
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SkindudeContributor I
asked in Components and Architectural
cant add boost after router upgrade

I have changed my Messh routers and changed the WiFi network. All Sonos speakers have been readded to new network and are working fine. However I cannot add my Boost to the new setup however many times I try . The latest Sonos app sees the Boost but will not add it. The Boost is hardwired to a Mesh router.im exactly the same way as it was before - everything is the same as before except. I have rest the Boost twice and tried again and this has made no difference What am I doing wrong?

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5 months ago
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Steven RousseyAvid Contributor I
asked in Components and Architectural
Amp stops playing but App thinks it is still playing

Amp stops playing but App thinks it is Still going. Selecting a different room to add then causes app to crash. Pretty consistently. I got a diagnostic ****** after.  If it’s in a group it drops in and out.  I got six new Amps and only this one is giving me problems.  Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

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Ken_Griffiths
5 months ago
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RubberdownContributor I
posted in Components and Architectural
AMP with wired connection to Ubiquiti cannot configure

Hey all,     I have looked at everything I can about Ubiquiti and Sonos, but continue to run into issues.  Here is my setup: Sonos AMP hardwired to a USW-Lite 16 PoE into a USW-24-POE- into a Dream Machine.  I have everything set to STP.  I am able to get an IP address to the Sonos and it shows up in the topology map.  When I try to configure the AMP, I get to the point where it says push the connect button on the back and it just never responds.  I set up a different very dumb network and did the same thing and had no issues so obviously the ubiquity is the problem but I don’t know where to go from here.  Can any of you advise?

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controlav
5 months ago
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Fg24Contributor I
asked in Components and Architectural
Port : digital vs analogue output

Question: I am replacing a few Connects with Ports. None of these relate to my ‘primary’ stereo, so audio quality is important but not enough to consider including an external DAC.  All the Connects in question were previously connected via Toslink to various amps: an old Marantz, an Onkyo, and an old Cambridge. Now that Port doesn’t have Toslink, I need to decide if I should buy digital coax cables instead, to replicate the existing setup, or just go with analogue (ie buy some reasonable analogue cables, and use the Port’s DAC in each case).  Appreciate thoughts on which way to go.  Thanks  

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press250
5 months ago
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Beantown1212Contributor I
asked in Components and Architectural
Sonos AMP line in / hdmi audio problems from cable box

I have a Sonos amp powering to outdoor speakers. I want to be able to output audio from my cable box on my patio. Previously, I  Attached the HDMI cable from my cable box to an audio extractor in order to get an optic feed. I then used the Sonos optic feed to HDMI adapter to push audio to the amp. However, ever since updating to the new Sonos app this no longer works reliably. Most often the Sonos app does not seem to recognize any feed coming from the optical to HDMI Sonos adapter.Does anyone have a similar set up and had any success with the new Sonos app getting audio to play either through the Sonos optical to HDMI adapter or the line in? At this point, I have bought three different audio extractor devices from Amazon with no luck. Thanks for any suggestions.  

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5 months ago
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marcelo_2Contributor I
asked in Components and Architectural
this new app is absolutle terrible.

This new Sonos app is absolutely terrible no one like it on our home.  slow reacting.  Difficult to know at glance how to control speakers.  want to lower volume and pick constantly wrong room.  what a disaster.  no intuitive at all.  Huge step back.  

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Ken_Griffiths
5 months ago
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BarrysteContributor I
asked in Components and Architectural
Connect Onkyo receiver to AMP

Hi,I plan on buying Sonos AMP and connect it to 4 Sonos Inwall speakers.I would like to connect my Onkyo AV receiver to the Sonos AMP and hear the AV receiver through the 4 Sonos Inwall speakers.Can it be done and howThanks 

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5 months ago
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ronhostetterContributor I
asked in Components and Architectural
SONOS Amp Loud Pop then Fault Mode

I’ve had one SONOS Amp running two 8 ohm speakers for years with no issue.I just purchased a second Amp so I could run another pair of 8 ohm speakers to a different area of my back yard. I connected everything today, and the new amp will play for about 10 seconds then I will hear a loud pop. The amp then flashed white and either orange or red (hard for me to tell the difference).I tried connecting my old Amp to the new speakers and it works fine. I connected the new Amp to the existing speakers and had the same pop.I’ve tried different variations between the different sets of speakers and the new Amp keeps popping.What else can I check? Is this new Amp bad?Thanks -Ron

