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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 28,733 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5203 Topics
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Lomeli_11Contributor II
asked in Components and Architectural
Struggling with 3rd party sub connected to sonos amp

Trying to connect this sub to a Sonos amp and all I’m getting is a constant hum as for ceilings speakers play music but no audio through sub. Have played with all setting in app to match settings in back of sub but still a hum when I plug in both rca ports. Even tried another sub and still managed to hum so don’t believe it’s the cord or sub issue. I haven’t tried a ground loop yet and will have link below to what cord I am using but am just stuck. Confused as if I’m using the wrong cord or not?Amazon Basics 3.5 Aux to 2 x RCA... https://www.amazon.com/dp/B01D5H8KO2?ref=ppx_pop_mob_ap_share 

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baddevotionsContributor I
asked in Components and Architectural
Sonos Connect keeps dropping out, disappears from the app

Hi all, My Sonos Connect Gen 2 keeps dropping out. It can stay connected and working fine for days of use, then all of a sudden it will not be available in my system.Some basics: It’s connected by ethernet to a switch in my office. Wifi is turned off. I use toslink/optical to connect to a Denon amp with DALI speakers. I have a static IP address assigned in my address table. 192.168.1.100.When this tends to happen: I stream internet radio through tune-in. Once it’s playing it’s totally fine. But once i stop the stream through the app or through the physical button and leave it over night, the next day it’s almost guaranteed to not be connected. Other things i have noticed: I have noticed on reboot one time that there was interference or noise coming through my speakers. I am not sure what this was (could have been the cable, but unlikely). I suspect it was coming directly from the Connect itself.I think this is not a networking issue (as most people point to these days), but a hardware

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Sonosfan55Contributor I
asked in Components and Architectural
connect generation 1

I have a generation 1 Sonos system and really don’t want to upgrade. However, I am experiencing issues 0laying from my turntable through the Sonos connect - agree a couple of minutes it cuts out. Have tried everything recommended  and have decided the connect probably has a fault and I need to replace. Obviously not made now but can anyone suggest a place to buy a replacement which is in working order and ideally with some form of guarantee? Plenty on eBay but generally private sellers.

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GiantfritoContributor I
asked in Components and Architectural
connect:amp

One of the amps has a dim white light, the other two are shining bright yellow lights

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OzgurContributor I
asked in Components and Architectural
AMP GEN3 won't reset

Hi, I have a Sonos AMP gen 3, but it does not reset to factory settings, only the white light flashes, I followed and applied all the instructions but I did not get any results

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KHeinoldTrending Lyricist II
asked in Components and Architectural
Amps no longer “see” Sonos Architectural speakers

Hello, I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?

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jas-dkContributor I
posted in Components and Architectural
Sonos Amp

Burned component on Sonos Amp bottom PCBMy Sonos Amp just died. Its totally unresponsive, there is not even any light in the LED. Tried calling Sonos support and they basically just said “Sorry, its out of warrenty. It can’t be repaired. We can give you a discount on a new Amp”. Well, sorry - with that attitude I am not exaclty inclined to send any more of my money to Sonos.Given that the unit is a write-off I decided to take it apart. Looks like there is a burned resistor on the bottom PCB. However, this resistor have properly been killed off by some othet fauilty component.I seldom ply music on this Amp so it quite strange that it died.Anyone have any idea how to get it fixed? 

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Technika22Contributor I
posted in Components and Architectural
Sonos, problem with Wi-Fi and LAN connection.

We have 6 Sonos AMPs at our client. Three are connected from switch 1 and three are on switch 2.On switch 2, duplicate devices are displayed and disconnect these Sonos and Sonos'AMP switches to Wi-Fi Sonos. How can I prevent SONOS from turning on WI-Fi and how can I prevent Wi-Fi connectivity from turning on separately.Current SW, devices are about a month old.Thank you for your help.

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KarzoneContributor I
posted in Components and Architectural
horrible product support and resolution.

Have 2 Sonos connect hard version 1.22.1.5-1.1(bedroom) and 1.17.5.-1.1(living room). Both  systems are on latest software 16.5. Living room connects and plays consistently. Bedroom cuts out of network after 5 minutes or so playing. Solution hard reset and reconnect and plays for another 5 minutes and goes out of reach. After spending hours either Sonos support and providing multiple crash despots diagnostics I get a 30% off on a new Sonos connect. Ridiculous. Can’t blame network as the one needing reset and reconnect is sitting 1inch away from router. Tried hard wired. Sad resolution. I have one Sonos working so I can carry on. However I would like to provide feedback for those with similar issue and hardware and software versions. You don’t need a 30% off on a new Sonos as a solution. You can get 30% off during holiday shopping without contacting support.

