Components and Architectural

I see this has happened numerous times in the past.  TIDAL works on it’s own app, not through SONOS, just updated the app, TIDAL says it should work and is a valid service.  SONOS fails to play TIDAL….

Hi. I decided to leave beta program 2 days ago. I received the email as planned telling me I had to reinstall the Sonos app from the play store.After this, my system need to be “upgraded” (beta version is 13.4.1, while current production version is 13.4). All my Sonos One’s give an “error 10” while trying to update. Error 10 should be about S1 systems upgrade but this is just not the case, since I haven’t any.I tried to reset anything and start  for scratch, but the problem persists. I can use the speakers, but the app tells I have to upgrade, but I can’t.Is it possible Sonos didn’t think about people leaving beta program?Please tell me if there is a solution.

Con la actualizacion del ultimo firmware las Play 1 no se escuchan en par estereo.Alguna solucion que tenga para este inconveniente.Gracias

Stuck in the loop and doesn’t authorize.Cannot remove it.Cannot make it work Does anyone in Sonos test this stuff?

Hi, after updating my Sonos Beam to S2 13.4, my old Sonos:1 Players are no longer showing up for selection on my iPhone, MacBook or iPad. Restarting the Beam, the Sonos:1 Players or my devices did not solved the problem. I also toggled the AirPlay grouping option many times in the Sonos app and waited a bit, but the problem is still there.There is also a similar Reddit thread about this problem here: https://www.reddit.com/r/sonos/comments/qxl9vd/sonos_beam_and_sonos_one_disappeared_from_sonos/?utm_source=share&utm_medium=ios_app&utm_name=iossmf Any hints to solve my problem? Kind Regards 

I've been working with Onkyo support off and on over the past few months on the following issue and am hoping someone else with a similar issue will find this post and help me (and hopefully Onkyo) troubleshoot.I purchased the Onkyo around a year ago, setup my Port connected to an Onkyo that supports Works with SONOS (NR686) following some youtube video... Onkyo: Settings>Hardware>Works with SONOS>Connected device - choose my Port and all works great. I turn receiver off when done using, later on I start playing something on the Port zone using my Sonos app and it turns the receiver on, sets volume correctly so it can be controlled from my sonos app. Life is good.Sometime last fall it all stops working. I can't point my finger on the root cause, but my thoughts were: sonos S2 or other update, onkyo firmware, I swapped in a new POE switch... lots of variables around the same time.Now if I go to Onkyo: Settings>Hardware>Works with SONOS>Connected Device it either says "

This has happened me several times now, and it’s a real pain. I fully charge my speaker, power it off and store it away so it’s ready for the next use. I have quite a few speakers in the house, so only use the roam when outdoors so it could be several weeks before I use it again. Every time I test it before use the battery is totally drained and dead. Maybe it’s something I’m doing wrong but my gut feels like it’s a problem with the power switch. Has anyone else had this issue or found a solution?E 

Hi I have more and more streaming drops playing local radio program… my Internet connection is stable and wifi is strong…. Is it possible to have a closer look to debug logs on sonos devices to find out what's happen ?thanks Manuel 

Hi, i’m using a cd player connected to the RCA input of the Sonos Amp.Then ampli outs go to passive speakers.Then sub audio out goes to a dedicated analog amplifier + subwoofer. Due to the analog circuit the sub woofer is delayed some ms respect the passive speakers.The problem is that there is no delay option to allign Amp out and sub out.There is only the option to invert phase (0 and 180) of the sub out but it’s not  I could put a processor between cd player and sonos amp to add some delay but i don’t know if the dac is coupling “amp out” and “sub out” or they are separated. Any solutions ?Thanks

I have a dead Five under warranty. I rang Support and they confirmed it was dead. My other Five, which formed a stereo pair is working fine. So, they took my details and said they would get back to me.It’s been a week and I’ve not heard anything from Sonos, either telephone or email.Is this usual? Do they contact you again to confirm things or is there a delay whilst they prepare a return?

When using my sonus and selectinf all my speakers (six total) the music will stop playing in through one speaker then start again then stop.  Please help!

In the last week or two the audio on my TV streaming APPS - Netflix, Disney+ and Amazon Prime Video has become distorted.  In the beginning the audio would return to normal after a few minutes but now it stays distorted.  I have tried rebooting modem and TV with negative results.  The audio on Live TV, Youtube, DVD player and streaming from Mac Pro via HDMI is fine.  I have been using WIFI for many years but recently found streamed music from Spotify or my Music Library would drop out so I hard wired to modem with ethernet cable from playbar which fixed that problem.  This is the only change I’ve done.  I tried going back to WIFI but still audio was distorted.The equipment I’m using are as followsLG OLED65C8PLA - 2018Sonos playbar (2015) - optical to TVSonos 2 x Play:3 (2015)Sonos Sub (2018)Really hope someone can help me solve this problem.  I’ve read many topics similar to my issue but can’t find an answer, also some of the lingo goes over my head.  Cheers Julie 

I have newer and older Sonos components, so in one home we use the S2 controller; in the other the S1.  With either controller, either location, different modems/routers, the controllers will not allow me to load Apple Music.  This started to be an issue months ago but other priorities were more important. At one time the controller/Apple interface was fine.  A suggestion was made to d/c Apple Music as a service and reload.  Now, when I attempt to re-add Apple Music as a service, the S1 controller simply hangs.  I get once red circle and then a white screen - no matter what I do.  I can’t even reinstall Apple Music in the controller.  I thought - I’ll go to the web and install Apple Music through the PC controller - but it refers me back to the Android.This is very frustrating.