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5 months ago
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Callaghan26Contributor I
posted in Components and Architectural
Speaker problems

Sonos customer service is one of the worst I have experience. I don't know what has cause the decline .I have had issues 6 weeks with my sonos amp and outdoor architectural speakers.Anytime I try to call it's min 60 mins hold. Then I spent 2 hrs trouble shouting.  They replaced the amp. Took 2 week to get this and still didnt fix it. Had to call again 80 min hold this time. Spent another  2 hours on the phone and was told it's the speakers and I should never been told it was an amp issue. It's been 2 weeks since this call. After a week of failed attempts to use rhe advance option to ship new replacement speakers I am now told that the 5 business days shipping is change to 6 weeks.They don't care about customers.  I have spent over 10,000$ on Sonos products and I am beginning to regret this because of the terrible after service 

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Ken_Griffiths
5 months ago
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dsdancisContributor II
asked in Components and Architectural
speakers not working

Line out to Sonos 5 gen 1/ and Yamaha tuner tuner is connected to components cd /phono/turntable tape deckall components are working properly but doesn’t play through speakers  it did but not now please advise  

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AjTrek1
5 months ago
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Water MonsterContributor II
asked in Components and Architectural
Can someone confirm functionality of line-in on a 2 Amp setup?

I’m confused about how the Sonos Amp handles line-in for a 2x Amp setup for 4.1 Surround. I have it plugged in and it works, but I don't see the source level in the new app. Customer support says that both Amps line-in are disabled, but I thought it was just the Amp that is powering the surrounds. Does the source level appear in the old app? It doesn’t appear now.

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jgatie
5 months ago
Earquake
EarquakeEnthusiast I
asked in Components and Architectural
ZP-80 dropping out increasingly

So the ZP-80 sounds clean and if it comes on can play well for an hour or after few minutes will drop out for half a second every few seconds way about 10 times and then go silent.  Might stay silent for a very long time and randomly jolt in a few seconds and then gone again.  Sometimes it fades away quickly but less often.  Rapid wiggling of the App volume can sometimes make it start to work whilst the volume is being agitated but stops and indeed fades away as soon as you stop doing that.Loud gain doesn’t improve anything or jar it into working and it doesn’t behave like dry joints.  I have read through forum topics and have done a hard reset on the ZP-80.  Turned off the router and all devices and then turned the router on first and the Sonos’ afterwards.  Have altered MAC addresses and DNS of nearby Xbox.  Not getting anywhere.  A 2nd ZP-80 plays mostly fine. 4 other Sonos devices are solid.  ZP-80 was 1m away from the router through a wall.  Moved it 3m away to try proximity issue

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5 months ago
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VikSudContributor I
asked in Components and Architectural
Sonos Amp repair in Mumbai

Where can I get Sonos Amp repaired in Mumbai.It has gone DEAD.Suddenly does not turn on. 

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5 months ago
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fdavidgespinosaContributor I
asked in Components and Architectural
Sonos Amp no audio HDMI

Hello everyoneA couple of days ago I received my new Sonos Amp, I already installed it on my old TV via HDMI ARC (Samsung 55MU6103) and configured it with the Sonos App, the App did recognize the HDMI port and listen to the sound it gives. The problemThe problem is that the audio from the TV cannot be heard on the Amp (whether I changed the HDMI cable, disconnected other HDMI devices from the TV, or set the sound to PCM) and it still cannot be heard. The funny thing is that by connecting my Sonos Beam to that same HDMI cable and the same TV without modifying anything, the Beam can be heard, I don't know what else to do with the AmpThe online input of the Sonos Amp works perfectly as well as sending music via WIFI from the Sonos app

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5 months ago
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jespernContributor I
asked in Components and Architectural
Port died overnight

I woke up this morning to play some music in my office, and the Port wasn’t responding. In fact, it’s not even present in the app, and upon inspection, the front status light wasn’t on, even though it was connected to power. Changing to a known good power outlet, still nothing. No lights on the front or on the back. Attempted reset by holding down the infinity button and plugging it back in, nothing.Seems it just died on its own for whatever reason? I’d love to contact support but that’s not an option anymore apparently. Device is from February this year.

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5 months ago
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