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David 2020Contributor I
posted in Components and Architectural
Sonos just doesn't work

Initally set up in one home and took many hours of work arounds to finally get it to play. A few years later resurrected in a different state and simply does not work.I would not recommend Sonos to anyone.Will not recognise my Port and basically feel like I need to be an IT technician just to get it to play a record.I heard Sonos are going broke and that they are trying to discount all their products as a last gasp measure to get some market share back, but basically, the software is too hard for the average person to operate.

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garytpaulContributor I
asked in Components and Architectural
Turntable Hum

Hi. My set up is a Rega Planar 1, Pro-Ject Phono Box MM pre-amp, and an Era 300.The minute I turn the Rega on a massive hum is present. I have scoured the internet and tried everything I can find.Tried grounding the amp and the left channel output on the Rega. Tried grounding to each other, and each one to a radiator. Have tried all combinations of plugs being in the same expansion lead or not.I have laid it all out so no cables are crossing. But no improvement.If I plug the Rega straight into the Era 300, there is no hum (thought the sound is nor great, but just about listenable).I also get the buzz when I use a Bose speaker I had to hand to test.Any ideas?TIA.

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DJKHContributor I
posted in Components and Architectural
How to connect a CD player and a turntable to Sonos Amp

I’d like to connect a turntable and a CD player to my Sonos Amp. Is there a way to do this using coaxial or optical outputs converted to the HDMI input on the Sonos Amp, or is an RCA switcher the best option?Thanks!

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PeterWerbrouckContributor I
asked in Components and Architectural
connectie c speler

Ik probeer mijn cd speler te koppelen aan mijn era 100.Ik gebruik een HDMI naar USB C kabel, maar mijn era 100 herkent dit niet.…Ik zag op de site dat er korte kabel bij Sonos kan worden aangekocht. Is die kabel noodzakelijk voor herkenning of moet het lukken met mijn eigen kabel?

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DSDirectContributor I
asked in Components and Architectural
ZP100 drops

I have four 'new to me' ZP100s. Three of them set up no problem and have been working fine. The forth keeps dropping off the Connect  app. If I run CAT directly to the switch the ZP100 still drops but the network port lights still flash. I've tried factory resetting  and re-adding the product several times but it still does same thing. The other oddity is that the white status light on the front of the ZP never lights up - even during factory reset. I've gone into settings to make sure it's set to on and it is.No support from Sonos since I'm not the original owner.Anyone experienced this? I don't think it's power supply since the network port lights still flash. 

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Murphdogg76Contributor I
asked in Components and Architectural
SONOS AMP Use and Purchase

I am currently building a home and have the prime opportunity to put my favorite sound system in the ceiling but am struggling to find the information needed to power them. Am I understanding this correctly that for every 2 passive speakers I need 1 amp or is there another device that I am unaware of that can tie all of these together?? I am currently looking at 14 - 16 speakers throughout the home. Any help would be greatly appreciated. Thank you

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tdisalvoContributor II
asked in Components and Architectural
Unable to add Sonos Speakers to Deco BE11000 Mesh Network

I just completed upgrading my Wireless network to a Deco BE11000 Mesh.  This has a 2.4 Ghz & 5Ghz Combo network with a Single SSID and a dedicated IOT network with only a 2.4 Ghz SSID.  I have hard reset my Play 1, One SL, and Roam, I cannot get any of them to add to either of the Wireless networks.  I also have attempted to do an Ethernet connection for the Play 1 and the One SL, while I do see them pop up and get DHCP within my deco app, the Sonos app will not see them or set them up.   when I go to https://IP:1400/support/review  I getZoneName Unnamed Room LocalUID RINCON_38420B5B1D0C01400 Configuration 0 IPAddress 192.168.xx.xx SoftwareVersion 81.1-58210 HardwareVersion 1.28.2.6-1.2 SWGen 2 QuarantineReason   StubReason secreg  

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jeessyContributor I
posted in Components and Architectural
InCeiling speakers placement as additional speakers in open floor plan