My Sonos system needs re-setting daily and I am exhausted and about to give up and find an alternative sound system. I bought a connect in the hope that would help but it didn’t. The App struggles to find the system and constantly needs me to re-set our router which is rather inconvenient with my wife and I working from home and I would rather not have to run around my house each day fixing what I see as Sonos failings. Should I delete the App and start factory setting all 8 of the speakers?

I’ve had a Sonos 5.1 setup working fine with the optical out from a Samsung TV for a couple of years. Replaced it with a Philips 70PUS8556 and I’m just getting what I should be from the two rear play:1sit sounds to me like it’s just a quieter reproduction of the Playbar, and weirdly when I change the Music Playback setting from Ambient to Full, even when watching TV, the rears get louder, backing up my theory I think. Any ideas? Using the same optical out cable I was using with the old telly, and the Sonos app does say Dolby Digital 5.1 - I just don’t believe it!

I have many Sonos speakers throughout my house and use a playbeam grouped for a radio alarm. Until the last update, it was working perfectly for that alarm (yes, have a include grouped rooms switch set toon for that alarm and all speakers are actually grouped). Since the update to the most recent firmware, the alarm will ungroup the speakers when turning on, making the radio play on the one speaker only.I have unset/set that group function, as well as deleted the alarm and configured again, to no avail. I have a second alarm set on a playbar, also with include grouped rooms switched on, and that continued to work after the update.  Anyone else with this issue?

Connect volume too low?  try using opticalI was getting very faint sound from my Sonos CONNECT into my Denon AVR-X2000 using an analog connection (Connect Analog out to Receiver CD in).    Tried adjusting the receiver’s input volume and the Connect’s output volume as suggested in some threads here but with no luck.       Likewise the digital coax didn’t work.Finally tried using the optical connection and it works great.    This works for me because I’m using the ARC connection from TV to receiver so i don’t need it for anything else.       

No longer noticing differences with speech enhancement being on or off. Prior to the recent update, it worked great, so no idea if related. Used to be super obvious when speech enhancement was on vs off.  Night mode thankfully still works.  Swapped out the sound bar with a new one and same issue. Also swapped out  Beam gen 2 is hooked up to Sony A80J do the HDMI3 eArc port with IKEA speakers in the rear.Source material comes from Apple TV 4K plugged into HDMI 4.

Whenever I add Spotify songs as “Play Next” they get skipped. This is 100% reproducible on all speakers for the last several months. Going back and manually selecting the skipped song in the queue will play it normally.I have submitted diagnostics no. 2032647070, captured immediately after a failed playback.I would appreciate guidance on how to resolve this. Thanks,Jakob

Hi, I stupidly managed to drop my Move speaker, only about six inches and it fell across the charging base slightly denting the front grille cover annoyingly. It still seems to be working ok, but I notice when I dock it onto the base I can see a small amber/orange light come on inside the casing at the bottom for a few seconds. I haven't noticed this before, is it anything to be concerned about?

I had this sonos for years and sometimes it wont connect so I reset it. Did that, adding youtube to my sonos and I enter the code. the separate google page says  success, device connected but when I go to my sonos app it saysthere was a connection error and it could not be made? I've tried it a few times and it will not work, tried another device, even upgraded my YouTube music nothing is working. I have no idea why it wont connect.

Hi, When I max up the volume Bass on my sonos roam feels like its from a phone speaker. Is it normal or some problem with my unit ? At mid/low volume Bass is good for speaker of this size, the problem is only at max volume.TIA

Today and yesterday have had lots of drop-outs whilst listening to music on My Library.My system components as per my signature. Music is stored on a NAS wired to the router. Basically music kept stopping and then skipping forward. Finally had enough so turned all Sonos units off and re-started the router and then the Sonos units nominally nearest first. But that hasn’t solved the problem. The diagnostic after that latest failure is 2013370740This is the matrix. The room I’m “working” in is “Study” but I also had drop-outs in the “Dining Room”. To my untrained eye it looks horrible! I did have an issue with my work computer and wireless connecting to the internet which was likely due to wireless interference. That was resolved by getting a couple of Powerline adapters. They won’t have got rid of the interference of course but it is only the last few days been having horrible drop-outsIt certainly seems more prevalent streaming my music library than TuneIn or Sonos RadioAll and any advi

I have only been able to get Dolby atmos when watching Jack Ryan on Amazon prime, everything else is Dolby digital, even with Disney +

I have a Sonos Connect device and two Player 1s.  I moved and had no trouble connecting the Player speakers to my new WiFi system.  I am having troubles with the Connect product.  I rebooted, I reset to factory settings, I have successfully added to the Sonos 2 app more than once. (There were no problems using this device at my former home.)The Connect is connected to a CD player as it was previously.  The system plays the CDs for about 20 minutes and then simply disconnects.  This has happened repeatedly and each time I try the steps above.  Has anyone else had this problem and how have you resolved the issue?I am using WiFi with high speed access (almost 200 mbps); Sonos 2; iPhone 12.Any advice would be appreciated.