Hello, I have a Playbar+Sub+InCeiling+Amp setup for my TV and love it. I have an open floor plan (8x8 meters) which includes the kitchen and dining/living room. I purchased two more InCeiling speakers with separate Amp as I want to be able to play music in kitchen/dining alone or combined with the TV setup. I am wondering if the setup proposed below would work well in mono. Idea is to hear music when cooking (loud ventilation) and also while sitting at the table. If not, what else would you propose? Thanks, Jessy  

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ZindandelenContributor I
asked in Components and Architectural
I can't connect to ZP90

When I first set up the Sonos ZP90, it successfully connected.But a few days later both Windows and Android apps couldn’t find my ZP90.An orange light blinks continually. It doesn’t turn to green.I tried to reset it several times but it didn’t work.

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kevdevContributor I
posted in Components and Architectural
Trouble playing AV Components through Sonos Port Line-In

I have recently purchased a Sonos Port so I can connect and play my older turntable and CD-player through my existing Sonos speakers. I’m familiar with Sonos, but I cannot get the Port to play the Line-in source. Existing Sonos setup is:Lounge Room: 1 x TV connected via eARC HDMI to Sonos Amp and out to in-ceiling speakers.Family Room: 1x TV connected to Sonos Arc soundbar via HDMIOutside Area: Amp connected to external speakers.A few other Sonos5 speakers around the house. Setup of the Port was straight forward with no issues, the AV components are connected to the Line-in on the Port. Set up the Port in the Sonos App and everything looks fine, Autoplay is set to Outside speakers (Sonos Amp).I cannot get the Port to play through the selected speakers (either using designated autoplay room or grouping rooms). Ive reset the Port several times with the same results each time. Also tried different speakers for the auto play.To test the AV components, I connected the turntable and CD playe

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maximlequeuxContributor I
asked in Components and Architectural
Amp touch controls not working (since last update) - S1

I have been running a new Amp with my older Sonos 1s and 5 for a couple years now with no problems. But a couple weeks ago the touch controls stopped working on the Amp. Has anyone else had this problems with the Sonos S1 app?Everything else functions, just not the touch controls on the Amp.

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stevensimakCollaborator I
asked in Components and Architectural
Sonos Port & Ethernet Commection

Hi, my Sonos Port is connected via Ethernet cable to my router. However, when I check the “Connection” setting, the option to disable WIFI is grayed out. It is like it doesn’t know it is wired to the router. Any ideas? Thanks!

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NicstarContributor I
posted in Components and Architectural
Third party bluetooth receiver with sonos amp?

Hello everyone,I still have a SONOS Amp Gen 1 (App S1) and would like to stream music via Bluetooth (Airplay) which is currently not possible. Does anyone have experience of connecting a bluetooth receiver in between? ---> Bluetooth receiver is connected to AMP, AMP is connected to speaker --> streaming with iphone possible, check :-)Best wishes

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Noddy4678Contributor I
asked in Components and Architectural
Sonos Conroller using S1 app Line in problem

I have an aging Sonos Controller with 2 Sonos One speakers downgraded and all working under the S1 App. My problem is with the Line In connected to a DVD/CD player which now shows Disconnected.Everything was working fine until I decided to change the DVD/CD player which was connected by RCA cables. The new DVD/CD player did not work and showed in the S1 App disconnected. I gave up and put the original player back on and got the same thing. I have used several cables known to be working. I have even tried the optical digital cable, still nothing and the App showing Disconnected, I have also reinstalled the S1 appcan anyone help please

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GreyGuyContributor I
posted in Components and Architectural
Old amp to Port to ERA300

I am brand new to Sonos. Managed to set up ERA300 after some help from tech support and can stream music from phone. Nice!But installed  Port to send music from old amp (like from CDs) to speaker. Installed ok but I can't figure out how to actually use the Port as a source. Likely obvious but I'd appreciate guidance. Apologies for low level question and thanks. BT

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Pete DobsonContributor I
asked in Components and Architectural
Sonos ZP120

The power amplifier has stopped outputting sound. all other aspects (front end; WiFi, etc. are still working.  Inside on the main card I found the main amp power supply is supposed to be 36v. In my case it is only 17v. All low volt supplies are present and correct. Has anyone else experienced low supply volts and what did they do to fix it. Can’t find any broken diodes on the board. Does anyone have a circuit diagram?? BR Pete D.

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